• Own and manage a P&C independent insurance agency with sales of $1.4 million a year• Successfully handled all transactions and client management for a large book of business• Responsible for all new business quotes, sales, and renewals averaging 25 new quotes, 35 renewals, and 25 endorsements monthly. Retention averaged more than 90% over the last ten years• Increased Commercial Lines book of business by 650% over the last ten years (125k to 825k) by actively pursuing new clients in the transportation, towing, construction, and restaurant industries• Extensive P&C experience working with national carriers and MGAs, including proprietary software systems• Fully involved in all underwriting, negotiating, and binding of all commercial lines contracts• Manage and mentor all employees to leverage their development in sales and customer service• Demonstrated a commitment to client management and professional integrity• Actively involved in all social media marketing campaigns• Responsible for payroll, commissions, premiums, and overall office management

• Responsible for daily operations, sales, and service – extremely high volume, mostly personal lines. Increased agency monthly volume numbers from 75k to over 220k in 18 months.• Sold and suggested insurance products and services to both personal lines and commercial lines clients and prospects• Changed office layout, hired and trained two additional bilingual producers and a CSR to accommodate the business volume• Responsible for Agency marketing development and implementation• Fully involved in all underwriting, negotiating, and binding of all insurance lines contracts• Implemented a new software to save, handle, and retaining of documents• Assisted clients with account maintenance and management• Solved problems and complaints quickly to avoid serious problems• Involved in the opening of additional offices throughout the Atlanta metro area

• Responsible for recruiting, training, and developing staff and management• Maintained a superior level of customer service• Involved in opening new stores and helping distressed stores throughout the Southeast district• Introduced banking and office communication system in District stores – becoming the norm in all stores nationwide.

• Responsible for receiving and processing deposits from large commercial accounts• Extensive commercial banking knowledge• US Secret Service counterfeit money training