Neil Aragon Email & Phone Number

United States

Boulder, Colorado, United States

Miami/Peru/Columbia

Brand Dinero specializes in ONLY ONE THING---customer servicing for trial/continuity merchants and their brands. The staff and consolidated call centers have serviced over 500 trial continuity brands and have taken over one million trial continuity calls in the last few years. Brand Dinero provides a level of transparency that has been missing in this industry. Our state-of-the-art technology ‘passes through’ what is happening in our call centers, right to our clients. Clients see all call center stats, their CRM dispositions and percentages, complaints, notes and even live call recordings---just minutes after the call, on their desktop or on their smartphone. Brand Dinero is fanatical about quality, coaching and getting it right for clientsWe listen to and score over 25% of all calls---BUT we don’t just score them, we provide real-time coaching just minutes after a substandard call. In fact, we are so intent on ‘getting things right’ for our clients that we created a feedback system that allows clients that hear recordings to instantly escalate issues to our QA and Coaching team so they can make brand or customer handling changes or improvements across all reps in just minutes. Brand Dinero only uses highly trained reps that specialize in Trial/Continuity For servicing our clients, we only use PROS! Other call centers just have CSRs. We are the ONLY contact center that certifies staff as Professional Recurring Order Specialists (PROS). The PROS course is over a week long and extensively covers every trial/continuity topic and handling technique. Brand Dinero loves competition and we know you’ll love working with us We know there are only a handful of trial continuity marketers in this industry so we’ll roll out the red carpet for you if this is your niche. Call me and I’ll make sure you get whatever you need to evaluate us as an option…

Louisville, Colorado

Engewood Co