Neil Trubshaw Email and Phone Number
Neil Trubshaw work email
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Neil Trubshaw personal email
Responsible for 1st and 2nd line IT support at Birmingham City University. Have a team of 40 dedicated staff who's aim is keeping the Universities 25,000 students and 2500 staff operational.15 years experience within IT Service Management with a strong focus on Customer Service.I also have extensive experience in Project Management, Licence Management and Communication workflows.I am ITIL/PRINCE2 and SDI Service Desk Manager qualified.I am very interested in views and discussions within ITSM, especially in the Education (FE/HE sector)
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Associate Director For Support ServicesBirmingham City UniversityEngland, United Kingdom -
Associate Director For Support ServicesBirmingham City University Aug 2015 - PresentResponsible for 1st and 2nd line IT support at Birmingham City University. 40+ staff keeping the University operational. Engaged in the 2015-2020 strategic goals
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Service Desk ManagerBirmingham City University 2008 - Aug 2015Management of the IT Service Desk across 3 sites in Birmingham providing first line support to staff and students.Responsible for Incident Management.Key focus on Problem, Release and Change Management.Involved with Asset and Licence Management (including procurement/contract management)SLA/OLA Management.Business Relationship Management.Internal IT Communications Policy.Staff Development & Support.
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Help Desk Co-OrdinatorBirmingham City University 1999 - 2008Birmingham, United KingdomFirst Line IT SupportCoordinating the Help Desk provision within the IT department.Support with IT Software quotes/purchases.Supervision of staff.
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Composer OperatorThames Water 1996 - 1999Database AdministratorCustomer Relations -
Ssc TesterInstem 1995 - 1996
Neil Trubshaw Skills
Neil Trubshaw Education Details
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Business Information And Technology
Frequently Asked Questions about Neil Trubshaw
What company does Neil Trubshaw work for?
Neil Trubshaw works for Birmingham City University
What is Neil Trubshaw's role at the current company?
Neil Trubshaw's current role is Associate Director for Support Services.
What is Neil Trubshaw's email address?
Neil Trubshaw's email address is ne****@****u.ac.uk
What schools did Neil Trubshaw attend?
Neil Trubshaw attended The University Of Wolverhampton.
What are some of Neil Trubshaw's interests?
Neil Trubshaw has interest in Customer Support, Social Media Within It Support, Itsm.
What skills is Neil Trubshaw known for?
Neil Trubshaw has skills like Service Delivery, Itil, It Management, Knowledge Management, Service Desk, It Service Management, Prince2, It Strategy, It Operations, Project Delivery, Incident Management, Help Desk Support.
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Neil Trubshaw
Penkridge2wates.co.uk, stmarys.ac.uk
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