Neil Basi Email & Phone Number

Own and manage the health and growth of the Client Experience department across the EMEA / APAC regions with significant impact to internal stakeholders and broader company strategy. Maintain vantage points that identify internal and external trends, challenges, and opportunities. Focused on YOY growth of accounts / team health, optimise project delivery / team efficiency and partner across regional teams in support of SVP.

London, England, United Kingdom

Own and manage the health and growth of the Client Experience department across the EMEA / APAC regions with significant impact to internal stakeholders and broader company strategy. Maintain vantage points that identify internal and external trends, challenges, and opportunities. Focused on YOY growth of accounts / team health, optimise project delivery / team efficiency and partner across regional teams in support of SVP.

London, England, United Kingdom

Manage a team of Client Experience Managers to build strong client relationships, inspire continued sophistication, and drive growth across the EMEA region. Effectively establish and maintain Director and/or VP level relationships with customers and ensure there is focus on collaboration & efficiency of the Client Experience team with designing account plans for long term growth across the organisation.

London, England, United Kingdom

Manage a team of Client Experience managers to build more sophisticated use cases and drive growth. Accountable for strategic development across accounts in region in order to build strong sophistication and production adoption across the board. Provide clear team leadership and/or mentorship & independent ownership of internal projects.

London, England, United Kingdom

Accountable for strategic development across accounts in order to build strong sophistication and production adoption across the board. Focused on driving integrations across accounts, provide clear team leadership and/or mentorship & independent ownership of internal projects.

London, England, United Kingdom

Build strong client relationships through navigating complex client organisations to drive higher use-case sophistication. Drive growth in key target accounts through optimising execution and deploying evergreen content and custom apps solutions. Focus on program growth and strategic thought leadership through day-to-day engagement and program management.

Weybridge

Line management of 9 direct reports including Team Leaders, Lead Account Executives & Campaign Managers. Responsible for the Managed Campaign Services department of up to 55 employees who serviced full service clients. Ensuring the smooth and effective running of the managed services teams and to maximise the levels of service provided to clients with the available resources. Creating processes for team structure and account assignment between teams along with on boarding new starters into teams. Training and development of new managers within the department including mentoring, monitoring and in depth support. Managing the completion of knowledge tests and analysing the information to identify team strengths and weaknesses. Driving individual and team performance through performance management against KPI data and ensuring compliance of all company rules and regulations are adhered to. Ensuring individuals, teams and managers are motivated and performing at their optimum levels and overall governance of the department Ensuring teams are adhering to on time & high quality delivery of all campaigns. Involvement in the investigation of service issues that affect clients and the investigation of client complaints ensuring there is resolution. Resource monitoring to ensure workload is spread over teams to utilise knowledge and provide the best service to clients with process monitoring and improvement planning. Responsible for policy/compliance creation and promotion of best practice across teams with standardisation of practice. Management of improvement projects across the departments, workflow changes and updates across the departments. Support of client integration projects from initial planning to final delivery. Monitoring of and coordination of Purchase Order collection and contribution to budget planning and estimation of required resource levels. Pre sales support and advice as required, including input to bid documents and pitches.

Line management of 10 direct reports including Team Leaders & Lead Account Executives and responsible for the Deployment department of up to 70 employees who serviced both full service and self service clients. Ensuring the smooth and effective running of the deployment teams and to maximise the levels of service provided to clients with the available resources. Creating processes for team structure and account assignment between teams along with on boarding new starters into teams. Training and development of new managers within the department including mentoring, monitoring and in depth support. Managing the completion of knowledge tests and analysing the information to identify team strengths and weaknesses. Driving individual and team performance through performance management against KPI data and ensuring compliance of all company rules and regulations are adhered to. Ensuring individuals, teams and managers are motivated and performing at their optimum levels and overall governance of the department Ensuring teams are adhering to on time & high quality delivery of all campaigns. Involvement in the investigation of service issues that affect clients and the investigation of client complaints ensuring there is resolution. Resource monitoring to ensure workload is spread over teams to utilise knowledge and provide the best service to clients with process monitoring and improvement planning. Responsible for policy/compliance creation and promotion of best practice across teams with standardisation of practice. Management of improvement projects across the departments, workflow changes and updates across the departments. Support of client integration projects from initial planning to final delivery. Pre sales support and advice as required, including input to bid documents and pitches.

Maintain all activities of previous role with increased responsibilities. More focus on aiding client strategy and analysis of campaign results. People managing a team of 6 direct reports which included being responsible for training and developing new team members both on the CheetahMail system and on industry expertise and trends. Also responsible for reviews and objective setting, liaising with other departments such as Tech, Sales and Account Management to ensure clients are being serviced correctly through my team members.

To provide professional client support to all clients through effective campaign co-ordination, ensuring timely, accurate and well communicated delivery at every stage of the email campaign process, from the client’s initial campaign briefing through to campaign deployment. Daily tasks include the setting up and testing of HTML emails, data work, answering client queries, email marketing strategy, client training plus the QA of colleagues' work. To also provide support on internal adhoc duties and assist on complex/tailored client requirements as and when required. Experienced on a range of email marketing campaigns for multiple client accounts such as high profile banks, insurance clients, travel sector clients, high end fashion clients, gaming companies, publishing companies, digital agencies and many others.