Neil Walker Email & Phone Number

Milton, Gb

Desford, England, United Kingdom

Responsible for the Operational Transition of JLR aftermarket parts out of Neovia legacy sites into the JLR Mercia Park facility. Managing circa 70 heads with 3 direct reports over a 2 shift operation. Working alongside JLR and Unipart Logistics in a tri-party environment to ensure the smooth transition of parts and work content to enable the successful ramp up of Mercia Park.Main duties include:- Develop and implement strategic plans to optimize logistics operations, improve efficiency,and meet business objectives. Align logistics strategies with overall client and company goals andobjectives.- Lead and empower a team to achieve operational objectives, providing guidance andsupport as necessary.- Oversee day-to-day logistics operations including transportation, warehousing, inventorymanagement, and order fulfillment. Monitor key performance indicators (KPIs) to trackoperational performance and identify areas for improvement.- Manage relationships with client and Unipart Logistics- Ensure compliance with relevant regulations and standards, mitigating risks to the business.- Develop and manage logistics budgets, forecast expenses, and identify opportunities forcost savings and efficiency improvements.- Maintain high levels of customer satisfaction by meeting or exceeding service levelagreements (SLAs) and delivery expectations.- Prepare regular reports and analyses on logistics performance, operational metrics, and keytrends. Provide insights and recommendations to client and internal senior management for informeddecision-making and strategic planning.

Desford, England, United Kingdom

Managing the Inbound and Outbound transport team, circa 80 heads and 4 direct reports covering a 24/5 shift pattern. Loading an average 50 vehicles/containers per day.Main duties included:- Budget management: Full P&L responsibility- Leading a team of cross department logistics coordinators, providing direction, and continuous feedback- Developing, implementing, and maintaining policies and procedures for operations such as on-time delivery, OTRQ, and aging order reconciliation- Cross-Departmental collaboration with internal business partners- Manage 3PL/carrier’s performance to timely appointment setting, on-time delivery, and reconcile exception issues- Manage revenue recognition to meet monthly and quarterly client and company goals- Manage aging packed orders relating to delivery or collection issues- Manage, report, and provide an action plan to support carrier score card target- Implement and manage against specific KPIs related to both the client and internal requirements- Developing a long-term strategy for increasing efficiency of operations and improving customer satisfaction and experience- Reporting on progress toward goals and making adjustments to improve performance

Desford, England, United Kingdom

Working in a Tri-party with JLR and Unipart Logistics in planning the aftermarket parts transition out of Neovia legacy sites into Mercia Park. Attending workshops to map out end to end processes, labour and equipment requirement planning. Operational work stream owner.

Desford, England, United Kingdom

Managing the JLR aftermarket parts supply to its global retail network. Circa 350 heads with 10 direct reports across a 24/7 shift pattern. Processing an average of 10,000 lines per day at circa 120,000 pieces.Main duties included:- Order management: Receiving and shipping orders, and ensuring that all deadlines are met - Staffing: Managing warehouse staffing levels, and conducting weekly reviews with operations managers and human resources - Budgeting: Monitoring and controlling the department budget, and helping to develop the budget for outbound functions - Full P&L responsibility- Safety: Ensuring that there are proper security procedures in place to protect employees, contractors, client and company assets - Efficiency: Planning and coordinating administrative activities to ensure accuracy and compliance - Performance: Reviewing department and team performance with line managers. Tracking productivity standards for each team inline with budgetary targets and working with line managers to identify areas of improvement.- Continuous Improvement: Driving and implementing continuous improvement initiatives

Desford, England, United Kingdom

Managing the Contract packer operation for the JLR aftermarket parts portfolio, circa 200 heads with 6 direct reports over a 2 shift pattern. 30 inbound vehicles per day. Inbound supplier operation, 90 heads with 3 direct reports across a 24/5 shift pattern. 45 inbound vehicles per day. Total of circa 290 heads, 9 direct reports and 75 inbound vehicles per day and packing circa 125,000 pieces per day.Main duties included:- Managing budgets, Full P&L responsibility- Production planning: Aligning production plans with equipment and resource planning - Labour planning: Establishing labour plans and determining the fixed and variable labour head count - Packaging projects: Managing site-level packaging projects, including procurement of equipment and supplies, line layout designs, and ROI for customer-driven projects - Packaging operations: Ensuring the smooth and efficient operation of multiple packaging operations - Safety: Ensuring all safety and quality requirements are met - Business plans: Developing and implementing business plans that align with company goals - Team development: Building a high performing team and working collaboratively to drive change initiatives - Continuous improvement: Driving and implementing continuous improvement initiatives

Desford, England, United Kingdom

Managing the JLR UK retailer network outbound operation, circa 120 heads with 2 direct reports across 2 shifts. 12,000 lines per day at circa 40,000 pieces, order cutoffs of 15:00 for stock and 18:00 for VOR. PGI cutoff of midnight for next day delivery to the UK retailer network. Main duties included:- Managing warehouse operations: Overseeing the daily work of warehouse associates, including order selection, product replenishment, and order loading - Ensuring safety: Ensuring a safe working environment for employees and guests - Managing budgets: Overseeing labour hours and consumable supplies within budget - Full P&L responsibility - Setting goals: Setting performance goals for the outbound area and reviewing strategic goals - Monitoring staffing: Conducting weekly staffing reviews with operations managers and human resources - Communicating with carriers: Communicating with the company carrier regarding store loads and backhauls - Ensuring compliance: Ensuring that operational processes are accurate and compliant - Meeting deadlines: Confirming that shipping and picking deadlines are met - Tracking productivity: Tracking and maintaining productivity standards for each associate

