Owned the cross-company projects to build a cohesive data structure and consolidate the required tooling to enable all employees at Amaze. This included collaboration with all business unit leads and their teams, to ensure they had the data and insights to function at a high level.Researched, created, and executed the data and tooling strategy for the business. Ensuring our data systems were integrated and scalable. Managed all internal and external teams, costs and resources required… Show more Owned the cross-company projects to build a cohesive data structure and consolidate the required tooling to enable all employees at Amaze. This included collaboration with all business unit leads and their teams, to ensure they had the data and insights to function at a high level.Researched, created, and executed the data and tooling strategy for the business. Ensuring our data systems were integrated and scalable. Managed all internal and external teams, costs and resources required to clean up historical tooling and data, consolidating dashboards and removing wasted costs and team efforts, resulting in improved processes, lower costs and more motivated team members who had clarity through easy to use dashboards and more accessible information.Collaborated with multiple functional leads including Executive, Marketing, Product and Partnership to make sure the necessary information and data was aggregated and shared in a way that empowered their teams and support business goal achievement.Core tasks: - Connect data and insights from multiple tools including marketing tools (Zoho), people & operations (Lever, Rippling), project and productivity (Jira, Confluence, Trello), and data, product and engineering platforms. - Collaborate with Execs and Team Leads and build out processes, workflows and tooling to surface data. - Scope out long-term tooling, data needs and goals of internal teams. Plan and recruit for the beginning of a data team that can scale. - Be the one point of knowledge for all things Project Management, Tooling & Data inside of Amaze Software. Show less

Contracted initially for a 3 month contract with a Sydney based FinTech business, to migrate tools and team operations with the goal of process improvement and project execution, cleaning up the teams ways of working to improve performance, delivery and team happiness and growth.After successfully delivering on initial goals ahead of schedule, contract was extended to a year with the remit of cross-business process improvement, project management and improving team engagement and… Show more Contracted initially for a 3 month contract with a Sydney based FinTech business, to migrate tools and team operations with the goal of process improvement and project execution, cleaning up the teams ways of working to improve performance, delivery and team happiness and growth.After successfully delivering on initial goals ahead of schedule, contract was extended to a year with the remit of cross-business process improvement, project management and improving team engagement and collaboration. Balanced a mixture of work from hands-on tasks to do my part in supporting the team and project delivery, to exec level reporting and support.Key achievements- Keeping the teams organised and removing silos.- Consolidated existing tools, removed out of date information and tasks and introduced new tooling to support teams from engineering to client support.- Transforming the workload through prioritisation, tied to business level goals and team needs/capabilities.- Supporting recruitment, onboarding new team members and ensure the teams were set up for success.- Simplified operations and owned team retros, client and employee feedback loops and knowledge sharing.- Liaised with internal and external stakeholders to provide accurate and informative reporting of performance, delivery and project management. - Worked with team leads to improve team engagement including organising team activities to build relationships, build empathy and bonds that led to higher performing teams. Show less

• Own and Manage the vendor relationships in the customer service, customer success and operations areas including reporting on vendor spends and volumes• Manage all issues and escalations• Understand vendor capability and emerging services, with the ability tomatch this capability to upcoming business requirements within TALthrough discussions with relevant stakeholders.• Establish and implement measures, KPIs and management reports todemonstrate supplier performance… Show more • Own and Manage the vendor relationships in the customer service, customer success and operations areas including reporting on vendor spends and volumes• Manage all issues and escalations• Understand vendor capability and emerging services, with the ability tomatch this capability to upcoming business requirements within TALthrough discussions with relevant stakeholders.• Establish and implement measures, KPIs and management reports todemonstrate supplier performance and cost benefit• Manage vendor performance • Drive meetings with management • Work with the Business to deliver relevant reporting including vendorspend and SLA measures• Manage a variety of stakeholders, both internal to TAL andthird parties; from General Managers, through to business partners, customers, operational teams and IT teams.• Managing contract tender and negotiation for multiple vendors Show less

- Working remotely for a start up at seed stage, testing every changing apps for consumers and businesses and working closely with UX designers and developers to quickly iterate based on feedback, user testing and industry meetings. - Developing new business relationships based on demos, direct and remote interactions and establishing the processes required for user support now and as the company and products evolve.

Led operations including supporting a team of over 100 contractors to ensure cohesive operations and smooth team experiences. Collaborated with management teams to simplify, optimise and scale operations, and support improvements to team performance and happiness. Tracked team logistics, coordinated projects and utilised people, multitasking and organisational skills to improve processes, optimise scheduling and be accountable for team safety.

- Hired as key of a team based in Austin, directly managing and supporting large client base with the goal of achieving success for our customers and long term growth for the business. - Liaised with remote team of developers in regards to new requirements, client feedback and refining best practices. - Daily interaction with clients to ensure their problems are resolved through tutorials, demos, directing them to relevant blogs and documentation and also refining our support… Show more - Hired as key of a team based in Austin, directly managing and supporting large client base with the goal of achieving success for our customers and long term growth for the business. - Liaised with remote team of developers in regards to new requirements, client feedback and refining best practices. - Daily interaction with clients to ensure their problems are resolved through tutorials, demos, directing them to relevant blogs and documentation and also refining our support documentation and approach based on their questions, ideas and challenges. - Although this role was short lived due to relocation I quickly developed relationships with the team and clients, adapted to new systems and processes and thrived in a fast paced environment through my agility and passion for people and technology Show less

