Neil Slade Mih Email & Phone Number

Devon, England, United Kingdom

General Management of the 35 bedroom, 3 star Cottage Hotel and Restaurant. Hope Cove Self Catering Apartments, The Lobster Pod Bistro and Kiln Ice Cream Parlour.

Ripon, England, United Kingdom

Responsibilty for developing, operating and driving business growth at The Old Coach House, associated luxury Shooting Lodges together with new business development at The Staveley Arms in North Stainley, near Ripon, North Yorkshire.Owned by North Stainley Estate, one of the oldest and most diverse farming estates in the country. The Estate’s core values centre around the importance of its customers, its local community and ultimately taking a sustainable approach to everything it does. Not only has the Estate been responsible for the transformation of North Stainley village, both physically and as a community, but underpinning this is its continued support for the local school and a plethora of other local clubs, societies and charities.

Falmouth, Cornwall, Uk

Responsible for the daily operational management and financial performance of this 3 star 30 bedroom Country House Hotel with 5 (4 star) self-catering holiday cottages; developing and implementing sales plans aligned with commercial and service objectives. Reporting monthly to the ownership. T/O: £1 million.Empowered a team to achieve set performance targets, ensuring the provision of excellent training, mentoring, motivation, support, and progression. Applied effective customer service techniques ensuring high levels of customer care whilst supporting and developing teams, enabling colleagues to tend to clients of all genres, with fruitful outcomes.Successfully repositioned the hotel as a country house specialising in event management and interest groups.Returned in 2021 to stabilise and rebuild the business following the global COVID-19 pandemic. Successfully returned the business to a healthy turnover and profitability levels.

Middlesbrough, England, United Kingdom

Recovery Connections is a North East charity that owns The Fork in the Road Café, The Fork In The Road - Stage One, 131 The Venue and Bloom Florists, a set of social enterprise businesses with the main hub located in the heart of Middlesbrough. I am responsible for the leading and developing the Social Enterprise vision, whilst creating a warm and welcoming environment for folk to enjoy. Enabling volunteers to take a step into the world of work whilst empowering them to take a step up, on their recovery journey.Recovery Connections is led by the people and the community it serves. Our people are here to inspire, motivate, empower and support all those affected by substance use to sustain visible, long term recovery and lasting positive change.www.recoveryconnections.org.uk

Northumberland

Increasing all aspects of profitability through revenue generation and productivity whilst meeting agreed standards at this five star 18 bedroom boutique hotel and collection of quality self-catering cottages. Overseeing the hotel operations and estate management daily. Effectively co-ordinating and motivating a multi-skilled team to deliver against set objectives. Business T/O: £1.6 million. Published in the ‘Sunday Times Best places to stay 2019’, Top 100 hotels. Highlighted in the Daily Mail ‘Best British Boltholes 2019’ and the Daily Telegraph ‘Best weekend escapes 2019’. Runner up Living North Awards 2019.

Darlington, United Kingdom

Responsible for the operational, financial and commercial performance of this Signature four-star 60 bedroomed townhouse hotel. Leading a team of Heads of Departments. Aligning staff attitudes to corporate targets in order to achieve revenue and service objectives. Being visible to guests and employees at all times.

Newquay, Cornwall, United Kingdom

Headhunted to spearhead daily operational management of this 5 star resort with 95 bedrooms, 40 individual (5 star) self-catering holiday cottages, 5 Bubble Award Spa complex and two multiple award winning restaurants.

Falmouth, Cornwall, Uk

Effectively managed the daily operations of this 4 star Town House Hotel and Leisure Club. Leading, coordinating and motivating a cross functional team, ensuring the highest standards of guest service and satisfaction were delivered. Effective Profit and Loss Management and supervision of compliance and regulatory matters. Successful in selling the business and overseeing the transitional arrangements to launch the new Merchants Manor.

Bishops Lydeard, Somerset, Uk

Engaged to oversee the day to day operations of the business, responsible for financial conduct, P&L management and matters pertaining to compliance and statutory regards. Redefined the company’s corporate identity and implemented a marketing strategy to increase revenue, and identified and established relationships with global distributors and 3rd party booking engines to drive sales. Reviewed business, sales and cost plans for the establishment continuously ensuring all associated operational and sales plans resonate with financial performance expectations. I managed the refurbishment of guest accommodation and public areas; coordinating external organisations to ensure adherence to requirements, deadlines and budgetary guidelines. Recruited, developed, trained and motivated a cross-functional team; ensuring delivery of the highest levels of customer service and support whilst meeting company standards, and oversaw staffing and recruitment needs; delivering training and mentoring to staff to ensure needs are met. I introduced regular team meetings to facilitate effective discussion, target setting and resolution of issues, and gained a full understanding of industry regulations to ensure Health & Safety standards were achieved.

Mousehole, Cornwall, