Neill Crump Email and Phone Number
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Leader with twenty-five years’ digital, data, technology and cyber experience across private, public and third sectors, most recently focused on different community settings (acute, community, housing, local authority). Track record of enabling organisations to change their culture through improvement and achieve positive outcomes by being well-led, responsive, effective and innovative in their use of digital, data, and technology. Met a broad set of objectives (e.g. financial improvement, shared services, citizen and employee digital enablement, continuous improvement) in diverse cultures and countries, underpinned by my values of integrity, respect, and discipline. Chartered IT Professional (CITP). Certified Information Systems Security Professional (CISSP), Leading Practitioner Federation for Informatics Professional (LFEDIP), BCS Fellow (FBCS). Certified Enterprise Architect.Some demonstrable achievements include:- As Interim CIO, Board level digital leadership during the most challenging winter period in NHS history with significant electronic patient record and analytical improvements to support discharges and elective recovery- As Digital Strategy Director, formulated and gained funding for a costed £7.1m 3 Year Frontline Digitalisation Plan for Acute and Community Services that is mid-flight and has £1m annualised cost savings with year 2 one-off savings of £1.275m, 30 fixed term resources with 33,000 project day capacity to enhance internal team in delivering NHS Trust strategic objectives, a sustainable transition of the Electronic Patient Record (EPR) from our data centres to cloud and the recruitment of new substantive staff to improve resilience of both our analytics and cyber functions- As Chief Data Officer for a multi public sector agency analytics function, delivered six ‘vulnerability’ projects that improved employee productivity and citizens outcomes including cost avoidance of six times expenditure- At a Local Authority, led a Digital Centre of Innovation, for a ‘100% Services Online’ digital strategy, that contributed £1.6m annualised savings and estimated efficiency savings of £4.7m across more than 20 service lines and eliminated 150,000+ transaction volumes. 'Highly Commended' Award for Digital Council of Year.- As Programme Director at the world’s leading cloud business software company, delivered a global shared services transformation at Vodafone as part of a £500m programme that enabled multi-billion pound savings- In personal life 6 world age group championships in 3 different sports
Dudley Group Nhs Foundation Trust
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- dgft.nhs.uk/our-charity
- Employees:
- 7
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Digital Strategy DirectorDudley Group Nhs Foundation TrustWorcester, Gb -
Digital Strategy DirectorDudley Group Nhs Foundation Trust Nov 2020 - PresentDudley, Gb- Introduction of a cloud strategy with 2 successful business cases progressing DGFT towards elimination of its first data centre- Formulated and gained funding for a costed £6.1m 3 Year Frontline Digitalisation Plan - see profile section - Transformation of Outpatients across 148 departments through defining a business case and then procuring and deploying of a patient engagement portal (PEP) / NHS app integration resulting in c.£500k p.a. cost avoidance, now being scaled across the Black Country- Procurement and deployment of vital post covid Perioperative pathway improvements using digital clinics with a 0.71 day reduction in length of stay for remote health coaching participants, shared decision making via e-consent, and upcoming improvements to Theatre scheduling - Used an audit and associated analytics maturity benchmarking exercise to deliver an improvement plan and associated business cases that have delivered a cloud based data lake and a master data management platform as an enterprise resource for care planning with modern tools such as advanced analytics and mobile reporting- Improved the cyber posture of the Trust by (1) educating the Trust Board (2) introducing new AI technologies to automate processes (3) improving skills capabilities across a matrix team (4) improve resilience using cross organisational cyber incident response exercises and introduction of a new analyst - In line with DGFT strategic objective to be a brilliant place to work and thrive’, supported the leadership team on Professionalism of our team resulting in Gold Accreditation with BCS (Chartered Institute of IT) and introduced a globally recognised framework of skills, using Dudley Improvement Practice methods, to transition to a modern digital, data and technology department using a strategic workforce planning toolkit to attract, grow and retain staff- Lead current IT Governance function and its effective interface into Trust Committees and Board -
Interim Chief Information OfficerDudley Group Nhs Foundation Trust Dec 2022 - Mar 2023Dudley, Gb -
DirectorClues Everywhere Jul 2020 - PresentMaking a positive impact on communities by delivering exceptional people focused solutions underpinned by digital, data and technology
