As a Principal Technical Account Manager at Nerdio, I serve as a trusted advisor to our largest, most complex clients, empowering them to maximize the value of Nerdio, Windows 365, and Azure Virtual Desktop. I bring technical expertise, strategic insights, and a commitment to client success, leading initiatives that drive meaningful impact.Client Advocacy & Relationship BuildingI cultivate strong, enduring relationships with key stakeholders, acting as their primary technical contact and trusted advisor within Nerdio.Technical ExpertiseWith deep product knowledge, I support sales, customers, and partners, guiding them through complex implementations and integrations to ensure seamless, effective solutions.Strategic InitiativesCollaborating across internal teams, I lead strategic initiatives aimed at enhancing customer experiences, improving platform functionality, and evolving our service offerings.Problem ResolutionI take ownership of technical issues, partnering with our engineering team to provide timely, accurate solutions and ensure customer satisfaction.Education & EmpowermentI conduct technical training sessions, workshops, and webinars to equip customers and partners with the skills and insights to fully leverage the Nerdio platform.Customer AdvocacyServing as the voice of the customer, I provide valuable feedback to our product, engineering, and sales teams, driving continuous platform improvement.Cross-Functional CollaborationWorking closely with sales, support, product, and engineering teams, I ensure that our customers receive exceptional service and support at every stage of their journey.

My role at Nerdio gets me involved with many things within the company. My daily activities consist of:Technical Evangelism: Champion the Nerdio platform across various forums, events, webinars, and customer meetings, demonstrating its capabilities and benefits.Strategic Insights: Provide regional feedback and insights to the global product and strategy teams to ensure the product's alignment with UK market needs.Partner Engagement: Engage with key MSPs, distributors, and strategic partners to provide technical guidance, support, and training.Cross-Functional Collaboration: Work hand-in-hand with sales, marketing, and engineering teams to drive business growth and technical excellence in the UK.Thought Leadership: Stay updated with industry trends, ensuring that Nerdio remains at the forefront of the cloud IT automation space. Produce content such as articles, whitepapers, and blogs to position Nerdio as a leader.Technical Solutions: Assist sales and partners with complex technical scenarios, designing solutions that fully harness the power of the Nerdio platform.

Published Mastering Azure Virtual Desktop 2nd Edition, available here - https://www.amazon.co.uk/Mastering-Azure-Virtual-Desktop-implementing-ebook/dp/B0CXTCKK2Z/

Technical Reviewer for various books for Packt Publishing relating to Windows 365 & Azure Virtual Desktop I was one of 3 technical reviewers for "Mastering Microsoft Endpoint Manager" - https://www.amazon.co.uk/Mastering-Microsoft-Endpoint-Manager-physical/dp/1801078998/ref=sr_1_1

I am part of the steering group which helps organise the EUC Forum, a in-person physical event which hosts multiple events over the year at various locations throughout the UK. Part of the activities include attracting attendee's to the event, providing Azure Virtul Desktop Product Updates at events and reviewing potential presentations

I created a community around Windows Virtual Desktop. We have created a website, twitter account, a podcast, YouTube channel and a slack channel. Every week we publish a weekly newsletter. The slack channel has over 1000 members and is a good go to resource for WVD Discussions.

• Designing and deploying Windows Virtual Desktop on Azure for various clients and customers • Assisting in the full end-to-end process, i.e. from pre-sales, to SoW writing, to design, implementation, and handover into managed services• Deploying Windows Virtual Desktops into full production for various Microsoft clients, employing Host-Pool management, Desktop Host-Pools, Application Host-Pools, FSLogix Profile management, O365 Containers and Applications• Responsible for training other members of the team on Windows Virtual Desktop • Assisted our Azure practice during implementation’s around Azure specifics for WVD i.e creating VNETs, Azure Firewall configuration, creating UDR’s, creating resource groups and configuring Azure AD. • Chairing Design Workshops to gather customer requirements and produce HLD’s and LLD’s • Designing and deploying Citrix Cloud into Azure for multiple clients and customers

Providing technical leadership and architectural guidance on a large Technology Transformation project. This projects consist of the design and implementation of a VDI Platform consisting of a Windows 7 to Windows 10 1809 migration, Citrix XenDesktop 7.15 LTSR, Citrix StoreFront 3.12, Citrix NetScaler 11.1, Microsoft Hyper-V, SCVMM, FSLogix & MS Teams

Working as a Consultant on a Branch Office refresh project for a major retail companyThe project deliverables are to develop a Windows 10 LTSB Enterprise build that will be deployed to over 12,500 locations UK wide. My main responsibilities are to review and update HLD and LLD design documents, build remediation activities and defect resolution. Technologies being used are Windows 10, MDT 2013 Update 2, SCCM 2012 R2.

