Create espresso and other drinks for customersRepresent Trabant at area events

Prepared roast schedule for days productionRoasted samples from importers and prepared cuppingsPacked coffee for day's productionKept track of green coffee inventory on weekly basis

Consulted on opening or improving of more than 50 Northeast coffee companiesCreated 100's of new professional baristas for the rapidly growing NYC coffee marketBack office administrative duties, including payroll, invoicing, and bookkeepingThrough TempTamp, worked at dozens of cafes in professional, customer-forward manner

Deployed and maintained WileyPLUS, an online learning system, from infancy to what is now a major application with over 500,000 users.Entrusted with customer service issues due to exceptional ability to resolve concerns and satisfy customers.