-Provide 1-on-1 personal training to youth, adults, & seniors-Support member retention through empathic engagement & Zitness orientations while supporting daily operations

·Marin YMCA was voted “Best of Marin” while I oversaw our programming-Supervised multiple departments leading daily operations of wellness & community health programming emphasizing customer service and relationship building to encourage sales & member retention-Managed 7 figure budget with monthly reporting and analysis-Led quality improvement emphasizing customer engagement & feedback-Created marketing materials to support program growth-Facilitated ongoing facility… Show more ·Marin YMCA was voted “Best of Marin” while I oversaw our programming-Supervised multiple departments leading daily operations of wellness & community health programming emphasizing customer service and relationship building to encourage sales & member retention-Managed 7 figure budget with monthly reporting and analysis-Led quality improvement emphasizing customer engagement & feedback-Created marketing materials to support program growth-Facilitated ongoing facility equipment maintenance and repairs-Provide 1-on-1 personal training to youth, adults, & seniors Show less

-Generated traffic, leads and sales via content marketing, copywriting, social media advertisements, & direct response sales-Provided coaching & education via 1-on-1, course, and podcasting structures on emotional health and spirituality

·Increased admissions beyond 160% of goal within 1 quarter·Exceeded quarterly admissions goals for 3 consecutive quarters-Maximized admission totals through performance management focusing on client relationship building, efficient quality processes, & team culture-Improved referral rate & lead conversion by re-establishing trust and engagement with national call center & marketing teams-Led a team fielding high volume phone, email, and web-chat inquiries focusing on customer… Show more ·Increased admissions beyond 160% of goal within 1 quarter·Exceeded quarterly admissions goals for 3 consecutive quarters-Maximized admission totals through performance management focusing on client relationship building, efficient quality processes, & team culture-Improved referral rate & lead conversion by re-establishing trust and engagement with national call center & marketing teams-Led a team fielding high volume phone, email, and web-chat inquiries focusing on customer satisfaction with concierge service-Supported business development establishing relationships with strategic community partners Show less

-Negotiated patient treatment authorizations with managed care companiesattributing to team outcomes nearly 200% greater than industry averages -Secured addiction treatment admissions through relationship development during crisis situations

Markedly reduced impairment of all patients who attended at least three sessions. Assisted in patient experience outcomes and community referral improvement studies. Provided assessments, crisis intervention, and individual/group short-term psychotherapy for youth, adults, and families from diverse populations. Formed integrative treatment plans with a multidisciplinary medical team.

Developed efficiency protocol for San Diego County to increase homeless SSI benefit access. Engaged in physical outreach to homeless population to provide case management. Obtained expedited SSI benefits through collaboration with local Social Security office by creating functional ability reports in conjunction with a multidisciplinary medical team.

·Raised Junior class GPA above 3.0 for first time in program history -Developed health and social service programs for student families-Created and facilitated educational workshops in health, nutrition, mental health, and wellness -Established working relationships with local school systems and social service agencies-Provided case management for 60+ low-income students & families