Flight Centre’s Customer Data platform - Product Owner / Delivery Lead• Product Owner of the in-house customer data platform – roadmap management, product backlog management and requirements gathering• Involved in all product decisions regarding integrations and support• Worked in an agile environment with a team of 10 developers • Managed and executed stakeholder communicationsFlight Centre’s lead-management platform - Product Owner• Product Owner of the in-house… Show more Flight Centre’s Customer Data platform - Product Owner / Delivery Lead• Product Owner of the in-house customer data platform – roadmap management, product backlog management and requirements gathering• Involved in all product decisions regarding integrations and support• Worked in an agile environment with a team of 10 developers • Managed and executed stakeholder communicationsFlight Centre’s lead-management platform - Product Owner• Product Owner of the in-house lead management application - involving daily support, product backlog management and requirements gathering• Provided key reporting to the business that enabled data-led business decisions• Managed and executed stakeholder communications• Provided key inputs to the UX/UI strategy to improve customer conversions Show less

E-commerce Platform• Liaised with business stakeholders to define problems, opportunities, requirements and business processesCustomer Data Management• Evaluated customer data platform products to determine what would best help meet the Airline’s vision • Engaged with key stakeholders to create real-world, revenue generating applications for customer data management. • Mapped essential data elements and created survivorship rules.Consent Management• Engaged… Show more E-commerce Platform• Liaised with business stakeholders to define problems, opportunities, requirements and business processesCustomer Data Management• Evaluated customer data platform products to determine what would best help meet the Airline’s vision • Engaged with key stakeholders to create real-world, revenue generating applications for customer data management. • Mapped essential data elements and created survivorship rules.Consent Management• Engaged with the legal team to understand the GDPR mandates around consent• Created processes for managing consent across the airline• Ensured the airline was GDPR compliant in time; averting any potential penalties on the airlineImplemented NDC Compliant Omni-channel Merchandizing platform• Captured detailed requirements for the MVP and scoped high level requirements for the project for the next two years• Worked closely with the change manager to understand current and future target processes from the businessDeveloped airlines self-service check-in app• Worked in an agile environment to gather requirements for the mobile check-in app • Identified and mapped key Amadeus web services• Supported scrum team members spread across seven countries• Worked as a scrum master, UX designer and tester when requiredCMS migration of an Airlines website to AEM• Ensured the new website on AEM was in US DOT standards• Created detailed requirements specifications, use case models, prioritized product backlog, requirements traceability matrix and Business case documentPayments• Business analyst in decommissioning a Travel B2B payments platform for a digital payments company in the US• Worked with offshore technical lead to reverse engineer functionalities and workflows; identifying key features to adopt into the new integrated platform Show less