Neil Mcphail Email and Phone Number
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Throughout his more than 30 years of retail management leading both small and big box stores, Neil McPhail has used his years of firsthand customer experience to shape and execute company business strategies and create profitable growth. He is currently a thought leader and senior consultant addressing business challenges as a strategic partner in retail operations, IT, CX and IOT, pandemic response procedures and performance management. Recognized industry expert in data driven, store and digital product transformation strategies using innovative business operation processes. In his most recent role he led guest experience, employee engagement and organizational transformation focused on operations for an entertainment selling model, relationship customer connections and host empowerment at Lowes Foods. Preceding this role he was the Head of Stores and Innovation for Art Van Furniture, the leading midwestern home retailer. He is the former President of Monark Premium Appliance Company where the commitment to service and relationships were key to the brand. Prior to this role he led maurices sales channels for 4.5 years as part of the ascena retail group. Reimagining the brand experience, he made changes across the operating model that led to outsized growth and profitability. His prior 15 years were with Best Buy Co, where under his leadership the company intensified its focus on employee satisfaction, customer experience and profitable growth. He led highly profitable and large territories for many years, and then turned his talents to creating new business growth opportunities across global platforms and new formats. He is recognized for generating excitement and commitment to the vision and goals. He leads by inspiring employees at all levels of the organization to achieve more by creating environments where people feel both empowered and equipped to work together to maximize experience and profit results. -Visionary retail strategist and leader credited with improving employee and customer experiences through unique talent maximization strategies that increase morale, revenue, profit and retention. -Strategic thinker conceptualizing and operationalizing groundbreaking new business models, formats, and global growth initiatives. Specialties: Retail operations and general management, innovation business teams, strategy and business development, talent development, customer insights and experience, venture investment.
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PrincipalMcphail Growth Group Llc May 2020 - PresentRetail consultant focused on CE, Home, Fashion, Furnishings, Appliances, Fin Tech, Sales, Operations and Business Development. C-Suite partner for Business Process Management and Work Force Management design.
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PartnerBankbrokers May 2022 - PresentOslo Sentrum, Oslo, NoTo provide the best independent banking and merchant services support to our clients. We achieve this through our in-depth knowledge of the markets, our global benchmarking capability and our extensive international network.
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Executive Retail ConsultantRarely Heard People Feb 2021 - PresentWorking with retail leaders across many verticals to introduce FinTech solutions, sales and operations support, change management and new business growth.
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Strategic Executive Advisor - Retail PracticeSuyati Technologies Jun 2020 - PresentFremont, California, UsExecutive Retail Advisory Leader for high growth innovative technologies partner. Focus on CX. Current work-streams include Covid-19 response, workforce management, operating models, health and safety, and new integrated selling models. Early stage advisor to emerging models. -
Senior Vice President Retail OperationsLowes Foods Aug 2019 - May 2020Winston-Salem, North Carolina, UsAt Lowes we are local and proud of it.I support all hosts in delivery of the brand. We are all focussed on a new model that leverages entertainment and food experience. Through distributed accountability and individual responsibility we will lead new relationships that are integrated and inspired.Lowes Foods began in 1954 as a single store in North Wilkesboro, NC, and has grown to become a major supermarket chain. Lowes Foods operates over 80 stores throughout North and South Carolina. Lowes Foods has set out to break the mold of the standard supermarket and create a distinctive grocery shopping experience worthy of our Carolina roots. “We bring community back to the table,”. This spirit of transformation is being carried through all of the Lowes Foods and Just$ave stores, and, the spark of innovation has led to continued development of new concepts to further differentiate our stores. While selection may vary from store to store, our commitment to quality, value and service are the same no matter where you shop. -
Senior Vice President, Head Of StoresArt Van Furniture Sep 2018 - Aug 2019Leading innovation and new business growth strategies for the top furniture retailer in the Midwest and Mid Atlantic. Art Van Furniture is a name synonymous with superior quality, service and customer satisfaction. The company not only has a deep commitment to its many customers and 4,000 employees, but to the community at large. Our growth strategy is people focused. We will deliver the best experience through design knowledge, collaborative relationships and a truly integrated retail model.
