Neil Young Email & Phone Number

Irvine, California, United States

Irvine, California

Worked in conjunction with IT Support to update and create documentation for users, customers, and IT support staff. Topics included procedures for Footprints IT software, Cylan end point protection software, security routines, executive access, iPhone assignments, remote access procedures, IT updates and other support materials.

Huntington Beach, Ca

• Rewrote the failing data modules that made up the HELP section of JMPS Navy/Marine software. • Headed the project to redesign Power Point presentations for Joint Mission Planning Software (JMPS) training materials.• Designed and updated Installation Manuals and Operational Notes for Navy and Marine projects.• Coordinated editorial process for F/A-18, V-22, MH-60, AV-8B, and EA-6B, training manuals.• Tested and verified JMPS installation and operation on GETAC military-grade laptops.

Santa Ana, Ca

• Responsible for documentation of internal services for the CareCredit credit card offerings.• Produced legal compliance material for Consumer Finance Protection Board and New York Attorney General legal requirements.• Created and implemented an Information Mapping format for internal user manuals.• Helped to implement the installation and training of new Salesforce learning management system for the Training and Operations Department.• Rolled online help and hyperlinks into RoboHelp 10, and posted them on the GE intranet.• Created new format to use in the creation of nationwide CareCredit trainer program.

Long Beach

• Performed collection and and archiving for 2014 Gerald Desmond Bridge Replacement Program.• Responsible for researching rail yard schematics for Long Beach Construction Board meetings.• Work with engineers and project leads to determine standards for railroad shoaling, inspection routines, load bearing rates, and maintenance schedules in POLB

Technical Writer 3Wells Fargo NA (2013)• Performed technical writing of Web-based content for www.wellfargo.com international upgrade.• Used Oracle File Management Server to embed images, check links, and reorder Web pages.• Only employee from Southern California chosen for the special online customer service migration headed in Northern California.• Completed content updating and navigation for the bank’s banking, mortgage, investing, credit card, insurance, and consumer and commercial financial services.• Worked in Oracle to update content for Wells Fargo Customer Connection, Reimbursements, and online banking.

Oversee intake of acquisitions, including rare examples of antique furniture, collectibles, fine china, historical and religious documents, and Asian artwork. Perform appraisal functions and create listings for eBay and company online store with PhotoShop and Dreamweaver. Determine value, price point, and scarcity of items and lots. As seen on Storage Wars.

Produced articles on solid-state storage developments that appeared in EE Times, Military Embedded Systems and other industry trade publications. Wrote product brochures, Web content, case studies, and white papers for the international releases of the company's proprietary SMART software solutions.

Responsible for Web site content for all West Coast home developments for KB Homes, Lennar, Shapell and other major homebuilders. Detailed floor plans, financing and building options. Conducted 360-degree virtual tours.; Coordinated writing of user manuals, package messaging, and troubleshooting guides for the international debuts of the Targus Multimedia Presentation Remote, Mobile Laptop Charger, and Smart 4-port USB Hub.

Coordinated writing of user manuals, package messaging, and troubleshooting guides for the international debuts of the Targus Multimedia Presentation Remote, Mobile Laptop Charger, and Smart 4-port USB Hub.

Researched, compiled and wrote new generation of Company product briefs. Wrote operations guides for setup of chipset solutions. Created modem driver download web site, which reduced customer service calls by 50% over the year. Created corporate names, tag lines and mission statements for new Pictos Imaging, Jazz Semiconductor and SkyWorks.

Responsible for print production of Merisel's Price Book, including page layout for content, listings, and advertisements. Coordinated with Sales, Legal, Accounting, Marketing and VPs on scope, direction and content of projects. Worked as Managing Editor for Connections, SoHo, ComputerLand, and Licensing catalogs, which included page layouts, writing for products, and supervision of photo shoots. Served as online content writer for the first www.merisel.com. Worked with companies like Apple, HP, Toshiba, Compaq, Microsoft, Adobe, Corel, and ViewSonic. SkillsMicrosoft Office/Word/Excel/PowerPoint, Dreamweaver, FrameMaker, Photoshop, Typing rate: 70 wpm

Bachelor Of Arts, Journalism

Comtia A+ Certification, Computer Technology/Computer Systems Technology, A

Finished the first part of my ComTIA A+ training, will be taking the software certification training in February. Getting ready to take.

Certificates In Project Mangement And Desktop Publishing, Graphicdesign, Business Administration, Html Coding,, 4.0

Took a number of courses through UCLA Extension, including project management for Web and Digital projects, graphic design using Quark.

Hs Diploma