Neilette Paciencia Email & Phone Number

Bulacan, Central Luzon, Philippines

I leveraged my entrepreneurial spirit to launch and manage two successful food businesses. While the first venture unfortunately closed due to the pandemic's impact, this experience provided invaluable lessons in adaptability and resilience. We successfully pivoted and launched a new food business post-pandemic, highlighting my ability to learn and adapt to changing circumstances.Key Responsibilities:Operations Management:Ensured smooth daily operations for both businesses, overseeing inventory control, budgeting, scheduling, and adherence to health and safety regulations.Marketing & Sales:Developed and implemented marketing strategies to attract customers and increase revenue. We collaborated with a food vlogger to increase awareness and reach more potential customers within the area.Customer Service: Provided exceptional customer service, building rapport with clients and exceeding their expectations.Financial Management: Managed finances effectively for both businesses, including budgeting, bookkeeping, and analyzing sales data to identify trends and make informed decisions.Project Management & Organization:Effectively prioritized tasks, managed multiple projects simultaneously, and ensured deadlines were consistently met.

Pampanga, Central Luzon, Philippines

Manila, National Capital Region, Philippines

In this entrepreneurial venture, I spearheaded online sales operations for our e-commerce store on a local popular selling platform, Lazada and Shopee, driving revenue growth and managing all aspects of the business.Key Responsibilities:Digital Marketing & Strategy:Developed and implemented data-driven marketing strategies to generate leads and increase brand awareness on the platform.Customer Relationship Management:Built strong relationships with customers, effectively communicating product value propositions, closing deals, and managing customer inquiries.Inventory Management & Order Fulfillment:Maintained accurate inventory levels, processed orders efficiently, and ensured timely product delivery.Key Achievements:Managed an online store on Shopee and Lazada, achieving a customer satisfaction rating of 4.9 stars.

Manila, National Capital Region, Philippines

I embarked on a rewarding career path at OSM Maritime Group, starting as a Crewing Assistant (2008-2010) and steadily progressing to manage complex crew planning and logistics as a Crew Manager (2012-2017). This progressive journey allowed me to develop a comprehensive understanding of all facets of crew operations.Crew Documentation & Onboarding (Crewing Assistant): Ensured all crew documents were in order, processed Flag State requirements, prepared documents for the Master's copy onboard, and coordinated pre-departure tasks like briefings and medical checks.Crew Management & Logistics (Crewing Manager & Crew Manager): Managed crew planning processes, scheduled rotations and deployments, and ensured timely staffing while adhering to budget constraints.Communication & Collaboration (Crewing Manager & Crew Manager):Fostered clear communication across all levels, acting as a liaison between customers, vessels, and internal teams.Financial & Administrative Tasks (Crew Manager):Coordinated with the Accounting department on tasks like Cash to Matter (CTM) and salary inquiries. Monitored crew complement onboard towards budget and handled invoice/refund principles. Travel & Logistics (Crewing Manager & Crew Manager):Coordinated flight arrangements, visa applications, and working permit requirements for seafarers.This comprehensive career path honed my ability to manage complex projects, prioritize effectively, and communicate clearly with diverse stakeholders. My experience in crew selection translates well to understanding client needs, while my record-keeping expertise demonstrates a strong attention to detail – all vital skills for excelling as an Executive VA.

Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

Leveraging exceptional organizational and communication skills, I thrived in a dynamic environment, coordinating travel arrangements for crewmembers (seafarers) within the maritime industry.My responsibilities included:Seafarer Itinerary Planning:Collaborated with vessels to determine convenient port locations for crew changes, considering factors like visa requirements, travel time, and crewmember preferences.Flight Booking & Logistics:Executed flight bookings based on vessel schedules and crew change dates, ensuring timely embarkation and disembarkation.Visa Research & Processing:Researched visa requirements for various destinations, meticulously handling crewmember visa applications to avoid delays and ensure timely approvals.Clear Communication:Maintained clear and consistent communication with crewmembers, vessels, and internal teams throughout the travel process, addressing inquiries and providing updates.Problem-Solving & Attention to Detail:Anticipated potential travel challenges for crewmembers, proactively seeking solutions to ensure smooth pre-embarkation and disembarkation experiences. Meticulously reviewed documentation to avoid delays or complications.This role honed my ability to manage complex logistics, prioritize effectively, and navigate regulations specific to maritime travel. My experience in understanding crewmember needs and working collaboratively translates well to the Executive VA role, where I can leverage my organizational skills and meticulous attention to detail to deliver exceptional support.

Makati, National Capital Region, Philippines

In this role, I provided comprehensive support for crew operations, ensuring smooth crew changes and adherence to maritime regulations. My key responsibilities included:Crew Selection & Documentation:Maintained a comprehensive database of crew qualifications, prepared proposals for client vessels, and ensured all crew documents met international standards (STCW, flag state requirements) for various destinations.Crew Communication & Coordination:Briefed crew on vessel particulars and facilitated pre-departure seminars. Communicated effectively with clients, vessels, and internal teams regarding crew changes and documentation status.Logistics & Administration:Processed medical clearances, prepared contracts and certifications, and coordinated pre-embarkation activities like scheduling medical exams and issuing work clothes. Maintained accurate crew records and ensured timely billings for services like medical exams and training.This role honed my ability to manage complex tasks, prioritize effectively, and communicate clearly across diverse stakeholders. My experience in crew selection and documentation translates well to understanding client needs, while my meticulous attention to detail ensures adherence to regulations – both valuable assets for an Executive VA role.