 Leading a 10 district team to exceed parts sales objectives by an average of 8% annually Implementing a countrywide 5S/Continuous Improvement initiative to improve dealer safety and efficiency  Designing and facilitating Leadership Training Summit for Service Managers, establishing common language, and influencing leadership at all levels within dealerships Developing a “grass roots” campaign for a Technician recruitment and retention program growing field service operations Increasing Service Market Share by 8.4% since 2019. Directing team of 3 associate in creating standardized project plan to increase Dealer 5S/Lean program certifications by an annual average of 10%

SNAPSHOT OF RESULTS Leading team of 9 Territory Parts and Service Managers to exceed 2018 parts sales objective by $5.2M, on pace to exceed 2019 objective Improving countrywide 5S recertification passing rate from 36% to 52%  Designing and facilitating Leadership Training Summit for Service managers, establishing common language and influencing leadership at all levels within dealerships Developing a grass roots campaign for recruitment and retention program that grew service technician base by 415+ during most recent 24-month period Increasing Service Market Share by 3.8% in 2018 and 2.4% in 2019 respectively Directing team of 3 in creating standardized project plan to increase Dealer 5S program certifications by 38% in 2018 and 21% in 2019

SNAPSHOT OF RESULTS Increased first call resolution from 47% to 83% in first 12-months and reduced overall call volume by 15% Through role redesign and role expansion, reduced headcount by 10% Interviewed, hired, trained and evaluated staff; responsible for employee engagement and NPS results for team of 75 associates Enforced underwriting philosophy, policies and procedures while ensuring achievement of departmental goals and objectives

SNAPSHOT OF RESULTS Coordinated project to identify unlisted and unrated drivers. Implemented automated process to capture $2M in new annualized premium. Facilitated job family realignment project to combine 5 business units into 1 cohesive job family. Reduced headcount via redundancy by 12, performed job-leveling and career pathing simultaneously to create more efficient approach to interchangeable workloads  Key consultant on creation of new "super-agent" call center organization. Developed and executed on plan to cross train 75-person team into 5 different areas of customer support  Collaborated with key external stakeholders to implement strategies to reduce inbound/outbound calls. Empowered agents and enhanced authority to reduce calls by 17,000 a year. Implemented RPA work to reduce backlog and save $100K in overtime expense

SNAPSHOT OF RESULTS Created new call tracking initiative to reduce inbound calls by 5% or 1,000 calls a month; offered additional training to associates according to areas of opportunity and high-volume needs. Established wind/hail deductible to reduce loss ratio by 12% in cat prone states Introduced a "Battle Buddy" mentor/mentee program to create bench strength and a feeder system for future promotions and leadership opportunities - increased our Net Promoter Score by 6% over an 18-month period Mentored, coached and empowered 100-member underwriting division

SNAPSHOT OF RESULTS Expanded independent agent base from 95 to 123; grew revenue from $38M to over $50M Responsible for business development, field training; recruitment, profitability and competitive positioning in a multi-state territory

SNAPSHOT OF RESULTS Regional Manager: led sales team of 15 in 8 Indiana locations. Grew written premium from $275K to $4.3M book of business  Monitored adherence to company policies and procedures while achieving sales excellence and collaboration across various AAA product lines Consistent year-over-year revenue increase; 65% growth (2007) Repeat winner of Top Performing Sales Manager incentive trips - 4 consecutive years