RKD is an established online business servicing the flat roofing community both Trade and DIY. RKD (Roofing Kits Direct) believe in simplicity, quality and honesty. We are a family run company, supplying flat roofing kits, products and materials to both the roofing trade and DIYers. Founded from years of experience within construction and the digital trade. All our team are certified EPDM installers.We make no bones about the fact that we are a family run business. We source top quality flat roofing products and we strive to retain that personal closeness to our customers and their flat roofing projects.Our communication and service ethics are renowned.

Rebrand - Business change/Transformation – Value £1.2m – Extended contractThis consultancy/contract position comprises the singular responsibility in definition and implementation of a full cross business rebrand and transformation. The rebrand affects 23 departmental areas within the business and comprises some 2300 component elements.This business change element is companywide from leadership team right through every business area and encounters challenging perceptions from both staff and clients. The role encompasses acknowledgement of cultural, emotional and pragmatic elements and includes full communication planning and implementation protocols. The project is also run concurrently with BAU and entails some major challenges here.A stakeholder management team of 17 is assisting alondside a team of circa 100. The role reports to Head of Business Change and the MD.Accidental Injury Cover – Vets - Business change/Transformation - Value £300kThis project works entailed the bringing in-house of the insurance book and claims operations from previous third party suppliers.Insurance Distribution Directive - Business change/Transformation – Value £750kThe Insurance Distribution Directive (IDD) updates the regulation of insurance selling practices. Here many components of the new regulation are having a significant impact on Simplyhealth. This project will drive the delivery of the changes required to ensure the Group and individual business units achieve compliance by the implementation deadline of 23 February 2018 or should such date not be achievable for an individual component an intent, plan and delivery date be recorded.Project responsibilities surrounded Simplyhealth Professionals (Denplan) Dental and Veterinary Business units and overall Group project oversight and management. As with rebrand above this statutory legislation project encompasses the entire business.

As you might expect in a growing and developing agency/business environment the Programme/Delivery manager role here is a hybrid one. Responsible for all production and project resource management the role is both sharp end and management based encompassing PMO, Delivery and Support responsibilities combined with day to day projects management interaction with producers, business analysts and production leads.I have been able to use my experience in digital production process, systems and financial viabilities to establish an ever developing production and project governance package relevant to this individual open source agency. The agency now produces projects using both Prince2 waterfall and Agile/Sprint/Scrum methodologies using open source php and has experienced the steep learning curve encountered during rapid growth.Reporting to the board and business owners I am accountable for Delivery, Production and Project viability, both commercially and operationally.

Here I maintained a client production portfolio of circa £2m p.a. for 3 major clients – National Rail Enquiries, Richemont and Chicago Mercantile Exchange. I was responsible for a dedicated PM team of three and production teams of 24 both in London and in Poland.

Digital Look, previously part of CMC Markets, was wholly purchased by Web Financial Group based in Madrid, Spain. WFG are a European based financial services and online solutions provider. This role was client facing, and reported directly to the Country Manager specifically during the business ownership transition phase.It included the management of the companies 3 main web platforms and a team of 18 – comprising 2 Senior PM’s, 2 Des, 1 HOD, 4Dev, 6dev/td (offshore) 1 QA and support services team of 3 during transitional and change phases with the new owners overseeing 2 major data centre migrations and full office relocation.

I was head hunted to return by the directors of Digital Look, now owned by CMC Markets. The directors, having secured a mandate to find a new buyer for the business required maintenance of production delivery stability and profitability in the uncertain period of business sale and transition to new owners.Works – programme and project management of a team of 21 – comprising 3 Senior PM’s, 3 Des, 1 HOD, 8Dev, 3 QA, 3CS and maintain a quality production programme with full accountability.

Here, in dedicated programme oversight, I achieved the successful creation and subsequent development of a new 47 strong team (comprising 7 PM, 2 IA, 2 UX, 3 visual and front end Design, 12 Development, 3 IT, 3 Editorial/Content, 1 DBA, 1 SAD, 2 SEO, 1 Analytics and PPC, 1 TM, 6 QA, 1 BA) to service production of a £10m+ programme of works for the agency’s foremost client. Commercially responsible, this entailed complete operational control, engagement between client, sales and technical, man management, project, programme and full a-z production management. Works were conducted in P2 waterfall and SiteCore .net.

Digital Look, at this point in time a privately owned company, was a leading online investment, financial data and news provider to the complete spread of blue chip banking, stockbroking and financial media client portfolioThe SPM whilst responsible for projects/delivery and hands on PM also undertook full programme management responsibilities.To this end I created systems and processes in establishment of a professional, full spectrum PM, Engagement and Production programme delivery operation. Also maintaining pitch to delivery profile on higher profile/value worksThis includes line management and mentoring of PM’s and the production management of online platform presence and production teams, ranging from 10 - 55 personnel. Outline project production examples would include streaming online trading terminals and web based financial data platforms for blue chip clients such as Barclays, HSBC, BBC, Sky, Independent, Express, Coutts, and Halifax.

A client of my previous employer, SteelTek was an undirected start up company, still in concept but now possessing a new digital marketing capability. Achievements and Impact• Realised a viable manufacturing and off-site supplier company from initial concept.• Engineered the structuring of an operational business.• Established a viable business model, business plan and B2B & B2C market profile.• Acquired viable investment, to realise machinery and premises enabling a manufacturing entity.• Established a potential order book of £1m+ in the first 9 months.• Developed operational systems and procedures across the entire business.

Management of a team of 40 from Project and Business operation perspectives. Marketing consultancy & Marketing tool design and management Inc branding on and offline, web/new media, eCommerce, enterprise solution, video production, CDRom, print/brochure, banner ads, MPU’s, SMS alerting, Email marketing, newsletter and promotional marketing across a broad section of commercial business sectors.