• Architect, build out and provide administration of customer cloud environments and network infrastructures.• Provide tactical execution against project scopes such as: client onboarding, server and network configurations, cloud migrations.• Lead in creating and maintaining security policies for client base.• Perform Security Risk Assessments (SRA)in accordance with the NIST Cybersecurity Framework.• Maintenance of RMM application, including patching rule, scripting, and alerting rules.• Monitoring and management of various client systems, company services and business support systems.• Work with vendor partners to support and maintain various services offerings including Exchange, File, VoIP, Backup, ISPs, etc.• Ensure the integrity and timeliness of client system backups.• Provide Level III support to Help Desk for escalated trouble tickets and back-fill Level II when necessary.• Responsible for updating and creating detailed documentation of customer, technical and business support systems to Diligex standards. Documentation includes customer setup guides, technical spreadsheets, client configurations and network diagrams.• On-Call support for 24x7 clients (Rotational; one week a month primary on-call tech, one week a month secondary on-call tech)

• Lead/provide tactical execution against project scopes – design, configure, deploy, and support new/existing infrastructure deployments, including but not limited to:----•Email Migrations - Exchange to Exchange, Exchange to Cloud (Microsoft 365/Google Workspace)----•File Migrations - Server to server, server to cloud (SharePoint, etc), NASs (EVO, Synology)----•Office network deployments/upgrades (firewall, switching, wireless, UPS devices)----•Cloud tenant build-out/setup (Microsoft 365 & Google Workspace, etc)----•On premise/Cloud Backup implementations: Datto BDR + Datto SaaS, Cloudberry (MSP360)----•Security integrations for managed clients such as MFA, MDM (Intune/Addigy), Device Encryption, Phishing Awareness training.----•Onsite project work: site surveys, client on-boarding/off-boarding, office build outs/relocations----•Work with audio/video to deploy new systems----•Server Upgrades / Migrations•Liaison with third-part vendors to support/maintain various services offerings (Exchange, File, VoIP, Backup, ISPs)•Support/Administration of cloud environments (Microsoft 365, Google Workspace, AWS)•Remote/Onsite support for our customer base• IT Coordinator/Lead for Architecture Firm in Midtown (Twice a month onsite role)•Level II/III technical support + employee training•Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to Diligex standards•Create and update technical documentation, including runbooks, network diagrams, technical spreadsheets, configuration/build guides, etc.•On-Call support for 24x7 clients (Rotational; one week a month primary on-call tech, one week a month secondary on-call tech)

• Microsoft 365, Google Workspace & Intermedia set up & administration • Help/Work closely with Senior Systems Engineer to implement Security/Device management for managed clients (MFA, Intune/ MDM, BitLocker Device Encryption, etc.)• Configure phishing campaigns/lures with IRONSCALES to train our clients to recognize/report phishing emails.• Perform Level I/II technical support.• Remote/Onsite support for our customer base including support of Severs, Networking Stack, desktops, applications, mobile devices and user accounts. Including break/fix, root cause analysis, and implementation of preventative measures.• IT Coordinator/Lead for Architecture Firm in Midtown (weekly onsite role)• Perform remote and onsite project work such as: site surveys, client onboarding, workstation setups, etc• Work with company partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).• Work/Troubleshoot with client ISPs• Ensure the integrity and timeliness of in-house and client system backups.• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams• On-Call support for 24x7 clients (Rotational; one week a month primary on-call tech, one week a month secondary on-call tech)

• Provided remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. Including break/fix, root cause analysis, and implementation of preventative measures.• Perform Level I/II technical support.• Monitoring and management of various client systems, company services and business support systems.• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams• Perform remote and onsite project work such as: site surveys, client onboarding, office build outs, workstation setups and migrations.• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).• Ensure the integrity and timeliness of in-house and client system backups.• On-Call support for 24x7 clients (Rotational one week a month)

• Support for companies ranging from enterprise to medium level corporations• Provide Tier 1-2 Desktop and application support, including new user setups, line of business application support, and hosted application support• Provide technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via Help Desk system, telephone and remote support tools• Performed security administration functions for user, data and remote access• Perform troubleshooting, repair and maintenance of computer and laptop systems, hardware, peripherals, telephones and mobile devices• Troubleshooting and resolving a wide array of technical issues with Mac and Windows environment, Microsoft Office, Android and iOS, etc

• Desktop and field support for clients, including, resolving printing issues/configurations, email and scanning issues, troubleshooting of general issues with macOS's and Windows environment, etc.• Third party field technician for a major nationwide retail chain, in charge of the South Florida area, which include the install and replacement of registers (POS systems) /Ingenico pay stations and ELO Touch Monitors as well as printer service.• Lead Solutions Specialist for Ricoh products, in charge of configuring and implementing document solutions for clients, i.e. "I.C.E." (Integrated Cloud Environment), Streamline NX, Fiery Print Controllers, etc• Administrator of FMAudit, in charge of installing, configuring, and troubleshooting problems with installations.• Administrator of Ricoh's @Remote Portal for Restored Digital Solutions, which entails registering MFPs to the @remote server in Japan for further gathering of MFP information

• Maintain, diagnose, and repair office equipment, including, multi-functional copiers, fax machines, scanner, and printers