Neilette Paciencia Email and Phone Number
Accomplished Crew Manager | Empowering Leaders Through Strategic SupportI'm a highly organized and results-oriented professional with a diverse background in maritime operations, e-commerce, and small business management. This unique blend allows me to excel at providing exceptional virtual support to busy executives.As a Crew Manager in the maritime industry both in Offshore and Oil&Gas Industries, I thrived in a high-pressure environment, ensuring smooth operations for assigned vessels and customers. My expertise lies in communication, seamlessly coordinating between clients, vessels, and various stakeholders.Here's how my skills translate to the Executive VA role:Project Management:I meticulously planned crew rotations, ensuring on-time staffing and adherence to budget constraints. This translates to managing your calendar, scheduling appointments, and prioritizing tasks effectively.Communication & Collaboration:I fostered clear communication across all levels, ensuring everyone was informed and aligned. This translates to exceptional communication skills, allowing me to handle client interactions, project updates, and maintain professional relationships.Problem-Solving & Attention to Detail:I proactively addressed issues and ensured crew documentation and compliance. This translates to anticipating your needs, identifying solutions, and ensuring all tasks are completed with accuracy.E-commerce Expertise: Running my own online store honed my skills in customer communication, inventory management, and digital marketing – all crucial for understanding your online presence and client needs. Managed an online store on Shopee and Lazada selling sites, achieving a customer satisfaction rating of 4.9 stars.Small Business Savvy:My experience as a small business owner instilled a strong work ethic, resourcefulness, and the ability to wear multiple hats – essential for tackling diverse tasks and adapting to your specific requirements.Additionally, I'm proficient in utilizing tools like Canva for basic design tasks and Google Workspace for seamless collaboration. My eagerness to learn new Project Management tools like Asana, Trello, and ClickUp demonstrates my commitment to continuous improvement.I'm passionate about leveraging these skills to become your trusted Executive VA, empowering you to focus on high-level priorities. Let's connect and discuss how I can become your virtual right hand!
Leonexus Virtual Assistants
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Virtual AssistantLeonexus Virtual Assistants May 2024 - Present -
Business OwnerTentako Ten Pesos Takoyaki - Franchisee Sep 2020 - PresentBulacan, Central Luzon, PhilippinesI leveraged my entrepreneurial spirit to launch and manage two successful food businesses. While the first venture unfortunately closed due to the pandemic's impact, this experience provided invaluable lessons in adaptability and resilience. We successfully pivoted and launched a new food business post-pandemic, highlighting my ability to learn and adapt to changing circumstances.Key Responsibilities:Operations Management:Ensured smooth daily operations for both businesses, overseeing inventory control, budgeting, scheduling, and adherence to health and safety regulations.Marketing & Sales:Developed and implemented marketing strategies to attract customers and increase revenue. We collaborated with a food vlogger to increase awareness and reach more potential customers within the area.Customer Service: Provided exceptional customer service, building rapport with clients and exceeding their expectations.Financial Management: Managed finances effectively for both businesses, including budgeting, bookkeeping, and analyzing sales data to identify trends and make informed decisions.Project Management & Organization:Effectively prioritized tasks, managed multiple projects simultaneously, and ensured deadlines were consistently met.
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Business OwnerTomochan Ramen Express - Franchisee Aug 2019 - May 2021Pampanga, Central Luzon, Philippines
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Online Sales ManagerAniy Enterprise Aug 2017 - Dec 2020Manila, National Capital Region, PhilippinesIn this entrepreneurial venture, I spearheaded online sales operations for our e-commerce store on a local popular selling platform, Lazada and Shopee, driving revenue growth and managing all aspects of the business.Key Responsibilities:Digital Marketing & Strategy:Developed and implemented data-driven marketing strategies to generate leads and increase brand awareness on the platform.Customer Relationship Management:Built strong relationships with customers, effectively communicating product value propositions, closing deals, and managing customer inquiries.Inventory Management & Order Fulfillment:Maintained accurate inventory levels, processed orders efficiently, and ensured timely product delivery.Key Achievements:Managed an online store on Shopee and Lazada, achieving a customer satisfaction rating of 4.9 stars.
