Neil Hodges Email & Phone Number

Buckingham

Providing leadership to a site, maximising operational efficiency and delivering best practice at all times. Collaboratively working with and managing others, to achieve the company’s goals. Maintaining a pleasant working environment whilst ensuring compliance to policies and procedures. Responsible for all:Health & SafetyHR ActivitiesRecruitment and DevelopmentDisciplinary & MotivationPayroll and RewardsFinance and AccountingAssets, Audits and TaxationBuilding & AccessibilityUtilities & Services (including IT) Contracts and DisputesWarehousing and StorageSales & MarketingOrders and RevenueInstallations and Project WorkManagement CommunicationReporting and ComplianceAs a champion of efficient working, I practice what I preach and lead by example. During my tenure I have seen progressive benefits due to efficiency savings, HR interventions, realigning of roles and a focus on morale and motivation.

Milton Keynes, United Kingdom

Lead and manage teams of training professionals from four UK distribution centres. My team is responsible for providing the skills and confidence to over 2,500 fashion retail warehouse staff, from Operator to Senior Manager Levels. To meet this requirement now and in the future I have implemented a learning transformation agenda, which includes: Network wide Management Development programme, delivered by myself. Training provision for a multi million pound Warehouse Management System Revolutionary change to engaging course provision using all media. Robust planning to ensure sites skills meet all business activities. Implementation of a new Training Records Database Up-skill 60 training professionals to continuing professional development Implementation of modern apprenticeship (NVQ) programme Strategic guidance to maximise Apprenticeship Levy funding.I help people to reach their potential, maximise available resources and deliver first class customer service.

Banbury

Training ManagerResponsibilities: The Learning and development of staff members within a global supply chain network, including electronic quality management systems (eQMS), soft skills and targeted business improvement modules.I have developed and implemented an effective training methodology for regulatory, process and system requirements. I have created bespoke training materials and induction plans and timetables linked to job roles. I established Business Coaching as a front line consultative tool for tailored improvements available to individuals and advise business leaders at all levels within the wider Life Sciences segment.Courses (all to regulated government standards) include: EQMS modules for super users, train the trainer, accuracy and attention, DHL induction programme, quality investigation, root cause analysis, time management, coaching and buddying, global order well, healthcare standards, credo cubes and clinical trial study management.

Bletchley

Business ManagerResponsibilities: Ownership for every aspect of Site compliance and performance for a Banking contact centre based in Bletchley, receiving inbound customer calls to a UK regulated standard. Full responsibility for all: Hard KPI’s * Risk Compliance* Productivity* Customer Satisfaction* Call Quality* Complaint Resolution* Staffing EfficiencySofter targets * Budget (including Incentives)* HR adherence* Recruitment* Absence * Retention* Training & development. Site headcount up to 120. My authorisation limit is £1 million.Success comes from Coaching and Line Managing 8 Team Managers, giving vision and direction but also and having transparency for the performance management of every member of the site. Numerous skills include: Stakeholder Management Team Building and Staff Motivation Delivering Customers Contact Strategy Exceeding Statutory Risk Compliance Planning, Process Mapping & Improving to Deliver Operationals ExcellenceChampion of all site Health & Safety and Major Incident Off-Site Emergency Planning for a two story office covering over 7,000 M²Accomplishments: I have built a team thirsty for success and focussed on performing:Site is always in top quartile for Customer Satisfaction Surveys.Top Site for Santander Risk Audits 2014.Top Site for Productivity (AHT).Top Site for Staffing Efficiency (Adherence).Top site for Complaints Resolution 98.9% within 48 hours.Ownership Award Winner presented at Gala Dinner Autumn 2013.

Milton Keynes, United Kingdom

DirectorResponsibilities: As the Director of a limited company I had responsibility for the sales, marketing, delivery and compliance for every aspect of the business. Courses were delivered by technical consultants I employed on a sub contract basis or created & delivered by myself. From 2005, expansion included modular and scheduled courses open to the public.Accomplishments: Personally designed and delivered courses: Assertiveness & MotivationPerformance ManagementCoaching & MentoringTime Management & Stress ControlSales & Market AnalysisSales PractiseCustomer ServiceStrategy & ChangeHealth, Safety & Risk AssessmentProblem Solving & Continuous ImprovementLeadershipPresentation TechniquesTeam BuildingTrain the TrainerQuality Control Because of the excellence of my work, I have letters of recommendation from:Red Bull Racing (F1 Team)AMA Consulting (Development Delivery Consultant)CSW Group (Software providers)MAKITA (UK) LTD (Power Tools Manufacturer)Buckingham Soap (Soap Manufacturers)ABB University (Industrial University)

Milton Keynes

Training & Development ManagerResponsibilities: Specific profit & loss responsibility for four training centres focussed on the automated and automotive Market. Their P & L being reported through local customer service revenue streams. My responsibility was for country wide business development, operational excellence, consolidation and harmonisation. Total UK P&L Budget Control of GBP £4.8 Million.Accomplishments: Due to delivering 26% growth in a downturned market, I was invited to set up and manage a training region for the Northern European Area, to harmonise practices over the 14 training centres. I was then invited to join the Global Training team advising on management of training centres influencing ABB’s 214,000 strong global workforce.

Nvq7, Strategic Management

Training & Development, Certificate Of Institute Of Training & Development

Education record

Hnc, Electrical And Electronics Engineering