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PresidentMonark Premium Appliance Co. May 2017 - May 2018Pompano Beach, Florida, UsWelcome to Monark, your new home for cooking, cooling and cleaning appliances. Our showrooms offer unsurpassed selection of premium brands, and our dedicated team delivers quality service. Partnering with architects, builders, designers, developers and homeowners, we are a resource for making the finest homes come to life and for realizing the extraordinary. Cooking, cleaning and cooling are what we do, and we do it with pride, passion and purpose. -
Advisory BoardBenbria Apr 2012 - Jun 2017Ottawa, Ontario, CaBoard of Advisors for cutting edge customer communication company creating deep relationships through mass personalization and one to one relationship marketing and customer solutions. -
AdvisorLm250 Jul 2012 - May 2017LM250 is a strategic investment, branding and advisory firm combining an outsourced corporate development model with strategic investments. The firm is currently retained by one of the top ten Global Media firms and has a track record of successfully sourcing new investment and M&A opportunities. LM250 has a unique network of Fortune 1000 corporate investors, private equity, venture capital and high net worth connections. LM250 provides outsourced strategic investment and M&A activities for early-mid stage firms and large corporate clients. The primary relationships are with global brands with a strong consumer/digital media focus.
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Senior Vice President, Head Of StoresMaurices Oct 2012 - Feb 2017Duluth, Mn, UsWhat started in 1931 as a small women's fashion shop in Duluth, Minnesota, has grown to over 1000 stores across North America. maurices is the leading small town specialty store and authority for the savvy, style conscious customer with a fun attitude. As SVP, Head of Stores, I am proud to lead a world class service team that integrates best in class customer focus and employee experience to deliver profitable growth. A focus on a seamless experience that allows her to connect to the brand when she wants, how she wants and where she wants. -
Senior Vice President And General ManagerBest Buy Apr 2010 - May 2012Richfield, Minnesota, UsNew Business Customer Solution Group. In this position I was responsible for operations and strategy developing international growth platforms, strategic relationships, and new distribution channels in the spaces of new media services, transportation, health and wellness, education, mobile and home energy management. Merchant, supply chain, finance, marketing, customer insights and strategy leadership. General management of multi billion dollar P&L. -
Senior Vice President Emerging BusinessBest Buy May 2007 - 2010Richfield, Minnesota, UsResponsible for developing international growth platforms, strategic relationships, and new distribution channels. Experience in China, North America and Europe.
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Vice President, TgmBest Buy Jun 2002 - May 2007Richfield, Minnesota, UsRetail executive leading a multi billion dollar P&L with focus on customer experience, talent management and profit outcomes. 3 billion top line sales, 180 locations, and 15,000 employees.
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District ManagerBest Buy Feb 2001 - Jun 2002Richfield, Minnesota, Us
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Regional Operations ManagerBest Buy May 1999 - Feb 2001Richfield, Minnesota, Us
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General ManagerBest Buy Aug 1997 - May 1999Richfield, Minnesota, Us
Neil Mcphail Skills
Neil Mcphail Education Details
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Duke University -
Imd
Frequently Asked Questions about Neil Mcphail
What company does Neil Mcphail work for?
Neil Mcphail works for Bankbrokers
What is Neil Mcphail's role at the current company?
Neil Mcphail's current role is President, Chief Operating Officer, SVP, Head of Stores.
What is Neil Mcphail's email address?
Neil Mcphail's email address is nm****@****ces.com
What is Neil Mcphail's direct phone number?
Neil Mcphail's direct phone number is +121878*****
What schools did Neil Mcphail attend?
Neil Mcphail attended Duke University, Imd.
What skills is Neil Mcphail known for?
Neil Mcphail has skills like Retail Management, Operations Management, Merchandising, New Business Development, Business Strategy, Performance Management, P&l Management, Leadership Development, People Development, Strategic Planning, Venture Capital, Joint Ventures.
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