Technical Project Manager for Cloud & Solutions Architecture

- Acted as a catalyst for business change and culture change- Applied Prince2 and Systems Thinking project management approaches to business change- Supported intelligence-led prioritisation of service delivery- Informed, influenced and challenged existing service delivery to reduce failure demand and deliver excellent customer service- Mapped and analysed business processes by identifying and minimising waste and maximising efficiency - Identified and realised efficiencies during project implementation- Facilitation of involvement, participation, commitment and creativity in projects- Articulated thoughts, concepts and service improvement methods to managers- Scoped, project planned and managed various customer focussed projects - Mentored and developed staff, transferred skills and knowledge in project and programme skills, particularly using systems thinking methodology

- Ensured the accuracy, currency and usability and effectiveness of top tasks and customer goals online- Provided advice and guidance to non-technical internal clients on the e-enablement of services- Worked with non-technical internal clients, external suppliers and customer services to specify website features, changes and upgrades to maximise ‘first time fix’ resolutions- Designed e-enabled business processes with simplicity, intuitiveness and ease for the user in mind- SEO, content tagging and taxonomy development of website content - Lead and conducted usability sessions with customers and developers to inform new designs- Supported website upgrades and projects using Prince 2 based methods and tools- Produced website analytics reports, commentary and data for service managers- Produced copy and sub-edited copy to plain English standards- Worked with Marketing Communication colleagues on multi-channel campaigns and promotions- Delivered training and first line technical support to 450+ content editors and authors.

- Researched and developed public sector knowledge management software- Implementation of document management, databases, forums and online communications tools to enable and encourage participation in local democracy and decision making- Managed, maintained and promoted the UK project website- Delivered non-software project modules including system manuals and promotional materials- Produced project documentation including highlight reports, gant charts, risk and issues logs - Production and maintenance of site content including copy, press release, graphics and web cams - Analysed server logs and site traffic

- Rolled out SAP R3 B2B e-commerce and EDI solution throughout UK distributor network- Achieved channel shift of £120m per anum within 4 years of project startup- Provision of first line technical support and user training- Liaison with development team on bug fixes and system upgrades- Production of user guides and systems manuals- Generation of distributor sales performance information- Key account liaison on e-commerce with GM Europe, RS Components and Newey & Eyre

- Calibration of quality control instruments- Issuing of technical drawings- Non destructive testing- General office duties

- Analysis and interpretation of unemployment data and statistics