Director, Customer Experience And Community
Seattle, Wa
Managed design, development, deployment and support of the following products and services across all ESPN Digital Media properties:o Login, Registration, Facebook Connect for both Desktop and Mobileo Account, Newsletter and Subscription Managemento ESPN Insider, Magazine and Fantasy Games Purchase and Fulfillmento Personalization of Favorite Sports, Teams, Players and Columnistso Community Profiles, Conversations, Forums and Trending TopicsCollaborated closely with multiple teams across ESPN delivering both products and solutions for their initiatives. These teams included: Sports, Fantasy Games, Insider, Magazine, Mobile, Editorial, Moderation, Marketing, Design, User Experience, Quality Assurance, Customer Care, Project Management, International, Analytics and Legal as well as Disney Technology Solutions and Services.Led vendor evaluation, selection and contract management with multiple vendors in areas including social/community platforms, moderation, fraud prevention and avatar services..