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Group Head Of Technology ChangeSanctuary Nov 2019 - Jun 2020Worcester, Gb3 direct Head of Service reports, with 54 people in the team, whose remit was to work with the Transformation Directors and Heads of Service across the Sanctuary lines of business to discover, design and deliver positive change, underpinned by technology. Some key deliverables included:Set up a new change function in Sanctuary by repurposing teams and via a consultation appointing 3 heads of service focused on (1) Programmes, Portfolio and Management Office (2) Discovery, Design and Digital and (3) Applications and Data DeliverySet up and chaired a Change Forum with Transformation Heads of Service across the lines of businessDelivery of 28 projects and 12 others live and moving to adoption between March to May -
Worcestershire Data Office Of Analytics LeadWorcestershire County Council Apr 2019 - Oct 2019Worcester, Worcestershire, GbWCC formed new leadership and the multi-agency funded placement at Worcestershire Office of Data Analytics (WODA) was concluded. I continued in role awaiting the conclusion of an organisational redesign.WCC digital lead for the Sustainable Transformation Partnership (STP) / Integrated Care System (ICS) and lead for NHS England’s Population Health Management Information Governance Group for the MidlandsDelivery of two ‘proof of values’ for technology products (master data management and blockchain) that are leading to ‘innovation contracts’ for low total cost of ownership digital / data solutions -
Chief Data OfficerWorcestershire Office Of Data Analytics Sep 2017 - Mar 2019Set up WODA as a robust multi-agency collaboration partnership (County, Districts, Police, NHS, Fire, LEP) to deliver data and digital solutions for critical issues facing WorcestershireDelivery of six projects that have contributed significantly to indirect benefits such as improved employee productivity and improved interventions including cost avoidance of at least six times expenditure on WODA WODA Team recruited to deliver a mix of skills (project management, business analysis, information management, digital & data solutions including data science)Culture Change instigated by setting up a WODA Information Governance Group and launching a WODA website, delivery of blogs and running local & national ‘learning exchange' events Market Engagement with over 25+ organisations (private, not for profit, public sector) to learn from their return on investment in data sharing Target architecture designed for delivering a data insight service Business Case delivered for low cost improvements to digitalise vulnerability related multi-agency pathways to gain biggest ‘bang for our buck’, deliver direct benefits greater than partner contributions and more than £2m of indirect benefits over a three year period based solely on visibility of projects at that timeVarious information governance solutions delivered including all partners signing a 'data sharing charter' and procurement and implementation of a cloud based 'information sharing gateway' repository for the creation of GDPR compliant agreements Finalist for 2018 Data Leaders Award (Government and Non-Profit)
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Head Of Digital TransformationWorcestershire County Council Dec 2016 - Aug 2017Worcester, Worcestershire, GbChair of Worcestershire Office of Data Analytics, a new cross public sector programme to improve public services in Worcestershire via data sharingDeveloped a commercial model for supporting a sustainable Digital Centre of InnovationCreated future digital leaders by introducing graduates, apprenticeships, and school placementsLocal Government Chronicle 'Highly Commended' Award for Digital Council of Year based on £1.5m of enabler savings and digital transformation improvements to over 20 service lines of business (self-service increased by 30%, 150,000 transaction volume reduction) that embraced the community -
Interim Head Of Technology Development & Customer ServicesWorcestershire County Council Jul 2016 - Nov 2016Worcester, Worcestershire, GbAs Digital Chair of Worcestershire Health and Social Care, provided momentum to establish an iterative approach to deploying digital and data solutions to radically improve patient careInitiate a master data management review (data integration, data quality, data governance, data exploitation) of deployed partner digital solutions (family front door, patient flow centre) that will further support our evidence based approach to delivering business transformationDelivering a state of the art, secure cloud based intranet that, with our other collaboration toolset of digital telephony (Lync) and social networking (Yammer) is transforming our organization into a flexible and mobile workforce -
