Neill Powell Email & Phone Number

Mansfield, Gb

Nottinghamshire, England, United Kingdom

Winchester, Hampshire, United Kingdom

Andover

Ownership and prioritisation of the Product Delivery Schedule. management of the implementation of all new products and product reviews, across both Cash Plan and PMI product lines of business. Co-ordination of expert work streams utilising Agile methodology across business areas including marketing, product development, servicing, digital and IT. Conducting post-implementation reviews and ownership of product warranty support.Development, optimisation and roll out of the Product Development and Product Implementation processes. Championed CRM system and process change delivery across the marketing function.Provision of expert technical support and guidance for product managers on system capabilities and delivery challenges.Responsible for all system set-up, system testing and business testing on the CRM system relating to product performance. Direct line management of the Product Implementation Executive function.Represented the Product Development team on a wide range of major internal projects.Successfully managed the transfer of CRM system product set-up activity from IT to the Product Development team.Successfully project managed major new product launches for key corporate clients and of operational complexity.

Andover

Successfully delivered an internal price review project across 40 cash plan product variants, including communication with 250k customers and corporate clients, realising £2.3 million revenue on time an within budget.Responsible for the production of project documentation, risk management, change management, quality control, internal communications, project meetings and project steering group status reporting.I directly line managed a multi-discipline core team comprising IT, external IT contractors, contract system testers and business users.

Andover

Responsible for the successful integration of Private Medical Insurance new business, quotation, medical underwriting system processes within an existing cash plan centric CRM system and regression testing of existing new business and technical product set up functionality.Acted as final decision maker representing sales and marketing functions on business / system scenarios that crossed over business functions and with our external development provider, as well key internal stakeholder management.Direct line management of a User Acceptance Testing team of 8 testers and 2 Business Process Owners across geographic locations. Managed test planning, test execution, change requests, resource and budget aspects.I also acted as Senior Business Process Owner across the business, responsible for the Business Process Owner forum, project status reporting, internal communication and test audit function.

Andover

Appointed as Outbound Telesales Manager within our telesales area and successfully formed the first dedicated outbound telesales team in Simplyhealth and line managed 2 team leaders in our evening telesales teams.Responsible for resource management, recruitment, performance coaching, individual reviews / assessments, staff training and development of reward and recognition schemes.

Andover

Initially appointed on a 6 month fix term contract for maternity cover, I was awarded a full time contract in April 2005.Direct line management of a team of 4 advisors responsible for telephone based retention activities for cash plan products with Simplyhealth. Responsible for resource management, recruitment, performance coaching, individual reviews / assessments, staff training and provision of cover for a busy telesales department.I oversaw the successful transfer of the function to our customer services area and acted as line manager for the evening retention team in addition to my own team management responsibilities.

Salisbury, United Kingdom

Direct line management of a multi disciplined back office team of 12 people. Responsible for resource management, recruitment, performance coaching, individual reviews / assessments, systems management, staff training and maintenance of departmental SLA's.

Salisbury, United Kingdom

As a Residential Social Worker in a residential unit for boys, working in a team I responsible for all aspects of care within the unit. This included domestic duties, care planning and key working. As Deputy Unit Manager, I was responsible for direct line management of staff, resource management and coaching as well as deputising for the Unit Manager in periods of absence, in addition to working with the children.As Unit Manager, I took on the additional responsibilities of budget management, liaison with social services departments and the maintenance of care standards.I ended my time as Operations Manager, with direct line management of 8 registered unit managers across multiple geographic locations and 9 head office support staff.

United Kingdom

Left the army in the rank of Sergeant after 15 years adult service. Specialising in military administration, ending my career as Chief Clerk of an artillery regiment, with direct responsibility for the administrative support to 400+ officers and other ranks. Served in Germany and the UK, completing two operational tours.