Desford, England, United Kingdom

- Leading various operational improvement projects- Developing project plans and ensure that all tasks are completed on time and within budget- Creating and managing project schedules, resources, and budgets- Monitoring project progress and identifying areas of risk or opportunity- Managing stakeholders and providing periodic updates- Identifying and resolving project issues and conflicts- Ensuring that project deliverables were met- Implementing and monitoring quality assurance processes- Maintaining project documents, records, and filesDevelop and coach project teams, including providing feedback and guidance

Gaydon, England, United Kingdom

To support the Aston Martin Lagonda contract in the journey to excellence by using the SMF methodology and to ensure maintenance of the VCA certification; ensuring a standard approach to all policies and procedures in order to achieve the required business results. The role specifically focused on introducing and maintaining Synchronized Material Flow, VCA Quality system adherence and compliance with the customer’s internal processes, process confirmations, 8D problem solving and project work as required.This was a complex multi-location role with a very demanding constant Client interaction. It was a pivotal role to the success of the contract and requires a strategic thought process to meet the changing demands of the client, interpret those demands correctly to facilitate a smooth and efficient operation.Specific Roles and Responsibilities• Implement, train, maintain and promote Synchronized Material Flow across all AML MP&L and CEVA areas and across 3 operational sites, achieving the customer target levels.• VCA Quality system adherence and compliance with the customer’s internal processes, through process confirmations.• Setting up, performing and maintaining auditing and reporting that supports the contracts policy deployment.• Project Management – Planning, control and implementation of change within the contract.• Introduction of changes in delivery method, for instance kits and sequencing, introduction of new process or introduction of new equipment into the warehouse or line side. Agreement of change with AML and CEVA colleagues. To deliver a structured handover to operations team.• Coach and support the Operations teams with the application of Lean techniques such as 5’S, standardized work, kaizen and other required tools dependant on business and development needs.• To incorporate the client and company standards with respect to Lean (SCA) and Zero Defects Start up (ZDS).

Gaydon, England, United Kingdom

I performed the role of site Operations Manager for CEVA Logistics on their contract at the Aston Martin motor manufacturing plant in Gaydon Warwickshire.The contract was to provide the onsite logistics and parts management to service the client’s daily car manufacturing across the DB and V8 lines as well as the sub assembly areas that feed the main production lines.I managed circa 80 heads across site in various facilities and job roles, I was responsible for ensuring that the client’s requirements are met regardless of time scales or constraints. It was an extremely challenging position and one that has helped to increase my client facing skills as well as to hone my mediation skills to ensure both parties work together to achieve the production targets.

India

Lean Coach in India – Deutsche Bank Global Service Desk• Coaching of lean tools and techniques across two sites in Bangalore• Leading and supporting business improvement projects in line with Deutsche banks internal lean programme The Muri Way.

United Kingdom

Lean Practitioner (UEP Placement) – Unipart Automotive• Working within the Branch Network, I was responsible for implementing a Standard Lean Solution of tools, techniques and processes to staff within the UK’s largest independent supplier of car parts to the aftermarket. • Achieved 100% Service Level Agreements for hourly deliveries to a geographically challenging customer base in a remote location in South Wales, • Increased sales by circa 25% through introduction of automated call monitoring system and improved operational performance and staff engagement• Implemented Control Boards in critical areas to a strict and demanding 9 week plan ensuring adherence to all relevant standards and regulations.• Coached the Branch Manager and Staff in Lean tools and techniques. Coached team to update and fully utilize control boards to ensure understanding and continued sustainment after initial implementation and leave them self governing.Returns Shift Manager (UEP Placement) – ASOS • Lean to affect quality and key performance indicators positively across 3 shifts.• Designed and introduced quality management system across Returns, Goods in and Despatch over 2 sites. • Management of ramp down plan across sites coupled with ramp up of new state of the art 1 million sqm warehouse in South Yorkshire. • Coached and developed management team in Lean tools and techniques• Key Success - Reduction of problem order well from 1200 to >100 within 20 working days through process smoothing and standard work implementation Head of operations (UEP Placement) – Retail Warehouse• Lean tools and techniques introduction• KPI and control mechanisms developed and introduced• Robust and data driven reporting mechanisms developed and introduced• Key Successes - 33% headcount reduction, consolidation of satellite depot into main warehouse, cost savings of circa £222000 within the first 3 months of the project

Coventry, England, United Kingdom

• Set up Vodafone mobile technology repair centre in Nuneaton• Developed KPI and control mechanisms• Coaching and development of lean tools and techniques to circa 500 heads, from Account director to shop floor• Lead improvement projects across all aspects of the business • Set up BSkyB set top box repair centre in Baginton Coventry• Key success - £250.000 cost saving within the returns process for BSkyB through lean implementation.

Nottingham, England, United Kingdom

(3rd Party Vendor repair centre for Vodafone)• Responsible for Sony Ericsson and Samsung repair lines• 30 repair technicians• 300 repair units per line per shift• Introduction of Lean methodologies and control mechanisms• Coaching and development of management peers and Team leaders• Key Success - 25% production uplift and 17% improvement on quality first time pass rate.

Burnaston, England, United Kingdom

April / 2004 - June / 2005: Toyota Motor Manufacturing UKGroup Leader Body ShopJanuary / 1998 - April / 2004: Toyota Motor Manufacturing UKTeam Leader Body Shop and New Model Launch ProjectDecember / 1994 - January / 1998: Toyota Motor Manufacturing UKTeam Member Body Shop

Master Of Business Administration - Mba, Operations Management And Supervision, 2.2

Education record

English Language O level Grade B Mathematics O level Grade B History O level Grade B Chemistry O level Grade C Woodwork O level Grade C.