Neil D. Email & Phone Number

Set up the analysis tool for the asset management team, to enable wider stakeholders’ access to quality KPI data and insights. This included a range of visuals by sector on cost, asset, ppm and work order performance, via MS Power BI. Techniques including management and customisation via power query, DAX, drill through, groups, tool tips and bookmarks etc where required. Writing sql queries to pull relevant data from the EAM system IFS v8. Reworking functional equipment objects in IFS to improve data structure via relevant functional and location hierarchies, providing further recommendations to the wider team.

SME for implementation of newly purchased CAFM/IWMS system ‘TFCloud’.Provision of consultancy to help the council design & deliver all hard FM system protocols & procedures. This involved recommending desktop and mobile solutions, following implication analysis, programme planning and the compilation & presentation of options papers to meet operational & financial requirements. Created the data platform to enable stakeholders’ easy access to quality KPI data and insights, via MS Power BI, Excel and Power Automate, including some SQL where required.Project management of several mobilisation initiatives including asbestos, reactive work, remedials, usage of MS teams & channels, workflow, building structure, assets, ppm (SFG20), compliance, documents and data cleansing. Building and uploading mass data import and updates. Interface management, audit and UAT testing. Provision of end user training including the creation of guidance documentation, process maps and MS teams to improve efficiency, engagement, and access to knowledge.Collaboration with strategic property team on the estate’s and project teams on BIM, condition, and project modules.

London, United Kingdom

Management of campus service business systems. Translating department needs into IT projects and managing their delivery. Performed an initial needs analysis of all software in use, including estates maintenance, timetabling, CAD, catering and hotel booking. Chaired working group for Estates Services Management System replacement. Delivery of final business case to explain benefits, risks, plan, impacts and functional criteria. Undertook initial market scan, supplier engagement and shortlisting.

Strategic delivery of the ‘360 Facility’ CMMS as the subject matter expert for the EMEA region of the HSBC account.Designed and implemented the global change control process, mass update tool and training programmes.Collaboration and guidance with key stakeholders for interface management, management information analytics and functional design initiatives.Leading working groups for each sub-region to advise, audit and facilitate both engineering and soft service team CMMS data and processes.Undertook roles of mentor/line manager to help guide various system admin users regarding the strategic management of their responsibilities.Delivering and influencing the programme of works and strategy to facilitate individual and mass data updates, configuration changes for users, critical spares, regional hierarchies, workflow, HTML token formatting/email notifications, property, assets and planned maintenance/audit schedules.

One of two senior users of the 360 Facility CMMS for the Mobile engineering division, delivering guidance to all users and stakeholders on best practice operation. Design and delivery of CMMS training packages for engineering, EHS, FM and vendor users across all EMEA contracts, including ‘train the trainer’ for admin/superusers.Strategic delivery of CMMS protocols and transformation. Assisting in the mobilisation, testing and administration of the ‘360Facility’ system for client accounts including HSBC, Computer Associates, Proctor & Gamble and Sony.

London, United Kingdom

Leading a team responsible for the day-to-day operation and development of FM systems to manage departmental processes for The EDF London Eye, The London Dungeon, Sea Life London Aquarium and Madame Tussauds London. London representative for the global Merlin engineering steering group delivering a tender to implement a new CMMS to cover 60 sites in over 13 countries. Delivery and implementation of the Planet FM Enterprise CMMS system upgrade as the trial division for Merlin. This included mobilising planned maintenance, analytics, helpdesk, CAD, mobile device, stock and purchasing functions.Delivery of on-going asset register updates and condition survey of the estate. Centralisation of systems services and resources across all sites.

London, United Kingdom

Management of CMMS data, environment management system, soft service contracts and small works projects. System Admin user of the Planet FM system and management of the helpdesk team.Delivered the role of an Environmental manager, setting up and chairing the environmental forum, awareness raising campaign and environmental impact assessment.Overseeing the tender processes and ongoing management of the Staff Canteen, Pest Control, Photocopying, Confidential Shredding, Waste Management and Staff Vending contracts. Management of small projects including the refurbishment of the catering facility and treasury office, rendering survey, installation of attraction graphics and door access system upgrade.