Correct start dates I will add soon! I am the lead compliance person for the business that includes health & safety. I work and am deployed throughout the UK.

Company Director working in the private security industry working with and providing consultancy on all aspects of compliance and health & safety in accordance with industry regulations to large independent customers and clients such as The Deltic Group, East Coast Concepts Ltd (Manchester and Leeds), Professional Security, Saber Security (London), Box Park (London), The Fair (London), Fabric (London), and E1 Nightclub (Tabacco Dock, London).Also proving guidance and assistance on… Show more Company Director working in the private security industry working with and providing consultancy on all aspects of compliance and health & safety in accordance with industry regulations to large independent customers and clients such as The Deltic Group, East Coast Concepts Ltd (Manchester and Leeds), Professional Security, Saber Security (London), Box Park (London), The Fair (London), Fabric (London), and E1 Nightclub (Tabacco Dock, London).Also proving guidance and assistance on quality management systems, industry accreditation’s including ISO, Approved Contractor Scheme (ACS) and Trade Memberships. Show less

*start and leave dates to add. Reporting directly to the CEO/MD/Commerical Director.All aspects of Health & Safety and regulations in line with industry requirements. Site surveys, audits, risk assessments, safety systems and security training completed whilst maintaining relationships with from a compliance perspective with clients I have known over a great number of years such as The Deltic Group and JD Wetherspoons, DHP Family Ltd and Fabric in London.

Regional Compliance Manager for the organisation that included all aspects of conformance to health & safery regulations, the SIA and risk. Completed risk assessments in line with industry regulations for clients such as Stonegate Pub Company, JD Wetherspoon's and The Deltic Group.I also helped the company with their ISO9001 accreditation producing/writing and re-writing documents and introduced a new filing system for insurance and client specific incidents and accidents.

Compliance Manager for Professional Security with covering all aspects of compliance including Risk Assessments, Health & Safety and aspects of training to security at licensed premises with a national geographical footprint. Dealing with large corporate and independent clients such at The Deltic Group, JD Wetherspoon, Intertain Group (Walkabout), DHP Family Ltd (Rock City, Stealth & Rescue Rooms, Bodega (Nottingham) and Borderline (Hackney) and Oslo (Soho). Key achievements included being part… Show more Compliance Manager for Professional Security with covering all aspects of compliance including Risk Assessments, Health & Safety and aspects of training to security at licensed premises with a national geographical footprint. Dealing with large corporate and independent clients such at The Deltic Group, JD Wetherspoon, Intertain Group (Walkabout), DHP Family Ltd (Rock City, Stealth & Rescue Rooms, Bodega (Nottingham) and Borderline (Hackney) and Oslo (Soho). Key achievements included being part of and helping to reopen Fabric Nightclub in London. Show less

Compliance Manager at Professional Security.

I complete internal management/system audits and risk assessments.I am responsible for all aspects of company vetting; audit, compliance and company insurance claims. I am the SIA company sponsor for Elite Security (NW) Ltd and am responsible for all forms of licensing issues internal and external to the organisation. I keep my knowledge base up to-date with all aspects of licensing law, legislation and I maintain the company's supplier chain portfolio.I audit and complete risk… Show more I complete internal management/system audits and risk assessments.I am responsible for all aspects of company vetting; audit, compliance and company insurance claims. I am the SIA company sponsor for Elite Security (NW) Ltd and am responsible for all forms of licensing issues internal and external to the organisation. I keep my knowledge base up to-date with all aspects of licensing law, legislation and I maintain the company's supplier chain portfolio.I audit and complete risk assessments in accordance with Health & Safety (RIDDOR) and client specific requirements at client sites such as The Luminar Group; JD Wetherspoons, Bramwell and Stonegate Pub company's. I examine licensed premises; record document any possible findings; compliance, non-conformance, risk and risks to health & safety. I deliver strategies and contingency plans to clients and the business by completing risk assessments at client premises that included Assignment Instructions, Hazard Notification and Risk Assessment Summary's. I have designed, produced and delivered full site specific operational procedures and audit manuals to meet with client customer requirements concerning operational deployment, risk, compliance and due diligence. Procedures manuals contained internal and client specific documents, procedures, deployment plans and full site specific security training documents. I continue to provide exceptional leadership; account management and customer experience and service skills to our client customer base sharing my knowledge and experience appropriately.My role diversifies into areas such as business management; procurement, supply chain methodology, marketing and HR. I produced arranged contracts for Elite Security (NW) Ltd staff and clients, I also complete screening & vetting in accordance with BS: 7960 and BS: 7858. I designed implemented a new office base system, moving paper based systems to a more robust streamlined online office based system (office automation). Show less

