Neil J. Email & Phone Number

Columbus, IN, US

Columbus, Indiana, US

 Leading a 10 district team to exceed parts sales objectives by an average of 8% annually Implementing a countrywide 5S/Continuous Improvement initiative to improve dealer safety and efficiency  Designing and facilitating Leadership Training Summit for Service Managers, establishing common language, and influencing leadership at all levels within.

Columbus, Indiana, US

SNAPSHOT OF RESULTS Leading team of 9 Territory Parts and Service Managers to exceed 2018 parts sales objective by $5.2M, on pace to exceed 2019 objective Improving countrywide 5S recertification passing rate from 36% to 52%  Designing and facilitating Leadership Training Summit for Service managers, establishing common language and influencing.

Walnut Creek, CA, US

SNAPSHOT OF RESULTS Increased first call resolution from 47% to 83% in first 12-months and reduced overall call volume by 15% Through role redesign and role expansion, reduced headcount by 10% Interviewed, hired, trained and evaluated staff; responsible for employee engagement and NPS results for team of 75 associates Enforced underwriting philosophy.

Walnut Creek, CA, US

SNAPSHOT OF RESULTS Coordinated project to identify unlisted and unrated drivers. Implemented automated process to capture $2M in new annualized premium. Facilitated job family realignment project to combine 5 business units into 1 cohesive job family. Reduced headcount via redundancy by 12, performed job-leveling and career pathing simultaneously to.

Walnut Creek, CA, US

SNAPSHOT OF RESULTS Created new call tracking initiative to reduce inbound calls by 5% or 1,000 calls a month; offered additional training to associates according to areas of opportunity and high-volume needs. Established wind/hail deductible to reduce loss ratio by 12% in cat prone states Introduced a "Battle Buddy" mentor/mentee program to create.

Walnut Creek, CA, US

SNAPSHOT OF RESULTS Expanded independent agent base from 95 to 123; grew revenue from $38M to over $50M Responsible for business development, field training; recruitment, profitability and competitive positioning in a multi-state territory

Walnut Creek, CA, US

SNAPSHOT OF RESULTS Regional Manager: led sales team of 15 in 8 Indiana locations. Grew written premium from $275K to $4.3M book of business  Monitored adherence to company policies and procedures while achieving sales excellence and collaboration across various AAA product lines Consistent year-over-year revenue increase; 65% growth (2007) Repeat.

Master'S Degree, Business

Ba, Marketing