Neil Marks Email & Phone Number

Fleet, Hampshire, United Kingdom

Updated to reflect The Logic Group integration with Barclaycard. Continuing working in the Payment Gatway area of Barclaycard Payment Solutions division.

Fleet, Hampshire

Working in the Technical Strategy & Architecture team on integration activities relating to Barclaycard's acquisition of the Logic Group - specifically around payment gateway services. Gaining insight into the payment gateway business and compliance covering PCI-DSS, EBA and PSD regulations/standards as well as increasing technical knowledge such as.

Portsmouth, United Kingdom

The project Neil helped out of the troubled state earlier, required Neil to evolve into other roles, several of which were performed at the same time. Working in a geographically dispersed virtual team, Neil took on a crucial data manager role due to the project having issues with the master data integrity for a system comprising of 3 geographically.

Portsmouth, United Kingdom

Neil's role was to introduce Systems Engineering and Service Integration practices into a troubled internal project. The main focus initially was on implementing robust requirement management solution and process to enable a disciplined approach to ensuring that product releases were delivered on time and to plan.

Portsmouth, United Kingdom

Neil moved back into the Business Service Management (BSM) area and immediately played a crucial role working with an existing customer on detailing a scope extension of the BSM solution into Brazil and North America. This involved face to face meetings in Brazil and North America with the customer which Neil lead and ensuring that the customer needs were.

Neil joined a Global Repository and Software Distribution team and during his short time here, he produced a communication strategy and a costing methodology and service offering document for the team.

Portsmouth, United Kingdom

Neil joined a small team developing a new offering for Business Service Management based on a vendor product - Proxima Centauri, effectively a visual dashboard representing a key business process to highlight which aspect of a key customer business service is impacted due to outages with the underlying IT infrastructure. Neil had to gain all the required.

Portsmouth, United Kingdom

Neil was instrumental in the service evolution from 3 separate shared helpdesk services in Europe for outsourced customers to a single "run-once" shared helpdesk service based in the US. Neil worked with the US team on the architecture of the service and created the business case which showed that the benefit of such a service and was a key influencer in.

Portsmouth, United Kingdom

Neil was the lead architect/specialist in deploying the e-ESM helpdesk solution across the European Service Delivery organisation. This involved coordinating with 3 separate teams based in UK, Germany and Spain to enable the succession implementation which would be an integral tool for many of IBM outsourced customers in Europe. This also meant Neil had to.

Portsmouth, United Kingdom & Austin, USA

Neil worked with the US based team to develop the successor product to the DPU (helpdesk tool). This was based on a product acquired from Software Artistry which was renamed Tivoli Service Desk. Neil was involved an initial gap analysis between the two tools and then help shape the IBM internal version of the product, known as e-ESM. During this time Neil.

Portsmouth, United Kingdom & Austin, USA

Having worked on the NWS toolset previously, Neil took on the role of deploying and supporting the offering across the IBM EMEA Service Delivery organisation. Neil became the key technical resource for the helpdesk component of the offering, which was Vycor's DPU product with a Sybase backend. Neil lead the deployment of this solution for the UK Service.

Portsmouth, United Kingdom & Austin, USA

Neil worked on a global toolset offering for the IBM Service Delivery organisation - called NWS (Networkstation Management), which comprised of a helpdesk solution and a systems management solution for various sized accounts. His contribution was to create a remote dial up systems management solution for a group of PC servers. This involved integration of.

Portsmouth, United Kingdom

Worked in a small team providing remote software installation capability for OS/2 and associated PC products for all IBM EMEA Service Delivery. Neil created and custom bespoke front end administration application which pre-configured all the required components enabling a PC to be built remotely once booted. Additionally, the team created and ran a yearly.

Portsmouth, United Kingdom

Neil joined as a graduate hire into the department of systems programmers supporting the IBM UK mainframe systems, which at the time ran the main office and financial systems for the company. Neil quickly established the skills required to be a key participate in the team. Over the years he lead many successful migrations, upgrades and disaster recovery.