Leader, Digital Centre Of InnovationWorcestershire County Council Jan 2014 - Jun 2016Worcester, Worcestershire, GbKey Achievements so far:Set up the 'Digital Centre of Innovation' (Customer Engagement, Digital Delivery, Applications, Data Intelligence, Projects & Relationship), a team of over 40 people as a business orientated 'strategic enabler of change' that is transforming our organisation by leading change and innovation on key programmes as well as continuously improving our existing service portfolioEnabled the Digital Delivery team to operate 300+% quicker whilst reducing the cost of Application Support for key systems by 50%Defined and developed skills for new roles (e.g. Business Analysts, Digital Designers, Digital Developers, Data Analysts) to build a high performing team that has changed our culture in the design and delivery of digital and data solutions using agile and lean management techniquesDeveloped and managing a seven figure capital expenditure budget for a customer access programme that is transforming how Worcestershire interacts with its customers (citizens, businesses and partners) by improving agility and quality of deliveryLed two procurement exercises that have introduced two new partners who support our digital strategy using secure, cloud based solutionsSimplified how we deliver services to our customers by delivering 3 new award winning websites in 4 months from purchase of the cloud based content management system. An example of one of these, mobile first, websites is: http://www.worcestershire.gov.ukFirst phase of our digital transformation, using internal and external partner resources, delivered in weeks / months. For example automating end to end customer interactions, delivering predictive analytics and dashboards, and enabling self service finance.Lowering operating costs by 5% p.a. by delivering an Applications Portfolio Management approach which has introduced a single operating model and service level agreement structure for Corporate Services, Adult and Children Social Care, and Business Environment & Community -
Enterprise Applications ManagerWorcestershire County Council Apr 2013 - Dec 2013Worcester, Worcestershire, GbKey achievements included:Deliver workshops with key customers to clarify and agree their business needs for running our Worcestershire County Council departments underpinned with technologyDefine a Digital Strategy (3 to 4 year roadmap of change) that will make us a World Class Digital Council and transform our service delivery Make immediate six figure cost saving measures Review existing teams responsible for supporting and developing Applications and take departments through a formal consultation process to improve our delivery of digital technologies -
Principal, Business Transformation Consulting EmeaSap Jan 2010 - Mar 2013Walldorf, Bw, DeKey Achievements included:Programme Director (last 15 months of roll-out) for Vodafone on a £500m global roll-out of SAP that transformed the way they operate (HR / Finance / Procurement / Master Data Management) in 18 countriesDelivered one of the first ever worldwide roll-out of mobile applications for ERP at Vodafone using an agile delivery approachProgramme Manager (Education Workstream) for European Shared Services transformation at Sony that successfully outsourced their operations for 15 countriesSelected to be a member of the SAP Transformation Centre of Excellence that developed and delivered methodologies, insight and innovation for key clientsAchieve certified practitioner status for Global Transformation, Enterprise Architecture, and Business Process Management and delivery of associated services to global clients Awarded the ‘SAP Services’ Award’, ‘Business Transformation Team of the Year’ and ‘Going Extra Mile’ Award for successfully delivering on customer sites -
Strategy Consultant, EducationSap Jan 2006 - Dec 2009Walldorf, Bw, De -
Account Manager, EducationSap Jun 2006 - Mar 2007Walldorf, Bw, De -
Project ManagerDa Consulting Group 2001 - 2005Us -
Senior Consultant / Business Process ExpertDa Consulting Group 1998 - 2000Us -
Commercial ManagerBosch 1997 - 1998
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Graduate Recruitment Programme (Contract Controller & Accounts Assistant)Bosch 1994 - 1996
Neill Crump Skills
Neill Crump Education Details
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Iese Business SchoolGlobal Business Transformation -
Birmingham City UniversityFinancial Services -
Worcester Royal Grammar School -
SapCertified Enterprise Architecture And Business Process Management Expert
Frequently Asked Questions about Neill Crump
What company does Neill Crump work for?
Neill Crump works for Dudley Group Nhs Foundation Trust
What is Neill Crump's role at the current company?
Neill Crump's current role is Digital Strategy Director.
What is Neill Crump's email address?
Neill Crump's email address is ul****@****noq.com
What schools did Neill Crump attend?
Neill Crump attended Iese Business School, Birmingham City University, Worcester Royal Grammar School, Sap.
What skills is Neill Crump known for?
Neill Crump has skills like Agile Methodologies, Java Enterprise Edition, Soa, Rest, Scrum, Java, Software Development, Enterprise Architecture, Web Services, Software Design, Maven, Open Source.
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