Neil Vaidya Email and Phone Number

Provide onsite & remote service/support for clientsManage projects and fixed-price tickets to execute within budgetManage Microsoft Deployment Toolkit server and deploy client machinesInstall and configure client BDR and offsite backups, and Class III devices Created documentation for software & hardware installations, troubleshooting and setup templatesPerform complex server and network troubleshootingCoordinate remediation of enterprise-level virus infections

Analyze and respond to customer phone and email requests for software and hardware assistance by utilizing the trouble ticket system and other incident and problem management tools.Work alongside team of software and hardware technicians in order to troubleshoot equipment malfunctionsInstall, modify, and repair printers and computer hardware/software, including setting-up, and maintaining functionality of, work stations and inventory.

Performed and led over 165 on-site system implementations (hardware and software installation, setup and configuration, including EDI interfaces, HL7 device interface services, device interfaces, pharmacy automation system integration, and IVR systems.Conducted on-site and remote training for use of software (e.g., operation, navigation, and configuration) and best strategies for improving workflow and efficiency.Achieved client satisfaction rating of 95%.Served as Team Leader for Installation Team, managing and leading team of eight installers and trainers serving in guidance, training, consultation, and troubleshooting roles.

Maintained prescription and retail inventories, including ScriptPro SP 200 Robotic Dispensing System inventory, and implemented new systems of workflow and created new accounts with various vendors.Provided post-ownership change support relating to transition to new pharmacy software systems.