Neil Berent, Mba, Pmp, Itilv3 Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Accounts:• ALDI (Continuation of my Leo Burnett role until formal transition, taking place Feb 2022)• Nestlé Purina PetCare Company - Shopper Marketing (Feb 2022 - present)The agency was among AdAge's 2023 list of Best Places to Work.

Greater Chicago Area

• Operated under the following channels: Audio, OOH, Print, DM, Digital• Managed overall asset development timelines for promotional Print initiatives by working directly with Leo Burnett’s respective Account, Creative, Production and client teams.• Continuously updated a proprietary and customizable deliverables tracker to serve as a reference point for all team members, which identifies any potential time constraints for ongoing projects, scope changes, number of total deliverables, and estimate details.• Provided direction during multiple weekly status meetings.• Assisted with opening jobs to manage financials for print-related client requests.• Offered suggestions on updated business practices or helpful software to management, with the goal of mitigating unnecessary loss of time during work hours.• Served as a liaison between our assigned client team and LB's Production team, with regards to overall billing through the use of a specially designed estimate tracker.• Submitted verification requests to ensure top-level accuracy of the information found within current data tables and on-hand documentation, in the event of any necessary updates.• Spearheaded ad-hoc audits of past creative work to display the total number of assets released for year-by-year comparison, sent to LB and client leadership upon final team approval.• Participated as a volunteer PM for agency initiatives, co-leading a project utilizing a third-party website where agency employees could opt into receiving a $350 gift card from a list of retailers for their work efforts during Covid-19.• Served as the lead contact for client billing reconciliation and monthly forecasting, as the data relates to Leo Burnett plus our partnering Publicis Groupe agencies.• Miscellaneous: Review and approve timesheets for internal employees, routinely open and check status on jobs, consultant on the Workfront application, manage timelines through Smartsheet, build workflows through Draw.io/Visio.

Greater Chicago Area

While under the Security & Technology Management/Client Technology & Security Solutions team at Leo Burnett, I’ve...• Fullfiled the role of Administrator for Application Support and User Provisioning• Designed Data Management Attestation representations of a data transfer API, which visualizes the flow from a workflow and approval-based application to a designated media storage repository.• Established modifications to security questionnaires in place for vendors using cloud-based software.• Collaborated with Agency and sister entity users to obtain requirements and fulfill requests for creating Jira projects, dashboards and workflows.• Produced training documents for the CTSS Department, containing detailed instructions and screenshots of the various administrative responsibilities for managing assets and building websites on a digital platform.• Provided custom reports to management using existing metrics within the Agency's ticketing system. The data accurately displays the duration of time passed from the creation of the ticket to its completion (as well as when the technician responsible for that request responded to the ticket creator). The results are shown at a higher level using Pivot Tables for the purpose of improving performance for future requests.• Developed an understanding of SOAP API calls between applications using Postman, used to enhance the process of provisioning/deprovisioning users.• Interacted with Box's REST API via Postman to complete file creations and the retrieval of end user information.• Assisted Leo Burnett and client users by utilizing databases owned by third party vendors, for the purpose of obtaining consumer information. My team would monitor and expedite requests submitted for assistance, using SQL queries when appropriate.• Conducted Full User and Privileged User Audits, combining report generation and the remediation of users with granted permissions to their previously assigned applications.

Greater Chicago Area

My primary focus at Leo Burnett was to provide excellent service for those who were apart of the agency’s estimate routing and approval system, whether they were an employee for the agency, a representative of another Publicis Groupe-related entity, or simply an approver for one of the Leo Burnett’s Clients. With several years of customer service experience prior to my time at Leo, I always kept in mind that the assistance I gave to these individuals not only reflected myself, but also the agency that I represented. If a problem within our system was identified and brought to my attention, I would carefully analyze the cause of the issue at hand and deliver the best solution available as quickly and efficiently as possible. I’ve conducted training sessions with members of various departments such as Finance, Operations and Account Management to improve their knowledge of the estimate routing and approval system. In collaboration with other skilled professionals of Agency Technology Solutions, we would forecast as well as prepare for any changes that would take place, big or small, within the system so that the workflows and form configurations established were up-to-date with the specified requirements. With the delivery of a continuously changing system, quality assurance testing and documentation writing was also included as tasks of mine. I've coordinated with the appropriate individuals and encouraged these people to voice their opinions on the proposed enhancements to assure that everyone was involved in the development process. Once approved by Management and the Stakeholders, testing was conducted thoroughly in a non-Production environment specifically designed to run every possible scenario before implementing the changes to the Production environment.Note: Under contract with MindSpring Partners LLC from Sep 2014 until May 2015.Transferred to Lion ReSources Inc., following the streamlining of the Agency's Support functions from May 2016 to Aug 2016.

Master Of Business Administration - Mba, Management, 4.0/4.0

Activities and Societies: Beta Gamma Sigma honors societyCourses include: Financial Accounting, Microeconomics for Business Decisions.

Bachelor'S Degree, Computer Information Systems, 3.4/4.0

Activities and Societies: Alpha Tau Omega• Classes included Management Information Systems, COBOL, Linux, Database Management Systems.

Associate Of Arts (A.A.)

• Transferred to Elmhurst College in 2011, and enrolled in additional classes sporadically until 2018. • Classes included: PC Maintenance.