Neill Crump Email & Phone Number

Worcester, Gb

Dudley, Gb

- Introduction of a cloud strategy with 2 successful business cases progressing DGFT towards elimination of its first data centre- Formulated and gained funding for a costed £6.1m 3 Year Frontline Digitalisation Plan - see profile section - Transformation of Outpatients across 148 departments through defining a business case and then procuring and deploying of a patient engagement portal (PEP) / NHS app integration resulting in c.£500k p.a. cost avoidance, now being scaled across the Black Country- Procurement and deployment of vital post covid Perioperative pathway improvements using digital clinics with a 0.71 day reduction in length of stay for remote health coaching participants, shared decision making via e-consent, and upcoming improvements to Theatre scheduling - Used an audit and associated analytics maturity benchmarking exercise to deliver an improvement plan and associated business cases that have delivered a cloud based data lake and a master data management platform as an enterprise resource for care planning with modern tools such as advanced analytics and mobile reporting- Improved the cyber posture of the Trust by (1) educating the Trust Board (2) introducing new AI technologies to automate processes (3) improving skills capabilities across a matrix team (4) improve resilience using cross organisational cyber incident response exercises and introduction of a new analyst - In line with DGFT strategic objective to be a brilliant place to work and thrive’, supported the leadership team on Professionalism of our team resulting in Gold Accreditation with BCS (Chartered Institute of IT) and introduced a globally recognised framework of skills, using Dudley Improvement Practice methods, to transition to a modern digital, data and technology department using a strategic workforce planning toolkit to attract, grow and retain staff- Lead current IT Governance function and its effective interface into Trust Committees and Board

Dudley, Gb

Making a positive impact on communities by delivering exceptional people focused solutions underpinned by digital, data and technology

Worcester, Gb

3 direct Head of Service reports, with 54 people in the team, whose remit was to work with the Transformation Directors and Heads of Service across the Sanctuary lines of business to discover, design and deliver positive change, underpinned by technology. Some key deliverables included:Set up a new change function in Sanctuary by repurposing teams and via a consultation appointing 3 heads of service focused on (1) Programmes, Portfolio and Management Office (2) Discovery, Design and Digital and (3) Applications and Data DeliverySet up and chaired a Change Forum with Transformation Heads of Service across the lines of businessDelivery of 28 projects and 12 others live and moving to adoption between March to May

Worcester, Worcestershire, Gb

WCC formed new leadership and the multi-agency funded placement at Worcestershire Office of Data Analytics (WODA) was concluded. I continued in role awaiting the conclusion of an organisational redesign.WCC digital lead for the Sustainable Transformation Partnership (STP) / Integrated Care System (ICS) and lead for NHS England’s Population Health Management Information Governance Group for the MidlandsDelivery of two ‘proof of values’ for technology products (master data management and blockchain) that are leading to ‘innovation contracts’ for low total cost of ownership digital / data solutions

Set up WODA as a robust multi-agency collaboration partnership (County, Districts, Police, NHS, Fire, LEP) to deliver data and digital solutions for critical issues facing WorcestershireDelivery of six projects that have contributed significantly to indirect benefits such as improved employee productivity and improved interventions including cost avoidance of at least six times expenditure on WODA WODA Team recruited to deliver a mix of skills (project management, business analysis, information management, digital & data solutions including data science)Culture Change instigated by setting up a WODA Information Governance Group and launching a WODA website, delivery of blogs and running local & national ‘learning exchange' events Market Engagement with over 25+ organisations (private, not for profit, public sector) to learn from their return on investment in data sharing Target architecture designed for delivering a data insight service Business Case delivered for low cost improvements to digitalise vulnerability related multi-agency pathways to gain biggest ‘bang for our buck’, deliver direct benefits greater than partner contributions and more than £2m of indirect benefits over a three year period based solely on visibility of projects at that timeVarious information governance solutions delivered including all partners signing a 'data sharing charter' and procurement and implementation of a cloud based 'information sharing gateway' repository for the creation of GDPR compliant agreements Finalist for 2018 Data Leaders Award (Government and Non-Profit)