Working as a Lead Consultant on various projects during the delivery of a £50 million VDI solution for a major financial organisation. I had overall technical responsibility of delivering the solution to the customer and I performed the role of technical lead. I provided weekly reports to the project managers, attended enterprise architectural review sessions to ensure we were adhering to the company’s architectural standards, and produced architectural and technical configuration documentation.The projects I was responsible for delivering or involved in were:1) Implementation of 2 x Cisco UCS FlexPod's to deliver a VDI Environment capable of delivering c8000 Virtual Desktops across 2 x Data Centers. My team delivered the infrastructure which contained over 200 Servers running Citrix XenDesktop, Hyper-V, AppSense, Citrix NetScaler and Citrix Web Interface Servers. We were also responsible for producing build documentation and handing the environment over into support. 2) Design and Implementation of a VDI Desktop to meet the customer requirements. We were responsible for the end to end delivery to the customer which included creation of the build using SCCM and Hyper-V, creation of the VDI Desktops using SCVMM and assignment to the end users using Citrix XenDesktop3) Design and Implementation of a ThinPC solution to meet the customer requirements. The customer required a ThinPC solution for which they needed to convert from a standard desktop to a ThinPC solution when required. We designed a solution using Windows Embedded edition and locked down the desktop. We also implemented a custom web interface solution.4) Rolling out Office 365 to the Citrix estate. This involves deploying Office 365 to a XenApp 7.6 farm and XenDesktop persistent and non-persistent images comprising of around 2500 users in total5) Migration of Citrix Presentation Server 4.5 to XenApp 7.6 environment for approximately 130 servers and 2000 users

Working as a Virtualisation Specialist on the VDI Roll-out of a major financial customer, with a focus on Citrix and Hyper-V. Technologies being used are Citrix XenDesktop 5.6, Citrix Provisioning Services 6.1,Windows desktop OS (Windows XP/Windows 7). Windows Server OS (Windows 2003, 2008 R2). App-V, Hyper-V, SCCM 2012, AppSense Environment Manager 8.3, Cisco UCS, SCVMM 2012

Designing and implementing Citrix solutions specifically for the Education Sector. Technologies being used are Citrix Access Gateway VPX, XenDesktop, XenApp 6.5, CloudGateway. Also involved in projects including VMware ESXi5 and 2008 R2 Hyper-V

• Technical Escalation point for issues relating to VMware ESX/VSphere, Citrix PS4.5, SCOM 2007 R2, SQL 2005 • Maintaining and supporting a Citrix PS4.5 Server estate consisting of approximatly 200 Servers. Other Citrix producted I supported were Web Interface server, Edgesight and Citrix Access Gateway (Netscaler) and Uniprint. Applications were delivered by App-V• Maintaining and supporting a VMware ESX/VSphere 6 node cluster consisting of approximately 150 virtual machines. Technologies used were ESX 3.5 and vSphere 4, Site Recovery Manager (SRM) and vCenter running on NetApp and HP X2400 Storage (iSCSI & NFS)

• Working for Hewlett-Packard on the Unilever account providing 3rd Line Active Directory Support for Unilever on a global scale• Supporting the Active Directory service comprising of 400 2003/2008 Domain Controllers in EMEA, Asia & Americas comprising of 140,000 clients (XP, Windows 7)• Maintaining the test environment containing approximately 100 virtualized servers running on a 3-node VMWARE ESX v3.5 Cluster. Responsibilities include account creation, new server builds, patch management, AV Management using McAfee Epolicy Orchestra • Technical Escalation point for a team of 8 Engineers based in Bangalore. Responsible for mentoring, training and resolving problems they are unable to • Supporting Group Policy, DFS, FRS (using Ultrasound) & DNS• Maintaining driver/firmware levels on HP Proliant DL servers using HP Systems Insight Manager v5.3 SP2

Working for Siemens Business Services, a Microsoft Gold Partner providing 3rd line support and solutions to National Savings & Investments, Barclays, VOSA, London Buses & Siemens UK Providing support of server and client systems including Windows NT4 Workstation & Server, Windows 2000 Server, Windows 2003 Server, Windows NT4/2000/XP Workstation, Exchange 5.5/2003, VMWARE ESX Server v3, Active Directory, Terminal Services, Citrix Presentation Server v3, DNS, DHCP, Group Policy, Clustering, Printing & DFS, Trend Server Protect, Trend Messaging Security, Trend Officescan v7.3

Worked as a Microsoft Instracture Consultant for the Aspire/Stride Project. This project was to combine the Inland Revenue & Customs & Excise into one and also upgrade both to 2003 Active Directory & Windows XP. My role was to troubleshoot problems encountered during the migration and either resolve them myself or work with the necessary teams to bring them together and make sure that the problems are resolved efficiently.

Providing support and implementation to the test environment for the Department of Work & Pensions. Responsabilities included providing support for the testers, building test environments, implementing and testing documentation of new software and providing support to the existing team members