Neil Chávez Email & Phone Number

New York, NY, US

New York, US

• Architect, build out and provide administration of customer cloud environments and network infrastructures.
• Provide tactical execution against project scopes such as: client onboarding, server and network configurations, cloud migrations.
• Lead in creating and maintaining security policies for client base.
• Perform Security Risk Assessments (SRA)in accordance with the NIST Cybersecurity Framework.
• Maintenance of RMM application, including patching rule, scripting, and alerting rules.
• Monitoring and management of various client systems, company services and business support systems.

New York, US

• Lead/provide tactical execution against project scopes – design, configure, deploy, and support new/existing infrastructure deployments, including but not limited to:----
• Email Migrations - Exchange to Exchange, Exchange to Cloud (Microsoft 365/Google Workspace)----
• File Migrations - Server to server, server to cloud (SharePoint, etc), NASs (EVO, Synology)----
• Office network deployments/upgrades (firewall, switching, wireless, UPS devices)----
• Cloud tenant build-out/setup (Microsoft 365 & Google Workspace, etc)----
• On premise/Cloud Backup implementations: Datto BDR + Datto SaaS, Cloudberry (MSP360)----

New York, US

• Microsoft 365, Google Workspace & Intermedia set up & administration
• Help/Work closely with Senior Systems Engineer to implement Security/Device management for managed clients (MFA, Intune/ MDM, BitLocker Device Encryption, etc.)
• Configure phishing campaigns/lures with IRONSCALES to train our clients to recognize/report phishing emails.
• Perform Level I/II technical support.
• Remote/Onsite support for our customer base including support of Severs, Networking Stack, desktops, applications, mobile devices and user accounts. Including break/fix, root cause analysis, and implementation of.
• IT Coordinator/Lead for Architecture Firm in Midtown (weekly onsite role)

New York, US

• Provided remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. Including break/fix, root cause analysis, and implementation of preventative.
• Perform Level I/II technical support.
• Monitoring and management of various client systems, company services and business support systems.
• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
• Perform remote and onsite project work such as: site surveys, client onboarding, office build outs, workstation setups and migrations.
• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).

• Support for companies ranging from enterprise to medium level corporations
• Provide Tier 1-2 Desktop and application support, including new user setups, line of business application support, and hosted application support
• Provide technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via Help Desk system, telephone and remote support tools
• Performed security administration functions for user, data and remote access
• Perform troubleshooting, repair and maintenance of computer and laptop systems, hardware, peripherals, telephones and mobile devices
• Troubleshooting and resolving a wide array of technical issues with Mac and Windows environment, Microsoft Office, Android and iOS, etc

Miami, Florida, US

• Desktop and field support for clients, including, resolving printing issues/configurations, email and scanning issues, troubleshooting of general issues with macOS's and Windows environment, etc.
• Third party field technician for a major nationwide retail chain, in charge of the South Florida area, which include the install and replacement of registers (POS systems) /Ingenico pay stations and ELO Touch Monitors.
• Lead Solutions Specialist for Ricoh products, in charge of configuring and implementing document solutions for clients, i.e. "I.C.E." (Integrated Cloud Environment), Streamline NX, Fiery Print Controllers, etc
• Administrator of FMAudit, in charge of installing, configuring, and troubleshooting problems with installations.
• Administrator of Ricoh's @Remote Portal for Restored Digital Solutions, which entails registering MFPs to the @remote server in Japan for further gathering of MFP information

Miami, Florida, US

• Maintain, diagnose, and repair office equipment, including, multi-functional copiers, fax machines, scanner, and printers