• As part of the UK Regional Management team and responsible to drive the local commercial strategy and all associated commercial activity.• Accountable for staff leadership to include but not limited to: recruitment, performance / absence management, the setting of clear objectives, directly linked to the overall business strategy and the guiding of the team to achieve defined targets and performance standards• In conjunction with the Head of (Northern/Southern) Commercial Offices prepare a local annual CM1 budget and five year development plan• To manage the profit and loss for the Commercial Office on a monthly basis with specific focus on local CM1 delivery according to plan and cost centre management as per budget• Strategic planning to support and enhance existing commercial activities of assigned geography through maintaining / growing existing business (development) and the securing of new business.• To drive, manage and improve the effectiveness of Commercial Office sales activity and commercial performance• Accountable for collaboration between the Commercial Office and the Customer Service Office to ensure first class service delivery is provided to all relevant customers• To liaise with the relevant internal teams to ensure that suppliers and vendors are delivering services as per agreed standards and in line with customer expectations• Ensure customer needs are met within defined service levels and act as an escalation point where CSO service delivery has not met the customer expectation level• Key Performance Indicators: Gross Profit (CM1) delivery as per plan, Staff Engagement, Customer Retention, New business growth, Average file revenue, Cost Budgeting, Compliance e.g. ISO accreditation, AEO & Health and Safety

• Responsible for setting up and growing the Overseas Department of Gefco UK• Full P&L responsibility• Development of operational staff + BDM’s• Revenue• New business generation• Trade Lane Development• Gross margin %• Service quality & Operations• Customer satisfaction• During my time with GEFCO we experienced positive growth in all areas• Gross margin up 78%• RAC up 99%

• 100% New business profitable growth• Liaise daily with Trade/Route Teams and shipping lines to gather market intelligence on all trade lanes, alliance changes and upcoming GRI’s.• Responsible for Sea Freight development within Sheffield and Leeds Road Freight offices while assisting 22• Freight Account Managers to assist in Sea Freight Growth.• Visit and present innovative solutions to potential customers.

• Full P&L responsibility • Revenue• New business generation• Gross margin %• Service quality & Operations• Customer satisfaction• Staff development and motivation• Train the Trainer Course• Diversity & Inclusion• Disciplinary procedures• TNT Sales systems• Coaching