• Review mortgages and consumer home loans prior to foreclosure or default management• Review litigation and bankruptcy options for account reconciliation• Determine to keep or charge off the property equity• Built vendor relationships for assessments and accuracy• Make final decision for equity amounts and liability of the bank.• Accuracy held at above 80% for production quality

• Oversaw collections attempts prior to foreclosure• Assisted clients with loss mitigation options through application and financial information • Subject matter expertise in forbearances, modifications, repayment plans, and collection techniques• Piloted an early training program for Early Interventions • Trained agents with prospective insight• Helped with struggling coworkers• Transitioned 5 new hire classes to 100% production• Productivity was held at goal with 95% production and tier 1 collections efforts• Consistent top performer

• Collection techniques used on student loans• Attempted new rehabilitation options for clients • Subject matter expert on garnishments and forbearances• Assisted clients with process to remove default status• Assisted with application of rehabilitation programs.

• Assisted clients with loss mitigation options through application and financial information • Collection techniques used on mobile home loans• Subject matter expertise in forbearances, modifications, repayment plans, and collection techniques• Assisted clients with process for short sales, deed in lieus, and extensions when needed • Assisted with application of rehabilitation programs