I am a Business Analyst responsible for wide ranging BA activities across all stages of the project lifecycle.I also have a background as a successful departmental manager, coach and people leader. Experienced in the introduction, growth and management a variety of business functions including complaints, customer service, administration and support, new business and investigations. I take a detailed and analytical approach to the delivery of my objectives, adopting excellent organisational skills and thorough planning. I am passionate about delivering high quality work and results. I have spent 4 years in the Social Housing industry, have over 8 years of experience in FCA regulated organisations as well as over 3 years within professional regulation. I have supported staff at senior leadership level and have significant experience in handling challenging correspondence and interactions with customers.Successful in leading significant cultural change within business functions, I have also built departments from a standing start. This has been achieved through strategic thinking, people leadership, budget management, excellent recruitment, coaching, mentoring, stakeholder management at a senior level and relationship building both internally and externally.