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Crew Manager / Crew OfficerOsm Maritime Group Jul 2012 - Oct 2017Manila, National Capital Region, PhilippinesI embarked on a rewarding career path at OSM Maritime Group, starting as a Crewing Assistant (2008-2010) and steadily progressing to manage complex crew planning and logistics as a Crew Manager (2012-2017). This progressive journey allowed me to develop a comprehensive understanding of all facets of crew operations.Crew Documentation & Onboarding (Crewing Assistant): Ensured all crew documents were in order, processed Flag State requirements, prepared documents for the Master's copy onboard, and coordinated pre-departure tasks like briefings and medical checks.Crew Management & Logistics (Crewing Manager & Crew Manager): Managed crew planning processes, scheduled rotations and deployments, and ensured timely staffing while adhering to budget constraints.Communication & Collaboration (Crewing Manager & Crew Manager):Fostered clear communication across all levels, acting as a liaison between customers, vessels, and internal teams.Financial & Administrative Tasks (Crew Manager):Coordinated with the Accounting department on tasks like Cash to Matter (CTM) and salary inquiries. Monitored crew complement onboard towards budget and handled invoice/refund principles. Travel & Logistics (Crewing Manager & Crew Manager):Coordinated flight arrangements, visa applications, and working permit requirements for seafarers.This comprehensive career path honed my ability to manage complex projects, prioritize effectively, and communicate clearly with diverse stakeholders. My experience in crew selection translates well to understanding client needs, while my record-keeping expertise demonstrates a strong attention to detail – all vital skills for excelling as an Executive VA. -
Crewing ManagerOsm Maritime Group Jun 2012 - Oct 2017Manila, National Capital Region, Philippines -
Assistant Crewing ManagerOsm Maritime Group Sep 2010 - Jun 2012Manila, National Capital Region, Philippines -
Crewing AssistantOsm Maritime Group May 2008 - Sep 2010Manila, National Capital Region, Philippines -
Visa And Travel AssistantVia Travel Marine Inc. Apr 2007 - May 2008Manila, National Capital Region, PhilippinesLeveraging exceptional organizational and communication skills, I thrived in a dynamic environment, coordinating travel arrangements for crewmembers (seafarers) within the maritime industry.My responsibilities included:Seafarer Itinerary Planning:Collaborated with vessels to determine convenient port locations for crew changes, considering factors like visa requirements, travel time, and crewmember preferences.Flight Booking & Logistics:Executed flight bookings based on vessel schedules and crew change dates, ensuring timely embarkation and disembarkation.Visa Research & Processing:Researched visa requirements for various destinations, meticulously handling crewmember visa applications to avoid delays and ensure timely approvals.Clear Communication:Maintained clear and consistent communication with crewmembers, vessels, and internal teams throughout the travel process, addressing inquiries and providing updates.Problem-Solving & Attention to Detail:Anticipated potential travel challenges for crewmembers, proactively seeking solutions to ensure smooth pre-embarkation and disembarkation experiences. Meticulously reviewed documentation to avoid delays or complications.This role honed my ability to manage complex logistics, prioritize effectively, and navigate regulations specific to maritime travel. My experience in understanding crewmember needs and working collaboratively translates well to the Executive VA role, where I can leverage my organizational skills and meticulous attention to detail to deliver exceptional support.
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Crewing AssistantNfd International Manning Agents, Inc. Jan 2002 - Apr 2007Makati, National Capital Region, PhilippinesIn this role, I provided comprehensive support for crew operations, ensuring smooth crew changes and adherence to maritime regulations. My key responsibilities included:Crew Selection & Documentation:Maintained a comprehensive database of crew qualifications, prepared proposals for client vessels, and ensured all crew documents met international standards (STCW, flag state requirements) for various destinations.Crew Communication & Coordination:Briefed crew on vessel particulars and facilitated pre-departure seminars. Communicated effectively with clients, vessels, and internal teams regarding crew changes and documentation status.Logistics & Administration:Processed medical clearances, prepared contracts and certifications, and coordinated pre-embarkation activities like scheduling medical exams and issuing work clothes. Maintained accurate crew records and ensured timely billings for services like medical exams and training.This role honed my ability to manage complex tasks, prioritize effectively, and communicate clearly across diverse stakeholders. My experience in crew selection and documentation translates well to understanding client needs, while my meticulous attention to detail ensures adherence to regulations – both valuable assets for an Executive VA role.
Neilette Paciencia Education Details
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Business Administration And Management, General
Frequently Asked Questions about Neilette Paciencia
What company does Neilette Paciencia work for?
Neilette Paciencia works for Leonexus Virtual Assistants
What is Neilette Paciencia's role at the current company?
Neilette Paciencia's current role is Executive Assistant | Virtual | Streamlining Workflows for Busy Professionals.
What schools did Neilette Paciencia attend?
Neilette Paciencia attended Polytechnic University Of The Philippines.
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