Neil Hedlund Email & Phone Number

Utilize technical expertise in UX writing to lead a team of 3 handpicked UX writers in the development and implementation of an anonymous tipline chatbot. Facilitate weekly UX Writing team meetings to review progress, identify opportunities for improvement, and collaborate with the team using an Agile SDLC model. Serve as a key liaison for UX Writing, bridging communication between departments and direct reports to ensure a clear understanding of objectives and initiatives.Leverage advanced Figma and Figjam skills to collaborate with the UX Writing team in ideating, refining, and iterating conversational flows, optimizing chatbot design for usability testing, ensuring quick readiness for rapid prototyping.Integrate Twilio's Programmable SMS to design and prototype a scalable, secure anonymous tipline for violence reporting, collaborating with Strategy and Research teams to create efficient messaging workflows and enhance community safety.Consults with stakeholders to conduct user research and develop accessible, clear, and readable chatbot messages, ensuring user-centered design for the target audience (6th-grade reading level or below, per Flesch-Kincaid readability test) and aligning designs with current and future priorities to optimize efficiency.Collaborate with the research team to conduct usability tests focused on UX copy, sharing testing methodologies, and insights to optimize user experience leading to actionable findings that highlight the overall effectiveness of the conversational design.Partner with cross-functional team leads, initiate a UX content audit on project artifacts, and assess progress of two-weeks sprints to address potential concerns.

Full time immersive student in the User Experience Design program that included 480+ hours of professional training over twelve weeks. Utilized a hands-on approach to practice user-centered design methods, including user research, wireframing, prototyping, team collaboration, and client relations.

Chicago, Illinois, United States

Organized cross-functional team to deliver audio and video quality connection, troubleshooting when problems arose, controlled aspects of timing, and supported reporters and guests. Managed live shots between the feed room, audio booth and control room, as well as collaborated with directors by coding during the show. Communicated technical challenges and workarounds to multiple parties during newscasts.

Chicago, Illinois, United States

Collaborated with directors and technical personnel to develop a new cable broadcast (NewsNation). Expanded from a 3-hour primetime broadcast to 24 hours a day, 5 days a week programming. Directed on-camera talent to different studio positions based on coverage and technical guidance.

Indianapolis, Indiana Area

Collaborated with the morning production team at FOX59/CBS4 sustaining a 6-hour morning broadcast. Managed on-camera talent, modified robotic camera shots and delivered high quality audio mix during broadcasts.

Bloomington, Indiana Area

Led technical development of student television during rapid change in new broadcast facility.

Bloomington, Indiana Area

Led the control room during tapings of weekly telecasts. Collaborated with News Director and Producer to deliver student-focused reporting and programming.

Bloomington, Indiana Area

Gathered information and footage on local stories to develop news packages for weekly newscast.

Bloomington, Indiana Area

Distributed video and audio equipment to students and troubleshooting technical challenges. Coached students learning editing software improving knowledge of Final Cut Pro X.

Elkhart, Indiana Area

Gathered information and footage on local stories to develop news packages for the 10 o'clock newscast.

Greater Chicago Area

Reorganized archived tapes into optimized video filing client.

Certificate, User Experience Design

Full time immersive student in the User Experience Design program that included 480+ hours of professional training over twelve weeks..

Certificate, User Experience Design, Pass

Part-time student in the User Experience Design program that included 40+ hours of professional training over 10 weeks.

Bachelor’S Degree, Broadcast Journalism