Neil J. Email and Phone Number
Neil J. work email
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Neil J. personal email
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♦♦ Inspirational Leader Delivering Growth via Respectful, Trusted & Collaborative Relationships ♦♦Key Strengths: ♦ STRATEGIC THINKER with the ability and willingness to delve into and own complex issues♦ CREATIVE LEADER who encourages innovation and challenges the status-quo♦ PERSUASIVE COLLABORATOR who delivers excellence via transparency and partnership♦ ANALYTICAL PROBLEM-SOLVER who delivers results and uses experiences for continuous improvement My experience has included: ♦ Global / multi-cultural exposure. I have lived and worked in five countries. I have worked with and for major financial services companies and managed teams globally. I am native in English and conversant in French ♦ Forming and transforming business relationships♦ Managing, coaching and developing large, multi-location, multi-cultural, sometimes matrixed teams♦ Due diligence and company mergers / integration ♦ Representing and speaking for the company at conferences and on webinarsAreas of Expertise:Program / Project ManagementChange ManagementRisk Management People ManagementLeadershipCoaching & DevelopmentProcess ImprovementIntegrationContinuous ImprovementExecutive Communication Client EngagementStakeholder Management FacilitationPresentationVendor Management Contract and Statement of Work (SoW) CreationService Level Agreements (SLAs)Request for Proposal (RFP) Requirement AnalysisSolution Design & DeliveryTest Planning, Creation & Execution Training Development & DeliveryProduction ReadinessApplication ImplementationProduction Support
Synchrony Financial
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Vp, Project Management - Treasury Strategic InitiativesSynchrony Financial Apr 2016 - PresentStamford, Connecticut, UsFacilitate engagement and coordination across functional and technical teams to enable successful project execution.Leverage technology to enable automated process execution, data creation and analysis.Manage programs and projects to meet strategic objectives and process improvement goals.Promote functional and project management best practice.
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Head Of Customer Support, AmericasMisys Feb 2015 - Nov 2015London, London, GbManage relationships and determine functionality of Misys’ products to achieve goals of financial services clients. Direct and support 10 high-profile relationships with leading banks. Focus on Misys Loan IQ, Opics and Summit products. • Recruited, coached and mentored new project managers on Americas Service Delivery team to assume operational duties; proactive management of relationships reduced escalations by 500%+.• Worked with ‘top 5’ client to discuss lessons learned and issues resulting from system upgrade. Analyzed data and identified improvement actions used as baseline for next upgrade.• Increased financial and strategic value of Misys’ customer support by creating and operationalizing support tools and sharing best practices; improving customer service and issue resolution through enhanced data collection, analysis, root cause identification and customer awareness. -
Global Head Of Misys Loan Iq Application Support / Delivery Manager – Hosted SolutionsMisys 2013 - 2015London, London, GbManaged global team of 40 in US, Ireland, India, UK and Australia. Established cohesive working environment and improved communication. Key contributor to creation and implementation of ‘Customer Support Boot Camp’.• Revitalized relationships among global support team. Increased knowledge sharing efforts resulting in 20% increase in output / expedited throughput.• Instituted client working group monthly meeting to review and share information and best practices as clients transitioned to platform and technology shifted versions. Identified gap and worked with clients through upgrade process.
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Head Of Treasury / Capital Markets Global Application SupportMisys 2012 - 2013London, London, GbOversaw support for Misys Loan IQ, Opics and Summit applications. Served as one of 2 implementers of transition and handover process from Misys professional services group to Misys customer support production support. Set client and internal expectations.
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Development Operations Director, Americas (2007-2012)Misys 1999 - 2012London, London, GbDirected Americas team of operations managers working on shared services projects ensuring resources were aligned, trained and available to execute deliverables based on product roadmap. Maintained global accountability for all Misys products • Contributed as key designer on project team and managed rollout of enterprise application lifecycle management platform, which enabled gathering and reporting on statistics related to product issues. Previous Positions:Application Development Manager (2004-2007); Team Lead, Sr. Business Analyst, Implementation Opics (1999-2004)
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Program Manager - Opics ImplementationDz Bank 1996 - 1998Frankfurt, Hesse, DeProgram managed Opics application implementation in 3 global centers. Served as project manager on development with vendor. -
Project Manager / ConsultantFinancial Objects Sep 1994 - Oct 1996GbProject manager and lead business systems analyst on customer implementations of the IBIS product in the UK, Luxembourg and Finland. Senior business analyst for private banking / wealth management developments and product launch.
Neil J. Skills
Neil J. Education Details
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Cranfield School Of ManagementOrganizational Politics & It Management -
Cray Valley Tech.
Frequently Asked Questions about Neil J.
What company does Neil J. work for?
Neil J. works for Synchrony Financial
What is Neil J.'s role at the current company?
Neil J.'s current role is PMP & CSM Certified Global Program, Project & Operations Leader | Strategic Growth, Transformation & Integration.
What is Neil J.'s email address?
Neil J.'s email address is nj****@****ast.net
What schools did Neil J. attend?
Neil J. attended Cranfield School Of Management, Cray Valley Tech..
What are some of Neil J.'s interests?
Neil J. has interest in Social Services, Children, Education, Environment, Human Rights.
What skills is Neil J. known for?
Neil J. has skills like Business Analysis, Requirements Analysis, Trading Systems, Sdlc, Project Management, Program Management, Integration, Software Project Management, Client Relationship Building And Management, Vendor Management, Banking, Team Leadership.
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