• Oversee the end-to-end management of the organization's mission-critical IT infrastructure, including servers, systems, telephony, and network components. Ensure optimal performance, availability, and security through proactive monitoring, troubleshooting, and issue resolution.• Collaborate with the IT team to design, implement, and maintain robust security controls, such as firewalls, access management, and compliance with industry standards and regulations. Safeguard the organization's data and systems against evolving cyber threats.• Spearhead the deployment and configuration of software applications, operating system updates, and other mission-critical technologies. Provide Tier 2/3 technical support to end-users, resolving complex hardware and software issues.• Develop and document comprehensive backup and disaster recovery strategies to ensure the organization's data and systems can be restored in the event of an incident or outage. Continuously optimize these processes for maximum efficiency and reliability.• Contribute to the enhancement of IT policies, procedures, and best practices. Identify opportunities to streamline systems and processes, driving continuous improvement in the organization's technology capabilities.• Serve as a technical leader and mentor to junior members of the IT staff. Stay abreast of industry trends and emerging technologies, and actively participate in professional development to expand your expertise and deliver innovative solutions

• Spearhead a team of IT professionals, orchestrating the design, implementation, and maintenance of robust networking infrastructures encompassing LAN and WAN environments.• Manage CRM systems and optimize their functionality to meet organizational needs, ensuring seamless integration and effective utilization.• Fortify cybersecurity measures by implementing cutting-edge protocols and tools to safeguard against potential threats and vulnerabilities.• Oversee the procurement, configuration, and maintenance of hardware and software systems, ensuring reliability and performance.• Collaborate with stakeholders to develop and enforce stringent IT security policies and procedures for data protection and compliance adherence.• Mentor and guide the team in troubleshooting complex technical issues, fostering skill development in emerging technologies and methodologies.

• Preparing real-time, accurate and detailed notes within the ticketing system.• Demonstrating commitment to personal and professional growth with ongoing training.• Designing, implementation, and ongoing support of new software and features, as per the consumer’s needs. Identified and corrected defects to bring completed products in line with tolerances.• Adjusting, repaired, or replaced electrical or electronic components parts to correct defects and to maintain conformance with specifications.

• Ensured the security, integrity, and high availability of Vicimus’ in-house and client infrastructures• Delivered technical support and expertise to troubleshoot and resolve incoming queries and issues pertaining to computer systems, software, and hardware• Addressed and rectifyied technical complications associated with LAN, WAN, and other network infrastructures• Configured, installed, modified, and repaired computer hardware and software to meet the desired technical specifications and user requirements.• Overseen the deployment and consistent maintenance of monitoring systems• Proposed innovative solutions and strategies to enhance their operations and follow through with implementation

• Launched projects, analyzed and classified data to identify opportunities for improvement•Accelerated in successful working and carried out tight deadlines in a fast-paced atmosphere•Provided technical support and customer service to students and professors in person, by telephone, and by email through a ticketing system.•Used critical thinking to break down problems, evaluate, enhance and improve solutions, and generated refined decisions.

• Configured hardware, devices, and software to set up workstations for customers.• Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Provided end user support remotely including PC, Exercise Bike/Tread's hardware, software and peripherals.

•Installed, configured and maintained software and hardware components of computer and network systems•Troubleshot and resolved all problems encountered with hardware and software. Replaced or repaired defective parts and equipment.•Provided on-site desktop/laptop support including new hardware setup, imaging, and deployment.•Ensured the security of client and server computers by installing and upgrading antivirus and firewall software.

• Provided primary customer support to internal and external customers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Satisfied product and service questions, suggesting other offerings to attract potential customers.