Mentor to entrepreneurs and founders building technology companies. The FAU Tech Runway is a public-private partnership that serves as a hub to accelerate technology development and incubate start-up companies in South Florida. Our working space provides entrepreneurs with a complete ecosystem in which to office, train, mentor, fund, and scale their companies from concept through to early investment funding. Since its inception, FAU Tech Runway has launched 93 startup companies, which collectively have raised more than $95.3 million in capital, created nearly 587 jobs and generated more than $109.9 million in sales revenue.

Led 120-person team of CSMs, Renewal Sales, operations, and enablement specialist across the Americas geo. Direct ownership for implementing and driving all aspects of Citrix’s operating model across both teams including account coverage, go-to-market strategies, executive stakeholder alignment, and business outcomes. • Manage post-sales customer lifecycle from on-boarding and adoption through renewal to maintain higher retention rates, ARR, and brand loyalty.• Directly responsible for customer transitions to Citrix Cloud service, while maintaining retention rates and growing ARR. CSM team operated as a key revenue growth engine, not only a retention function.• Responsible for cross-functional executive alignment, development of infrastructure and process, implementing KPIs, managing outsourced partnerships, and churn risk mitigation plans.