Neil Faulkner Email & Phone Number

Leander, Tx, Us

Austin, Texas, United States

Austin, Texas

I coordinate first-line, raw article copyediting, proofreading, and rewrites (if necessary), with additional accountability for maximizing second edit efficiency by providing managing editors with well-written and -structured articles or book chapters. I also interface with authors and other editors to maintain full understanding of advertising, graphic design, accounting, and other publishing-focused operations. In turn, I utilize research methods to ensure accuracy while also maintaining up-to-date knowledge of new editing techniques and guidelines to supplement my current skillset.While employed in this role, I:• Gain valuable and up-to-date insight on multiple editorial styles, as well as how to properly assist authors with producing clear and mistake-free writing (and the importance of meeting established deadlines).

Pflugerville, Texas, United States

Round Rock, Texas, United States

Provide materials for the production lines, in order for them to fill, package and ship products efficiently. Receive shipments and maintain correct inventory levels.

United States

I'm tasked with brewing black and green tea with flavor botanicals, and then infusing liquid with cultures to initiate the fermentation process. In turn, perform daily tests for proper pH, sugar level, and alcohol content across all batches while also utilizing various laboratory equipment to ensure compliance and consistency. I similarly maintain proper flavor profile by conducting regular product "taste" tests. Lastly, I ensure proper sanitization via regular cleaning and upkeep of fermentation tanks, lab equipment and the designated work area.While employed in this role, I:• Devised a method to improve overall flavor of products by adding a "second" steeping of botanicals and squeezing tea bags containing them, subsequently delivering the desired taste profile to all products.• Suggested the creation of merchandise for additional income stream and marketing.

Austin, Texas, United States

I offered quality assurance by inspecting products and garments for flaws or imperfections, subsequently interfacing with press operators and management to communicate emergent production issues. I also oversaw the preparation of products for shipping, customer pick-up, or courier transportation. In turn, I operated a heat press to apply vinyl appliques to garments, with additional accountability for utilizing Slack and Printavo to notate any issues or delays with garment orders.While employed in this role, I:• Created label template by identifying the type of information that was needed to place on boxes of printed garments. This helped to organize finished products for easy delivery to, and pickup by, clients. This also helped make the appearance of the completed boxes more professional.

Leander, Tx, United States

I operated a trencher in direct accordance with the contracting company's specifications, as well as under strict safety guidelines. I additionally dug trenches for water, storm drainage, wastewater/sewage, natural gas, and electrical piping. I also communicated with contractors to avoid any existing underground pipes, power lines, or gas lines. While employed in this role, I:• Utilized GPS to pinpoint proper digging locations, track progress, and record completion for billing.• Demonstrated ability to efficiently read, understand, and follow engineering site plans to complete tasks, as well as adeptness at analyzing engineering site plans to identify errors and seek out correct, updated plans.

Austin, Texas, United States

I offered technical and customer support services via telephone contact and chat. In turn, I utilized trusted communication and interpersonal skills accommodating customers' individual technical proficiency and issue severity to successfully complete tasks and confirm resolutions. I additionally engaged clientele to assist repairs for iPhone or iPad devices while also providing detailed instruction on - and troubleshooting for - key device features. Lastly, I maintained customer satisfaction by conducting internal research on Apple's databases (or consulting with managers) to offer relevant/peripheral product and service information while also contacting mail carriers to ensure proper follow-up for shipping and delivery.While employed in this role, I:• Interfaced and empathized with customers by directly focusing on their needs and tailoring communications accordingly.• Sought additional support for callers from third-party Apple Certified Repair businesses (such as Best Buy), subsequently maintaining contact with third-party providers until the desired conclusion was reached.

Austin, Texas

I administered eight (8) staff members within the packaging division, with primary focuses on instituting quality control, maintaining and programming packaging equipment, training associates, and ensuring efficiency via clear and concise communication. I also performed warehouse and shipping/receiving activities to process sealed Oatmega and Perfect Cookie protein snacks.While employed in this role, I:• Located and recruited a translator to help maintain onsite communication and workflow for non-English-speaking personnel working at the facility.• Doubled production from two (2) to five (5) pallets (or 15,552 to 38,880 Oatmega bars) daily via the addition of a "roamer" position to bring bars on racks directly to loaders for the packaging machine (greatly reducing stoppage time and streamlining packaging efforts).

Austin, Texas

I utilized customer service experience to resolve technical issues and guarantee customer satisfaction while also ensuring order fulfillment and documentation of all relevant information and interactions. In turn, I interfaced with the appointing manufacturing division, shipping companies, and iPad/Mac computer buyers from various schools/school districts to maintain product standards, facilitate shipping and delivery services, and provide follow-up on received items.While employed in this role, I:• Gained valuable insight on the prioritization of clients and tasks to perform more efficiently, as well as a clearer understanding of what internal or external clients to engage first.• Saved Apple additional expenses in gift card replacement by identifying 20% of fraudulent cases.• Secured up to $4M in iPad and Mac computer sales, subsequently ensuring proper equipment production and delivery to universities or school districts.

Austin, Texas, United States

I completed grammatical copy editing and proofreading for raw articles on behalf of various publications, as well as conducting research to maintain optimal accuracy on various subject matter. I also maximized overarching article quality by inspecting final proofs (and, in turn, performed rewrites in conjunction with authors). In turn, I assisted authors via direct support and coordination for document formatting and layouts.

Associate'S Degree, Music Business, Performance & Technology

Hospitality Administration/Management