- Actively involved in internal projects aimed at automating repetitive tasks, resulting in increased efficiency and productivity across various departments.- Served as a key contributor to the design and execution of a comprehensive IT asset management system, ensuring accurate tracking and maintenance of company-wide hardware and software inventory.- Conducted thorough root cause analysis of recurring issues, identifying underlying problems and implementing preventive measures to reduce future incidents.- Collaborated closely with stakeholders to gather requirements and provide technical recommendations, ensuring alignment with business objectives and IT best practices.- Acted as a subject matter expert, providing guidance and support to colleagues in troubleshooting complex technical issues and delivering effective solutions.- Demonstrated strong project management skills, successfully coordinating resources, timelines, and deliverables to meet project milestones and achieve desired outcomes.- Contributed to the development and improvement of Standard Operating Procedures (SOPs), ensuring consistent and standardised support practices across the organization.- Maintained up-to-date knowledge of industry trends and emerging technologies, proactively suggesting and implementing innovative solutions to enhance the overall IT infrastructure.

- Successfully led projects to timely and cost-effective completion, ensuring high-quality deliverables and client satisfaction.- Maintained excellent customer service by managing weekly attendance of 30-40 clients, addressing any issues or concerns promptly and effectively.- Developed and executed growth strategies that expanded the project's reach, increased revenue, and improved performance.- Oversaw the entire project development process from conception to completion, ensuring alignment with client needs and expectations.- Mentored and coached team members, providing guidance and support to foster their professional growth and development.- Managed the recruitment process for new team members, including conducting interviews and making hiring decisions.- Implemented effective recruitment processes to ensure the project had a continuous pipeline of qualified candidates.

- Successfully implemented Office 365 and SharePoint, while creating comprehensive support documentation for end-users.- Developed and implemented organization-wide policies, including recruitment policies and a digital onboarding process, in line with the organization's requirements.- Researched, planned and implemented a scalable Wi-Fi solution for the entire organization, improving overall network reliability and performance.- Provided desktop support to end-users as needed, troubleshooting and resolving technical issues in a timely manner.- Spearheaded strategic development initiatives and managed projects, ensuring that all deliverables were completed within scope, timeline, and budget.- Led and mentored a team of 15 volunteers, fostering a collaborative and positive work environment.- Regularly reported on KPIs and project objectives to funders, trustees and key stakeholders, maintaining transparency and accountability.- Successfully managed a complex project from conception to completion, converting a double-decker bus into a mobile youth space.- Recruited, trained, and empowered a team of youth leaders, effectively fostering a culture of leadership development and growth.

- Implementation of Gsuite to manage the organisation's communication- Implement training policies and recruitment in line with the wider organisational practices- Project Manage a holiday hunger programme, recruit, train and mentor a team of 30 volunteers- Run and develop a young peoples mentoring group- Build relationships with other local organisations to offer the use of shared resources

Customer Services – Students, Staff and Heads of DepartmentOne to one Customer support, software training and project workBooking and hiring equipment, equipment maintenance and purchasingTeam and individual working, communicating with internal staff, students, and external contractors by Outlook, written, telephone and face to faceWorking from a service desk, managing changing priorities and own workloadWorking with and learning changing technologies, including windows and Mac OS, Adobe packages, and applications and hardware that staff want to use in future research.

Provide 2nd line IT support to users across multiple sites utilising E-mail, telephone, Dameware remote support software and desk side supportUndertake daily checks and updates of Business critical systemsDiagnose and resolve hardware and software faults escalated from the 1st line support teamUndertake project work and support the project teamWork with Windows server 2003 and 2008r2, Exchange 2003, Office 365, MS SQL, HyperV, Active Directory, PowerShell and Group PolicyWork with 3000+ Windows XP & 7 thick and thin client machinesProvide training to 1st line support team as and when required

Working in an 11-16 Secondary School and a Primary School, Supporting all aspects of IT. Working with 400+ windows 7 client machines.Working with 11 different servers using Windows 2008r2 and 2003 some of which are built on Hyper-V, with HP Procurve Switching.Experience of Exchange 2003 and 2010, Administration and maintenance.Website design, development and maintenance, using Sharepoint 2010.E-mail, telephone, remote and desktop support.Diagnosing hardware and software faults and under taking repairs.Under taking projects to advance the delivery of the schools network and communicating with contractors.Travelling to client sites (Primary Schools) to provide IT supportDesigning and delivering training to staff.Assisting Network Manager with support requests.Ensuring computer hardware is safe and complies with health and safety legislation.CCTV Installation – IP camera system.Assisting with VOIP telephone maintenance.

Assisting Network Manager with 1st and 2nd line support to 600 students and 50 staffUndertaking instructional session for continued professional development for staff membersWorking with windows XP Clients and windows server 2003Packaging and deployment of new software through MSI and RISRecovery of deleted and corrupt files through devised and implemented backup policies

- Gained practical IT experience as a Trainee ICT Technician working under a Network Manager and IT Technician- Studied for an NVQ as an ICT Professional Practitioner through ITec North East while on the job- Provided 1st and 2nd line support for 1100 students and 110 staff at Ian Ramsey- Served as the first point of contact for customer support- Recovered deleted and corrupt files through backup policies- Packaged and deployed new software through MSI and RIS- Surveyed existing infrastructure and planned for new school construction- Conducted instructional sessions for staff members' continued professional development- Worked with Windows XP Clients, Windows Server 2003, and HP Procurve switching