Neil Looby Email & Phone Number

Ottawa, Ontario, Canada

First level agent with the Dell on Call line of business. Provided advanced software support to customers on a variety of computing issues, ranging from basic computer use and how-to's, to advanced malware/spyware/virus removal and Windows Operating System repair. Call centre environment. Key contributing member of the most successful teams in Dell on Call.

Received inbound calls of a technical nature, in a call centre environment, independently resolving customer complaints, concerns, and inquiries regarding their Internet connection. Worked on the Road Runner high speed cable contract.

Gained skills in team management, prioritization and crisis management. Also gained experience in dealing with the corporate environment. The web system was managed using the Open Market IPS Content Management system. The code was created in XML and Java. Responsible for Quality Assurance and timely deployment of Web Pages.