Company Owner
Current
Knite Tech Consulting
Mar 2020 - Present
AeroLeads people directory · profile
Neil Duncan Email & Phone Number
Company Owner
at
Knite Tech Consulting
2 work emails found
@microsoft.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Knite Tech Consulting
Role
Company Owner
Location
Seattle, Washington, United States
Who is Neil Duncan? Overview
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Quick answer
Neil Duncan is listed as Company Owner at Knite Tech Consulting, based in Seattle, Washington, United States. AeroLeads shows a work email signal at microsoft.com and a matched LinkedIn profile for Neil Duncan.
Neil Duncan previously worked as Director of Supportability, Digital Customer Support at Microsoft and Director of Supportability, Microsoft Devices, Microsoft Customer Support at Microsoft. Neil Duncan holds Ba, Computer Science from University Of Puget Sound.
Company email context
Email format at Knite Tech Consulting
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{first_initial}{last}@microsoft.com
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AeroLeads found 2 current-domain work email signals for Neil Duncan. Compare company email patterns before reaching out.
Profile bio
About Neil Duncan
A customer support, technical engagement, product quality, support process and customer experience professional with extensive experience providing leadership for customer support and product supportability in the IT industry. Demonstrated ability to develop and maintain product engineering engagements that improve the customer experience and quality of software and hardware product. Specialties: Customer Experience, Support Experiences, Product Quality, Technical Troubleshooting, Support Process Development, Technical Content Development, Incident Rate Forecasting, Incident Rate Reduction, Employee Development, New Product Support Planning, Product Launch Planning, People Management, Microsoft Office Expert, Microsoft Windows Expert.
Listed skills include Management, Agile Project Management, Operations Management, Project Management, and 1 others.
Current workplace
Neil Duncan's current company
Company context helps verify the profile and gives searchers a useful next step.
Knite Tech Consulting
8 roles
Neil Duncan work experience
A career timeline built from the work history available for this profile.
Director Of Supportability, Digital Customer Support
The Digital & Developer Support Business Unit was created to help accelerate Microsoft Customer Service and Support (CSS) digital transformation in creating a world class support experience for our customers. As the leader of Digital Supportability for Microsoft Devices, Customers Service and Gaming our team is empowering Microsoft customers with great.
Oct 2018 - Mar 2020
Director Of Supportability, Microsoft Devices, Microsoft Customer Support
- Director of the Microsoft Devices Supportability Program Management team in Microsoft Customer Support covering Microsoft 1st party devices in the Surface, Surface Hub, HoloLens and PC Accessory businesses.
- Manage a high-performance team of supportability PMs goaled on delivering outstanding customer experiences on Microsoft 1st party devices.
- Accountable for the technical support engagement between the supportability PM team and product engineering teams for both device development and in-market customer experience quality.
- During product development, set strategy and prioritization between supportability and engineering for top customer experience and product quality improvements based on data analysis of customer impact and customer.
- For in-market products, manage and drive resolution to top customer issues thru partnerships with product and service engineer teams to prioritize digital support solutions for customers and support agents.
- Improve the quality, speed, performance and insight available to supportability PMs and engineering stakeholders by driving strategy for programs to improve digital reporting tools for support teams.
Jul 2014 - Oct 2018
Senior Supportability Program Manager, Surface
Established and maintained the technical support engagements between the customer support and Surface tablet engineering teams for Surface hardware and Windows software. Drive customer experience improvements during the initial launch of Surface tablets with product development teams and resolution to top customer experience and product quality issues.
Nov 2011 - Jun 2014
Supportability Program Manager, Windows Phone
Developed the technical support engagements with Windows Phone engineering teams for for Windows Mobile 6 and Windows Phone 7. Drive customer experience improvements during the development of Windows Phone 7 with product engineering teams and resolution to top customer experience and product quality issues after launch.
Oct 2006 - Oct 2011
Support Account Manager
Managed the support relationship between Microsoft and mobile operator partners (AT&T, T-Mobile,...) for the Windows Live for Mobile services. Design and implementation of support engagement models between Microsoft support, Microsoft global operations and the mobile operator partners. Managed incident reporting, incident escalation and monitored.
Oct 2004 - Sep 2006
Technical Account Manager
Managed the technical support relationship between Microsoft and external companies under Premier Support contract. Responsible for delivering Premier support services including reactive incident management, critical situation management and proactive services in accordance with customer's deployment of Microsoft product and services.
Aug 1999 - Sep 2004
It Standards Program Manager
Managed the lab facilities for corporate and field testing of PC hardware, operating systems and line-of-business applications. Scheduled lab resources, including development, consulting and execution of testing plans for corporate and field IT groups using the lab for new hardware, operating system and/or application deployments.Additionally worked as a.
Feb 1995 - Aug 1999
1 education record
Neil Duncan education
-
University Of Puget Sound
FAQ
Frequently asked questions about Neil Duncan
Quick answers generated from the profile data available on this page.
What company does Neil Duncan work for?
Neil Duncan works for Knite Tech Consulting.
What is Neil Duncan's role at Knite Tech Consulting?
Neil Duncan is listed as Company Owner at Knite Tech Consulting.
What is Neil Duncan's email address?
AeroLeads has found 2 work email signals at @microsoft.com for Neil Duncan at Knite Tech Consulting.
Where is Neil Duncan based?
Neil Duncan is based in Seattle, Washington, United States while working with Knite Tech Consulting.
What companies has Neil Duncan worked for?
Neil Duncan has worked for Knite Tech Consulting, Microsoft, and Weyerhaeuser.
How can I contact Neil Duncan?
You can use AeroLeads to view verified contact signals for Neil Duncan at Knite Tech Consulting, including work email, phone, and LinkedIn data when available.
What schools did Neil Duncan attend?
Neil Duncan holds Ba, Computer Science from University Of Puget Sound.
What skills is Neil Duncan known for?
Neil Duncan is listed with skills including Management, Agile Project Management, Operations Management, Project Management, and Design Thinking.
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