Neil Wright Email & Phone Number

Over 16 years in the Retail industry and 8 years in the Contact Centre/Outsourcing industry with over 15 years of Management experience. Both Inbound/Outbound and B2C/B2B experience in Sales, Account Management and Customer Service in the Contact Centre.Driven, passionate and effective leader with a wealth of experience in building and maintaining relationships, nurturing talent and delivering solid ROI's for multiple Blue Chip clients. I have been part of maintaining, building from scratch and restructuring campaigns to maximise performance and delivery of results. Developed new solutions, reporting and infrastructures to grow, support and nurture clients. Invested time with people to support, grow, reach goals, deliver results and to build a succession plan.- Sales Coaching and Training- Sales/Result forecasting- Reports and Insights- Proactive planning and organising - Effective leadership to develop a succession plan- MS office skills- HR/Personnel experience - Understanding People's needs and expectations- Building and growing relationships across all levels within the business