- Initially contracted for one month comprehensive smoke testing of all product verticals for US localization issues. - Manually testing the website and applications on multiple platforms and devices, and then reporting issues comprehensively in JIRA. - Working closely with multiple teams to report and resolve bugs including service engineering, developers, product design, user satisfaction, commercial and product management.Replicating bugs for both internal and external… Show more - Initially contracted for one month comprehensive smoke testing of all product verticals for US localization issues. - Manually testing the website and applications on multiple platforms and devices, and then reporting issues comprehensively in JIRA. - Working closely with multiple teams to report and resolve bugs including service engineering, developers, product design, user satisfaction, commercial and product management.Replicating bugs for both internal and external resolution including instances used to substantiate the company’s requirement for external partner resource allocation. - Adding value to the company’s current testing processes, created a process to scale the testing project to other locales and working directly with the product design team on a UX consistency improvement project after I reported discrepancies. - Created an experiment to work alongside the commercial business development managers to accelerate throughput and increase efficiencies by managing technical tasks, partner contact and providing support to allow the managers to focus on commercial tasks. - Successful experiment resulted in drop in average throughput time of 35 days (with a 72 day deviation) to 6 days (with a 5 day deviation) playing a role in our aim to improve the partner side of the flywheel. - New team now being established in the company due to experiment outcomes. Show less

Completed an intensive nine week coding boot camp as a student at the Wyncode Academy. A challenging experience both personally and professionally, reinforcing willingness to learn and demonstrating ability to adapt to new environments and learn quickly. No development experience before attending Wyncode, however successfully developed numerous web applications whilst working in groups and as an individual. Hired by a company to rebuild their existing homepage in HTML… Show more Completed an intensive nine week coding boot camp as a student at the Wyncode Academy. A challenging experience both personally and professionally, reinforcing willingness to learn and demonstrating ability to adapt to new environments and learn quickly. No development experience before attending Wyncode, however successfully developed numerous web applications whilst working in groups and as an individual. Hired by a company to rebuild their existing homepage in HTML, CSS and JavaScript and, in addition, created a new mobile application, as part of final project. This provided an invaluable opportunity for up skilling and working with clients, project requirements and working alongside experts, as well understanding and working in the boundaries of legal restraints. Languages: Ruby, HTML, CSS and JavaScriptFrameworks: Ruby on Rails, Sinatra and JQueryConcepts: Git, Agile Development, and Object Orientated ProgramingTools: JIRA, GitHub, Sublime, Codepen, Saucelabs, Google Analytics, Office Suite Show less

I worked as a Property Administrator at Hacking and Paterson, providing an excellent administrative service, along with advice and guidance on all aspects of residential property factoring. Tasks included:• Analysing, calculating and processing property sales as to apportion costs and legal rights regarding property maintenance during change of ownership • Comprehensive project management of multiple tasks, gathering requirements, contacting multiple contractors to gain… Show more I worked as a Property Administrator at Hacking and Paterson, providing an excellent administrative service, along with advice and guidance on all aspects of residential property factoring. Tasks included:• Analysing, calculating and processing property sales as to apportion costs and legal rights regarding property maintenance during change of ownership • Comprehensive project management of multiple tasks, gathering requirements, contacting multiple contractors to gain quotations, contacting all stakeholders to gain consent before then coordinating the agreed works. Complete end to end execution, liaising with all parties involved.• Financial tasks, including establishing bank accounts in order to permit monitory transfers from proprietors. This ensures funding is in place prior to major work being undertaken.• Reviewing, submitting and processing insurance claims where necessary. Using my previous experience I can quickly evaluate insurance conditions and efficiently handle the claim. Refunds, charges and payments are then calculated on a case by case basis to ensure all cases are settled, increasingly important when multiple parties are involved.• On a daily basis I managed incoming calls, payments, complaints, queries, defects reports and issues regarding both property and personnel, as well as maintaining the required documentation and receipts. Show less

I began working for Royal Bank of Scotland in their subsidiary company Green Flag as a customer advisor and after a year I progressed to their insurance department as a claims technician. I was recognised by senior management as a role model for my fellow colleagues, following performance commendation.o Direct line Travel Insurance Department July 2011 – September 2013o Using multiple internal computer systems to systematically process unique claims and all documented case files for… Show more I began working for Royal Bank of Scotland in their subsidiary company Green Flag as a customer advisor and after a year I progressed to their insurance department as a claims technician. I was recognised by senior management as a role model for my fellow colleagues, following performance commendation.o Direct line Travel Insurance Department July 2011 – September 2013o Using multiple internal computer systems to systematically process unique claims and all documented case files for the life of each claim o The clients first point of call in opening an insurance claim and case fileo Dealing with queries and complaints from existing clients.o Interacting with the Finance Department to rectify settlement inaccuracieso Contacting external companies and individuals in order to progress multiple caseso Managing a personal workload, prioritising tasks and adapting to unexpected incident o Training peers, chairing meetings and coaching new starts• Green Flag Breakdown Department May 2010 – July 2011 o Taking calls from customerso Processing related documentation and following up on caseso Coordinating vehicle recovery with local supplierso Processing complaints and compensation claimso Peer training and new start coaching During my time at Royal Bank of Scotland I was also trained to deal with home insurance claims, I was selected for this extra training on an individual performance basis, to assist another department with their excess work load. I gained new skills (including learning a new system and processes), made new contacts and also took pride in the fact that I assisted in the department’s attainment of their deadlines. Show less