Neil Osorio Email and Phone Number
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I am an experienced, IT Director with over 15 years professional experience. I specialize in collaborative and engaging support for organizations to maximize their technology and business systems. Effective in ensuring high standards of support and I confidently partner with all levels of management. I have a proven record in the management of various IT systems, coordination of corporate IT changes and the execution of projects. My strongest business and personal characteristic is my ability to build effective working relationships while providing sound leadership and business support. ________________________________________Core Standards:Aligning IT systems with current and future business requirements of the organization.Creating IT policies and strategies to ensure sustainable and viable corporate systems.Implementing infrastructure and leveraging technology to secure a stable and current IT environment.Timely organization and coordination of project work related to IT business initiative and results.Identifying security vulnerabilities and having mitigation methods in place to support efforts.Formulating and implementing business continuity and disaster recovery plans.Partnering with managed services providers (MSP) for contracted IT support.________________________________________Project Work:Migration to Microsoft Azure Cloud EnvironmentDomain controller and SQL server upgradesCybersecurity layered defense and monitoring systemsManagement of in-house custom Trade Management SystemMigration from QuickBooks legacy accounting software to Microsoft DynamicsMicrosoft Office 365 migrationInternet broadband upgradeAvaya phone system upgradeApple iPhone Business Management and DeploymentOffice space reconstruction and temporary space setupsCovid-19 response home IT setups________________________________________Technology/Vendors:Microsoft AzureMicrosoft Active DirectoryMicrosoft SQL ServerMicrosoft Office 365Microsoft DynamicsMicrosoft TeamsLenovoHPCiscoNetgearAvayaRicohAdobeAppleAT&TAltice LightpathOptimum CablevisionTableauJet ReportsSkypeS2 – Security Cameras________________________________________
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It DirectorNitron Group Llc Jan 2018 - PresentGreenwich, Ct, UsResponsible for all electronic data systems including the storage, retention, management, and security of all Nitron Group servers and cloud environments. Manage budgets and forecasting for costs related to equipment deployment, vendor contracts and managed IT services in excess of $60,000 yearly.Perform security and compliance operations with regards to evaluating risks and vulnerabilities and establishing cybersecurity contracts in compliance with the NIST Security Framework, as well as sustaining software-mandated end user license agreements.Identify and improve hardware and software needs for the business including, security camera software and equipment, enhanced printer/copier/scanner equipment, presentation and A/V needs for offsite and in-house conferences, mobile equipment, and various business software.Engage and work closely with Executives and department managers, with the innate ability to translate complex systems to the business to obtain approval and support for changes and upgrades.Maintain relationships with key vendors and managed IT services providers for optimal performance of our network environment, business systems and end users.Supervised and motivated internal and external developers in the creation, implementation, and training of our custom Trade Management System to integrate and streamline all aspects of business operations.Advise systems and business analysts on enhanced reporting tools, for example, JetReports for specialized reporting from MS Dynamics, Tableau in conjunction with MS Excel and add-on software to meet routine financial reporting requirements.Collaborate with CohnReznick, advisory firm, to devise and certify our Business Continuity and Disaster Recovery procedures and protocol.Successfully manage Covid-19 response with deployment of mobile equipment and home-based setups, i.e., monitors, laptop accessories, docking stations for “work from home” proficiency.
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It ManagerNitron Group Llc Jul 2014 - Dec 2017Greenwich, Ct, UsSupervised daily IT operations including desktop support, various software support, phone system setup and changes, and overall network environment maintenance for over 60 users.Coordinated all infrastructure installations, system rollouts, upgrades, and maintenance.Managed Microsoft Online Exchange Server for all user email profiles, general setup, mobile access, and distribution group affiliations.Provided remote access support for satellite offices in Brazil, Morocco, Paraguay and Argentina.Worked closely with HR Director to onboard new hires, providing network access, office entry access, email accounts and connection to office peripherals.Responsible for coordinating all aspects of onsite vendor visits and conducting meetings to gather information on new technology, for example Microsoft Dynamics accounting system and Tableau graphical financial integration software.Planned and organized migration of Microsoft Office 365 across company user accounts.Designed laptop imagining process and procedures along with system of deployment for “end of life” laptops and mobile phones.Devised a system of equipment inventory to keep a steady supply of current reusable devices and accessories for general rollout and cost efficiency.Coordinated with electrical and construction vendors to create ergonomic network workspaces in newly renovated office locations.
