Neil Jefferson Email & Phone Number

Columbus, Oh, Us

Central Ohio Region

• Manage content for social media platforms with expertise in Facebook, Twitter and Instagram.• Implement and manage social media applications for the purposes of restaurant promotional campaigns.• Analyze data received via Insight and other data tracking applications to gauge the success of specific social media campaigns and use this information for targeted promotions and “rewards”.• Create content copy for social media platform promotions.• Create graphic design content for social media and restaurant promotional campaigns.• Develop and implement in-restaurant promotional marketing campaigns.• Organize and lead meetings with outside vendors and organizations for the purpose of event sponsorships and/or cross-promotional activities.• Host various in-store and off-site promotions for the Columbus area restaurants.• Manage restaurant deejay and television programming systems.• Assist in day-to-day restaurant operational duties as needed.Facebook Pages:www.facebook.com/ChamppsWorthingtonwww.facebook.com/champpslennoxwww.facebook.com/ChamppsEaston

Columbus, Ohio Area

• Create effective and compelling marketing strategies that remain within allotted budgets.• Manage and obtain sponsors through effective selling of the event concept to individuals and business investors, when necessary.• Write any creative copy for events and manage all company Marketing/Advertising/Promotional needs.• Maintain Company’s website content information as well as social media sites.• Write and negotiate all company contracts as needed.• Manage any additional staffing requirements and supervise the budgets for equipment and location needs.• Manage all media buys such as radio and/or print ad purchasing.• Manage relationships with booking agencies and artist management firms.

Dublin, Ohio

• Maintained client accounts and contractual obligations by identifying plan errors that resulted from incorrect implementation of plan objectives.• Administered required plan modifications to the Client’s account structure including Copay and Formulary updates, Member updates, Client’s employee access updates, group updates and plan changes, member communication updates, and new group builds and termination functions.• Lead weekly Client Meetings for any Client updates or concerns.• Trained clients on proprietary web-based systems for client self-service. • Created and managed task schedules for team pharmacists and customer service representatives.• Monitored operation matrices for task schedules and provided feedback to increase efficiency.• Performed Client and President’s Office escalated service issues requiring personal supervision to resolution.• Managed after-action reporting for the initiating party to review the cause and develop further corrective action. • Served as on-site account team coordinator for the Client when needed.

Dublin, Ohio

• Supervised the efficiency of operations for trouble reporting techniques for three teams within the Customer Service Call center. • Trained Representatives and Supervisors on all new or improved trouble reporting and credit procedures • Maintained weekly evaluations for all Customer Service Representatives on my team and provided my feedback to the Representatives and their direct Supervisor. • Resolved Manager level escalations for both the residential and business level customer/client base. • Developed new process to create network-wide increases in processing efficiency and created processing guidelines for new procedures alongside Senior Management. • Monitored Customer Service Representatives for opportunities to improve trouble reporting and billing adjustment techniques and implemented any necessary training. • Managed the approval/denial of all credit requests for my team that exceeded the credit limits of the general Customer Service Representatives and/or Supervisors based on research and determination of need. • Operated as the specific point of contact for high-value business clients the required specific expertise.

Columbus, Ohio Area

Responsible for making sales calls -- both phone and outside sales -- and obtaining new clients for purchase of advertising space within a select target market newspaper serving all of Central Ohio. Developed numerous new clients through my efforts, which generated significant revenue for the paper’s daily operations. Developed strong negotiation and contract develop skills. Assisted in creating advertising layouts and advertising copy for clients without pre-developed advertising materials and/or developed marketing strategies.• Represented Senior Times Newspaper in all trades shows during my tenure with the paper• Developed and presented presentations at trade fairs and aided in the overall marketing and strategic promotions plans