Neil Armstrong Email & Phone Number

Staines Upon Thames

Staines Upon Thames, United Kingdom

• A senior manager for Ricoh Europe leading a team of geographically dispersed Pre-Sales focused Global Technical Consultants within the Solutions Engineering Division of the European Technology Centre (ETC)..
• Management of team development, performance and individual objectives
• Definition of, and reporting on divisional performance KPIs
• Supporting Executive team with definition and delivery of ETC KPIs
• Supporting Solutions Engineering Director in the management of divisional budgets and activities
• Managing Solution Engineering processes and improvement

Reading, United Kingdon

• As a Technology Strategist with a high profile customer facing position in the Public Safety and National Security Team responsible for creating and implementing a process for communicating the value of Microsoft’s.
• Influence business and technical decision makers
• Develop customer relationships and earn trusted advisor status
• Support the Account Team Unit to progress Microsoft position across the vertical sector
• Support and develop revenue opportunities
• Drive deployment and adoption of Microsoft product and solutions

Reading

• As a manager within Premier Field Engineering (now Global Business Services), a fast growing and evolving division of Microsoft Services, primary responsibilities included managing a team of highly skilled Support.
• Managing a team of Support Consultants in a variety of Microsoft technologies (SharePoint, System Center, and Internet)
• Responsibility for ensuring the team met operational/business metrics and delivered the highest levels of customer satisfaction in engagements
• Collaborating with customer account teams to secure account renewal and upsell into target accounts and realising additional revenue opportunities
• Attracting, recruiting and developing new top talent
• Developing and executing innovative recruitment programmes

• Management of a departmental team of 3 Service Delivery Managers and approximately 85 staff
• Accountability for the Profit & Loss of £4m revenue targets from contracted supply of dedicated IT support resource ranging from Helpdesk Analysts through to Service Desk Managers and Process Consultants to clients.
• Accountability for the Profit & Loss of £2m revenue targets from supply of Technical Implementation Analysts, Specialist and contractors direct to clients projects or major client managed service projects
• Identification of new opportunities with existing and new clients throughout the UK
• Contract and Service Level Agreement negotiation with clients and third party suppliers
• Collaborating with Account Teams to develop managed resource accounts into fully outsourced managed service accounts increasing long term relationships and account value

Farnborough

• Supporting account teams through bid lifecycle, contract negotiations and service implementation
• Managing service contracts and delivery teams with a range of complex technical and process management requirements to ITIL standards
• Contract and Service Level Agreement negotiation with clients and third party suppliers
• Transition of new client services into outsourced managed service

Farnborough

• As a member of a team within the Professional Services Division, responsibilities were both business and technically orientated:
• Working in a Pre-Sales capacity assisting clients in their development of a 3 year IT strategy for hardware and software solutions
• Producing project tender and technical documentation required for Computeraid’s responses to a wide variety of RFPs and ITTs for Professional Services
• Maintaining market awareness to identify new and emerging technology that could offer Computeraid new business potential and identify the training and development route for the accreditations of technical consultants.

Bracknell

• Working in a team that re-positioned Canon as a solution provider within the worldwide IT market developing a portfolio of IT business solutions for European National Sales Organisations (NSOs). Responsibilities.
• Identification, evaluation and development of third party hardware and software solutions to offer within the Canon portfolio
• Working with third party suppliers to ensure product compliance and negotiation of the terms of license agreements to ensure sales throughout the EMEA region
• Managing, co-ordinating and delivering solution presentations and product demonstrations to Board/VIP level corporate customers at private and public events (e.g. CeBIT) in the EMEA region
• Pre-sales and post-sales solution consultancy and support to Canon NSO tenders throughout Europe, and performing design and implementation of the solutions in a live business environment on client sites.
• Writing, co-ordinating and delivering training courses on software solutions to Canon Product and Sales Managers throughout EMEA