As COO of X-on and boasting an international career in the technology industry in roles progressing from Software and Systems Engineer to launching IT service delivery organizations and infrastructure management, I have proved myself as a high performing Global Service Delivery Leader.Throughout my award-winning, 22 year record of achievement, I have made significant contributions within EMEA and APAC regions underpinned by unyielding commitment to operational and service excellence, progressing to positions of increased accountability and leadership. I am considered an influential leader and change agent, with strategic business disposition, financial acumen and profound appreciation of how technology moves the global enterprise.I am highly experienced in engaging at an executive level to influence business change, as a strong collaborator with a positive attitude and future vision, committed to developing business superiority. I combine strong strategic and tactical leadership skills with a sophisticated range of influencing and negotiation skills to deliver robust performance-enhancing initiatives across all levels of an organisation.My strengths lie in my ability to build rapport, communicate at all levels and in understanding cultural diversity. I am known for my skills in reviving executive-level stakeholder relationships to avert financial loss and business risk, increasing value to customers by keeping multidisciplinary, cross-cultural technical teams focused on the critical path across high-profile, 8-figure projects.Critical skills:Strategic Planning, Programme Governance, Customer Service, Service Management, Programme Management, Solution Design/Implementation, Startup & Change Leadership, Operational Excellence, Risk Management, Process Improvement, Stakeholder/Client/Vendor Management, Team Performance Optimisation, Budget Management, Compliance & Reporting, QA/Testing Strategy, Major Incident leading, Continual Service Improvement.