Responsible for several strategic initiatives from initial data and process analysis, through to design and rollout. Designed new Sales GTM Operating Model to improve account retention and growth through portfolio management. Designed and launched new Customer Onboarding service to improve early Customer Journey with immediate positive impact to CX metrics and KPIs

Led initiatives to develop and execute effective go-to-market strategies for Enterprise-scale products, including capture of client, Sales, and market intelligence to drive Product roadmaps and operations, Sales enablement, and Product Marketing, resulting in increased and accelerated revenue growth.

Recruited to develop and manage critical operational processes for strategic new Mobile Pay Product during significant growth (>500% rev.) and business scaling. Managed high performing team to re-design and rollout new customer implementation and support models.

The first recruit to build a Global Sales Operations practice to oversee global sales for $750Mpa telecommunications software company. I managed all Sales and Presales activities, including forecasting, pipeline, Salesforce.com, processes, and sales opportunity lifecycle, from lead to contract. Led diverse and broad cross-functional groups on defining objectives, and led and contributed to multiple successful project teams, including design and rollout of new Global Sales process, new Global Commercial Bid management process, new Pricing strategies, and the creation of internal Deal Desks.Partnered in the restructuring of global Customer Support Operations to provide 24x7 “follow the sun” support services.

Directly responsible for solution management and the commercial structure of all Sales bids in the Americas region, contributing to multiple record sales years. Worked with the Regional leadership team to staff, forecast, and establish budgets for the Sales and Delivery teams.

Directly responsible for solution management and the commercial structure of all Sales bids in the North America region, contributing to multiple record sales years. Worked with the Regional leadership team to staff, forecast, and establish budgets for the Sales and Delivery teams.