Worcester, Worcestershire, Gb

Chair of Worcestershire Office of Data Analytics, a new cross public sector programme to improve public services in Worcestershire via data sharingDeveloped a commercial model for supporting a sustainable Digital Centre of InnovationCreated future digital leaders by introducing graduates, apprenticeships, and school placementsLocal Government Chronicle 'Highly Commended' Award for Digital Council of Year based on £1.5m of enabler savings and digital transformation improvements to over 20 service lines of business (self-service increased by 30%, 150,000 transaction volume reduction) that embraced the community

Worcester, Worcestershire, Gb

As Digital Chair of Worcestershire Health and Social Care, provided momentum to establish an iterative approach to deploying digital and data solutions to radically improve patient careInitiate a master data management review (data integration, data quality, data governance, data exploitation) of deployed partner digital solutions (family front door, patient flow centre) that will further support our evidence based approach to delivering business transformationDelivering a state of the art, secure cloud based intranet that, with our other collaboration toolset of digital telephony (Lync) and social networking (Yammer) is transforming our organization into a flexible and mobile workforce

Worcester, Worcestershire, Gb

Key Achievements so far:Set up the 'Digital Centre of Innovation' (Customer Engagement, Digital Delivery, Applications, Data Intelligence, Projects & Relationship), a team of over 40 people as a business orientated 'strategic enabler of change' that is transforming our organisation by leading change and innovation on key programmes as well as continuously improving our existing service portfolioEnabled the Digital Delivery team to operate 300+% quicker whilst reducing the cost of Application Support for key systems by 50%Defined and developed skills for new roles (e.g. Business Analysts, Digital Designers, Digital Developers, Data Analysts) to build a high performing team that has changed our culture in the design and delivery of digital and data solutions using agile and lean management techniquesDeveloped and managing a seven figure capital expenditure budget for a customer access programme that is transforming how Worcestershire interacts with its customers (citizens, businesses and partners) by improving agility and quality of deliveryLed two procurement exercises that have introduced two new partners who support our digital strategy using secure, cloud based solutionsSimplified how we deliver services to our customers by delivering 3 new award winning websites in 4 months from purchase of the cloud based content management system. An example of one of these, mobile first, websites is: http://www.worcestershire.gov.ukFirst phase of our digital transformation, using internal and external partner resources, delivered in weeks / months. For example automating end to end customer interactions, delivering predictive analytics and dashboards, and enabling self service finance.Lowering operating costs by 5% p.a. by delivering an Applications Portfolio Management approach which has introduced a single operating model and service level agreement structure for Corporate Services, Adult and Children Social Care, and Business Environment & Community

Worcester, Worcestershire, Gb

Key achievements included:Deliver workshops with key customers to clarify and agree their business needs for running our Worcestershire County Council departments underpinned with technologyDefine a Digital Strategy (3 to 4 year roadmap of change) that will make us a World Class Digital Council and transform our service delivery Make immediate six figure cost saving measures Review existing teams responsible for supporting and developing Applications and take departments through a formal consultation process to improve our delivery of digital technologies

Walldorf, Bw, De

Key Achievements included:Programme Director (last 15 months of roll-out) for Vodafone on a £500m global roll-out of SAP that transformed the way they operate (HR / Finance / Procurement / Master Data Management) in 18 countriesDelivered one of the first ever worldwide roll-out of mobile applications for ERP at Vodafone using an agile delivery approachProgramme Manager (Education Workstream) for European Shared Services transformation at Sony that successfully outsourced their operations for 15 countriesSelected to be a member of the SAP Transformation Centre of Excellence that developed and delivered methodologies, insight and innovation for key clientsAchieve certified practitioner status for Global Transformation, Enterprise Architecture, and Business Process Management and delivery of associated services to global clients Awarded the ‘SAP Services’ Award’, ‘Business Transformation Team of the Year’ and ‘Going Extra Mile’ Award for successfully delivering on customer sites

Walldorf, Bw, De

Walldorf, Bw, De

Us

Us

Global Business Transformation

2:1, Financial Services

Education record

Certified Enterprise Architecture And Business Process Management Expert