I created audits and reports on a CRM based system. The purpose of these audits was to check each order processed internal and external to the organisation, the objective was to improve the financial loss incurred by O2 in terms of sales revenue by O2 sales agents and outsource partners incorrectly processing orders and to monitor any orders for suspect or possible fraud. The role lead to me completing a project on lost revenue for the UK businesses segment of O2 and I helped to identify areas… Show more I created audits and reports on a CRM based system. The purpose of these audits was to check each order processed internal and external to the organisation, the objective was to improve the financial loss incurred by O2 in terms of sales revenue by O2 sales agents and outsource partners incorrectly processing orders and to monitor any orders for suspect or possible fraud. The role lead to me completing a project on lost revenue for the UK businesses segment of O2 and I helped to identify areas from my audits to help cut revenue losses incurred in terms of incorrect orders processed that enabled me to work cross functionally with other departments to help develop systems and processes to reduce incorrect sales orders. My audits also identified areas where suspect fraud can be dramatically reduced and as such create more revenue for the business overall. Show less

O2 On-line Member Service Advisor, Dormant Accounts Analyst, Back Office Support, Reporting/Auditing Analyst, Tesco Mobile Customer Services (fm).I managed consumer and retailer customer service queries using CRM systems, complex verbal and written. I provided a ‘world class’ customer experience. As part of my role I also handled resolved Retailer Helpdesk queries for a large customer base for O2 retail stores throughout the UK. I was also a Team Leader for O2 out of hours technical support… Show more O2 On-line Member Service Advisor, Dormant Accounts Analyst, Back Office Support, Reporting/Auditing Analyst, Tesco Mobile Customer Services (fm).I managed consumer and retailer customer service queries using CRM systems, complex verbal and written. I provided a ‘world class’ customer experience. As part of my role I also handled resolved Retailer Helpdesk queries for a large customer base for O2 retail stores throughout the UK. I was also a Team Leader for O2 out of hours technical support team. Show less

Helpdesk analyst for large corporate accounts; I developed effective productive relationships with clients such as; The Co-Op Bank, DIBB Lupton Alsop, Hyperion Software, Martin Dawes Telecommunications Ltd, Cable & Wireless (Videotron) and MBNA Bank. I allocated calls to field service engineers ensuring correct fault diagnosis and time limits where met according to company policy and procedures. I also fixed IT PC hardware related queries on machines such as Compaq and HP that included… Show more Helpdesk analyst for large corporate accounts; I developed effective productive relationships with clients such as; The Co-Op Bank, DIBB Lupton Alsop, Hyperion Software, Martin Dawes Telecommunications Ltd, Cable & Wireless (Videotron) and MBNA Bank. I allocated calls to field service engineers ensuring correct fault diagnosis and time limits where met according to company policy and procedures. I also fixed IT PC hardware related queries on machines such as Compaq and HP that included keyboards, hard disc drives and general PC hardware diagnostics. Show less

Systems support – AS400, UNIX and NOSS with regional responsibility. Project management of systems roll out for OS/2 WARP and IBM Thinkpad machines that included creating a tracker database for the allocation of each machine used. I worked as part as a team to support the Human Resource Manager with writing reports and collating data for IBM Service Delivery Solutions. I supported training consultants in different areas of the business throughout the UK also during my placement. I… Show more Systems support – AS400, UNIX and NOSS with regional responsibility. Project management of systems roll out for OS/2 WARP and IBM Thinkpad machines that included creating a tracker database for the allocation of each machine used. I worked as part as a team to support the Human Resource Manager with writing reports and collating data for IBM Service Delivery Solutions. I supported training consultants in different areas of the business throughout the UK also during my placement. I became Client Manager and call co-ordinator for a number of blue chip customers to IBM. Fault management. Customer Relationship Management to clients such as Beneficial Bank, Clyde & Co, Sumitomo, and Johnson & Johnson. Liaised with Field Service Engineers and IBM service points throughout the UK, monitored daily response fix times - I produced reports and statistics for management and other business areas also. Show less