Leading a large team of experts across multiple territories and sub-regions in Asia Pacific working across multiple technological disciplines who are focused on helping organisations transform their operations and maximise their business value through the implementation and adoption of an Enterprise intelligent scaled Digital Workforce.

As the pioneer and market leader in Robotic Process Automation (RPA), Blue Prism is the trusted, secure choice for Intelligent Automation available on-premises, in the cloud, or as an integrated solution in a hybrid cloud environment. Blue Prism brings you the connected-RPA Platform, an advanced technology ecosystem that puts the power of accessible, advanced cognitive technologies in the hands of your operational business leaders.The Customer Office at Blue Prism consists of Professional Services, Customer Success and Advocacy, Global Customer Support, Customer Innovation and Insights and Education Services. As the Country Head for Customer Office - Australia and New Zealand, I am responsible for defining the strategy and executing the Customer Office objectives and operations for the ANZ region.I am also part of the Senior Leadership team in Australia and New Zealand with the objective of shaping the business aligned to the territory's business strategy. The leadership team is also responsible for the definition and execution of the strategy to grow the business organically whilst retaining and attracting world class talent. All this is done to enable and empower our customers to be successful with their objectives by strategically using the Blue Prism suite of products and solutions.

As the Country Head of Professional Services - Australia and New Zealand, I was responsible for:- The definition of the vision, strategy, budget and objectives for Professional Services for the country in line with the regional and global vision and mission of the Customer Office Organization.- Delivery of Professional Services engagements for our Customers and Partners- Working closely with Sales Directors and Customer Success Directors for ensuring customers are setup for success

• I was part of the Senior Leadership team at Dimension Data Australia in NSW• Management of large team (60 plus resources) made up of Engineers, Consultants, Business Analysts, Staff Augmentation team(s) and Resource Coordinators• Assessing and developing delivery capability within the practice which is aligned to the End-User Computing Go-to-Market strategy comprising of:o Microsoft infrastructure technologies such as Hybrid Cloud(Azure); Productivity stack (Exchange, Office 365, Enterprise Voice, Skype for Business); Enterprise Mobility; Identity & Access Management o Core Infrastructure solutions utilising Microsoft toolsetso Citrixo LAN & WAN Infrastructure• Full P&L responsibility• Revenue management, Pipeline Management• Capacity/Demand Management, Utilization targets• People Management, Talent Management, Recruitment and Staff Development Plans.

Starting afresh in Australia (based in Sydney). Took a few months off on sabbatical, thereafter, actively seeking my next career venture in Australia.

DESCRIPTION OF ROLE:Responsible for the ownership of a successful services book of business within a geographic territory (South Africa). Accountable for all Consulting, Education and Support Advanced Services bookings (sales) and managed revenue as well as ensuring the successful delivery of all Enterprise Content Management and partner engagements. Accountable for growing the territory’s revenue on a profitable basis (margin responsibility) with a strong focus on meeting customer commitments, with a high degree of quality and resulting customer satisfaction. Responsible for all Professional Services resources (Architects, Business Analysts, Consultants, Project Managers, Solution (Sales) Principals with complete line management responsibility including performance management, mentoring & annual performance reviews. RESPONSIBILITIES:• Achieve Consulting Sales Bookings & Revenue Targets per quarter across specified Territory• Territory Bookings, Revenue & Margin Quota attainment• Management and Reporting of Territory Revenue and Bookings Forecasts• Recruitment and performance management of personnel within assigned Territory• Forecast and Management of resource utilization• Drive and generate new business across the Territory leveraging the entire portfolio of services and solutions portfolio offerings• Development of Account plans for key Territory accounts • Senior Manager on assigned Key accounts in the Territory• Oversight of regional program and project managers to assure delivery success• Revenue Backlog Consumption Management• Defining and aligning with the regional channel/partner strategy• Successful delivery of all engagements within the Territory

DESCRIPTION OF ROLE:The mission for the Applications Aftersales division is to grow the ERP Applications business, in the automotive industry, by maximizing deployment revenue whilst ensuring this is delivered with decreasing costs to continue driving margin improvement. Strong emphasis on customer service satisfaction and excellence is met and this is a critical factor to the success through the expertise of CDK's highly skilled people and robust process deployment, quality and lead times are delivered in line with customer expectation.MAIN DUTIES & RESPONSIBILITIES:• Responsible for managing the Consulting team(s), Product Training & Development and the Project Management functions respectively.• Responsible for the PMO (Project Management Office) by ensuring that all projects are delivered to cost, time and quality targets.• Implement standardised & best practice processes that are measured and refined regularly.• Ensure the overall recruitment, training requirements, and team development meet the division strategy.• To build CDK Business consulting and training revenues profitability above the run rates generated by new ERP application sales and upgrades.• Maximise the utilisation, productivity and billability of resources.• Responsible for the ongoing development of local capability• Responsible for overall Risk Management in Aftersales division

DESCRIPTION OF ROLE:Responsible for the effective provision and management of applications solutions and services to CSC clients including implementations, applications support / maintenance & application development initiatives.TECHNOLOGY:• Identify and lead the evaluation of any emerging technologies that can potentially benefit the operating unit’s applications and initiates thorough evaluations/benchmarks of the technology to determine potential benefitsPEOPLE:• Develop reports/presentations to communicate status of Application activities to corporate / operating unit managementCUSTOMER:• Guide the operating unit’s applications and communications strategic investment to solve internal and client business problemBUSINESS:• Overseeing the overall planning, direction, and timely execution of operating unit Application initiatives. Ensure the effective management and deployment of controls and risk mitigation strategies enterprise-wideFINANCIAL:• Make budgetary recommendations to operating unit management. Ensure that Information Technology Application activities are appropriately funded, coordinated and managed according to the guidelines constraints of the approved resource allocations

• Accountable for delivery of applications management (support & development ) for multiple client customised solutions. Managing multiple teams delivering Enterprise applicatins such as Apache Tomcat EMC Documentum, EMC eRoom, Autonomy Verity, Microsoft SharePoint, Microsoft .NET, SAP, webMethods, IBM Websphere, Oracle & SQL Database solutions• Critical point of escalation for service delivery issues • Successfully implemented a 24/7 high availability global support model for two large BHP Billiton business units by utilizing ITIL framework• Responsible for application support and application development budgets, costs, forecasting • Successfully manage division both at operational and financial levels showing extensive profit margins.

• Responsible for support & service delivery in Africa & Europe regions for a catalogue of enterprise applications in the mining and financial services industry • Manage virtual support and development teams with resources located within EMEA (Africa and Europe)• Major escalation point for service delivery issues; Manage multiple shift patterns with global resources; Manage both internal & external resources to fulfil production requirements, devise and implement production contingency plans• High interaction and coordination with the relevant technology suppliers and product vendors • Ensure that best practice technology and processes are implemented and applied in terms of the technical architectures, products, processes and procedures • Supervision of personnel, including work allocation, training, and problem resolution; performance evaluation and personal action-plan recommendations; staff motivation to achieve peak productivity and performance.

• Fulfilled lead role for CSC as Principal Consultant • Assessed the client environment(s) and readiness for the Information Management Solution• Designed the Information Management solution aligned with the client’s Information Management strategy• Presented and sold the solution to senior business stakeholders for approval• Implemented the solution in conjunction with the client and project teams• Responsible for implementing any enhancements to Document Management System including project management over SDLC, functional specification and quality assurance.

• Part of the global Enterprise Active Directory team• Leading & managing role in the progress of several complex infrastructure projects• Second & third line technical support on both applications & infrastructure layers