Neil Ryan Email & Phone Number

Sr. Director of Health, Wellness and Wireless Operations in the Global Shared Services, North America group supporting 5,000+ Walmart and Sam's Club retail locations. Manage multiple back office accounting and retail store support teams responsible for HIPAA compliance, account reconciliation, patient refunds, carrier refunds, disputes and collections for Pharmacy, Optical and Clinics. Direct retail support for end-to-end order processing for wireless carrier activations, fraud / loss prevention and commissions reconciliations.

Director of Wireless Operations in the Global Shared Services group supporting 4,000+ Walmart and Sam's Club retail locations. Direct order processing for national post-paid carrier activations, fraud / loss prevention and commissions reconciliations on the WARP (Wireless Activation Retail Platform).

Vice President of Operations for largest indirect online wireless retailer in the US. Oversee multi-million operations budget with 300+ employees & contractors located in the U.S. and overseas. Consistent history of outperforming budget targets while exceeding operational performance metrics.Responsible for managing relationships with national wireless carriers operations, sales partners, marketing, and IT to increase operational performance while controlling cost. Developed operational model to improve profit margins and reduce online fraud / shrinkage to a current industry best-in-class percentage.

Hired to direct in-sourced / out-sourced Carrier Activations team for the world's leading online wireless retailer. Oversaw team activating and shipping over 100 thousand units per month. Managed all aspect of order processing across 6 major wireless carriers including, credit review, customer verification and activations of complex handheld voice and data devices.Managed relationship and performance with back office call center outsourcing vendor with 170+ reps overseas - driving process improvements in activations, quality improvement in customer satisfactions and call center performance.

Complex Process Design and Implementation / Change Management Methodology Integration Key Projects include:Led the Sprint Nextel merger collateral and merchandising integration for all consumer sales operations nationwide. This 20,000-employee re-branding effort occurred in one evening and included 1,800 retail locations and 10,000 retail partners. Managed a $100 million budget and cross-matrix team of 40 associates.“Delivers the processes, controls, and systems to ensure operational and system efficiency, increase profitability, and reduce excess spending”

Spearheaded the introduction and integration of a just-in-time fulfillment program, Value Added Distribution (VAD) to more than 2,000 indirect channel sales representatives, increasing program sales volume 500% and reducing fulfillment operations inventory $150 million within a 6-month period.

Chosen to perform program management in a $350 million outsourcing/privatization effort for federal agencies, including extensive research and analysis of alternate outsourcing initiatives.Applied change management methodology program and implementation strategy support to the $14 billion Department of Defense efforts to develop a new organizational structure.

Performed operational and financial audits for commercial and government clients, prepared and reviewed audit opinions and financial statements, implemented audit programs to test the efficiency of accounting controls, and executed analytical reviews of interim financial reports for reasonableness.