Neil Homan Email & Phone Number

Surrey

Surrey

Implementing and expanding the technical support function ensuring that high standards of service are delivered to clients and excellent levels of customer service at all times. All client incidents and requests are handled in a professional and timely manner.Frequently meeting with clients and potential clients at both the pre and post sales stage to discuss and understand technical requirements, resulting in solutions that meet and exceed client expectations.Provide leadership, guidance and overseeing the technical implementation of solutions, resulting in a highly successful team, ensuring that customer requirements are met. SLA's and KPI's are met consistently. Continually exploring areas for improvement.

Epsom, United Kingdpm

Leading a team of 7 technical specialists we deliver high standards of service across server and storage platforms, ensuring excellent levels of customer service at all times. Always aiming to be the very best so all incidents and requests are handled in a professional and timely manner.Management of the Server and Storage team including regular one to ones, career options, recruitment, coaching, development and mentoring. Monthly reporting to Senior Management to highlight how the team have performed. Monthly reporting to Senior Management on the Security of the server estate.Provide leadership and guidance resulting in a high performing team, ensuring the successful delivery of all service standards and SLAs. Continually exploring areas for improvement. Ensuring that Nuffield Health's server estate is secure.Highlights:•Maintaining 99.9% server up time•Driving continual security improvements, Anti-Virus coverage is 100%, all client agents are 99%-100%•Leading my team to month on month SLA targets of 90%+•Leading my team to month on month Customer Satisfaction scores between 96 - 100 out of 100.

Kingston Upon Thames, United Kingdom

Managing a team of 4 people providing high levels of support and service across all platforms, server, network and desktop. Responding in a timely manner to all incidents and requests including project work.Management of the Infrastructure Team including mentoring, regular meetings and recruitment. Third line support providing solutions to customer issues and delivering projects including Microsoft Exchange and Active Directory migrations.Provide leadership, guidance and be a technical lead on projects, resulting in a successful team providing high standards of service. Ensuring that customer’s requirements are met.Highlights:•Being recognised for my contribution and being asked to lead the Infrastructure Team.•Delivering a highly complex Groupwise to Exchange migration for a large Local Council.•High recognition from customers, being asked for by name to work on requests and projects.