Builds & implements strategic initiatives, provides ongoing mentorship, handles all intake and assignment of STS related assignments for project work in addition to the continued delivery of STS professional services.

The Solution Training Specialist is responsible for the satisfactory completion of all required training programs, for managing a prescribed territory to pre-set standards, for effective product and sales support, and for positive communications with both customers and staff. Job Duties & Responsibilities: Conduct product user training for Ricoh customers (both hardware and software) and maintaining up-to-date knowledge of Ricoh products supported by the team.Develop both site… Show more The Solution Training Specialist is responsible for the satisfactory completion of all required training programs, for managing a prescribed territory to pre-set standards, for effective product and sales support, and for positive communications with both customers and staff. Job Duties & Responsibilities: Conduct product user training for Ricoh customers (both hardware and software) and maintaining up-to-date knowledge of Ricoh products supported by the team.Develop both site and classroom based training sessions for Client end users.Post sales support.Maintain regular communications with the Dispatch Centre and sales teams.Conduct and presentation in a professional manner to enhance the interests and reputation of Ricoh Canada Inc.Work with the Ricoh Corp. support groups and other partner vendors in a co-operative effort to improve product performance and solution delivery Show less

Responsible for providing and tracking enterprise & inside sales quotes to company client base. Works on enterprise hardware such as Oracle (Sun) & IBM Power. Provides sales data reporting to internal and external client base.

This position entails designing, developing organizing, administering, and tracking all aspects of information systems education, including developing a complete training program for a variety of different software applications. This position is also responsible for providing Health & Safety, WHMIS and Employee Orientations to employees across Canada.Responsibilities included:• Conduct instructor lead training sessions• Conduct one on one training sessions• Verifies users… Show more This position entails designing, developing organizing, administering, and tracking all aspects of information systems education, including developing a complete training program for a variety of different software applications. This position is also responsible for providing Health & Safety, WHMIS and Employee Orientations to employees across Canada.Responsibilities included:• Conduct instructor lead training sessions• Conduct one on one training sessions• Verifies users understating by administering hands on quizzes• Conducts distance training via the internet (Webinars)• Develops user guides• Complete technical documentation of in house applications• Develop Process Flowcharts• Develop training courses and presentations• Train new and existing staff on how to use various software applications• Demonstrate Software Applications to Clients• Track attendance and course completions• Co-ordinate classes• Provide technical how to support• Work closely with internal and external clients to help define new system requirements and enhancements to new and existing systems• Carry out the subsequent analysis and planning of system changes• Participate in the development cycle of in house applications• Take a lead role in end user testing• Co-ordinate user acceptance testing• Work closely with various department leaders to identify training gaps• Company Orientations (Canada-wide)• Provide Health and Safety training for company employees & Management (Canada-wide)• Provide WHMIS training for company employees & Management (Canada-wide) Show less

1st Level Helpdesk Analyst for PC and POS environments

Responsible for Management of stores operations, profits and staff