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Event Management - It SupportRuth C. Schwartz & Co. Feb 2012 - Jun 2014UsMaintain database of marketing clients and business fundraising clients for events with over 200 guests on average, clients include Remy Martin, Cointreau, Macallan, Mount Gay Rum, French- American Foundation and the Pasteur Foundation. Events include annual trade shows in New Orleans and Boston, Tales of the Cocktail and premium fundraising galas for organizations.Provide IT support for office systems and event support in relation to A/V needs and onsite networking of devices, including mobile devices for registration and various automated features for events.Research and source various event components including venue, innovative event ideas, decorative materials and talent outreach.Manage event staff training in registration and check-in with mobile devices, ushering guests, auction bidding and special requests.Work as a brand ambassador for clients during event, product promotion, program materials and brand awareness. -
It Support AnalystMalibu-Kahlua International Jan 2006 - Sep 2009Onsite IT Support Professional who maintained global headquarter office and network environment for over 90 employees.Researched and provided timely technically support for onsite and remote users.Provided Help Desk Team with I and II level support for affiliate companies Pernod Ricard USA and Pernod Ricard Travel Retail Americas.Performed laptop imaging and setup, as well as end-of-life refreshing and scheduling of systems in accordance to warranty expirations. Conducted training as part of new employee inductions and periodic group training sessions in conjunction with HR initiatives for employee development in IT related areas.Assigned, rollout and configured Cisco IP desk phones and extension numbers.Executed required work in relation to specific IT projects and initiatives, such as end of life equipment refreshing, business continuity and disaster recovery, and Green IT strategies.Maintained equipment and supported all global video conferences for general staff and Executives.Configured, upgraded and rolled out Blackberry and iPhone devices for users on T-Mobile and AT&T networks.Provided input and technical advice on network equipment purchases adhereing to company budgets.
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It Support SpecialistAllied Domecq Dec 1998 - Dec 2005UsSupported North American headquarter workstation environment of over 150 employees.Responsible for desktop imaging, software installs and hardware upgrades.Managed the replenishment, distribution and onsite inventory of PCs and peripherals.Performed daily backup on servers and schedule offsite storage delivery.Received third party support groups for onsite support, i.e. IBM, Siemens and AT&T. -
Lan AdministratorDomecq Importers, Inc. Jun 1998 - Dec 1998Monitored in-house network servers.Installed and configured networked computer systems.Maintained network security, created users, groups, security access levels.Performed backup and scheduled offsite storage delivery.
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Lan AdministratorBuilding Management Assoiciates, Inc. Apr 1988 - Jun 1998Maintained and monitored organization's initial network system.Established and conducted training on use of network and software.Automated manual processes through implementation of new software tools for various organizational departments including Accounting and Management.Installed and configured hardware, software and all upgrades. Performed general repairs on computers, printers and corrupted software files.
Neil Osorio Skills
Neil Osorio Education Details
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Baruch CollegeSustainablility Management -
Pace UniversityOffice Information Systems
Frequently Asked Questions about Neil Osorio
What company does Neil Osorio work for?
Neil Osorio works for Nitron Group Llc
What is Neil Osorio's role at the current company?
Neil Osorio's current role is Information Technology and Services Professional | neil.osorio@gmail.com.
What is Neil Osorio's email address?
Neil Osorio's email address is ne****@****ail.com
What is Neil Osorio's direct phone number?
Neil Osorio's direct phone number is +121246*****
What schools did Neil Osorio attend?
Neil Osorio attended Baruch College, Pace University.
What are some of Neil Osorio's interests?
Neil Osorio has interest in Sustainability, Green Builidng Strategies, Green Technology And Innovation.
What skills is Neil Osorio known for?
Neil Osorio has skills like Active Directory, Disaster Recovery, Project Management, Security, Budgets, Marketing, Servers, Cross Functional Team Leadership, Sharepoint, Cisco Technologies, Business Intelligence, Blackberry Enterprise Server.
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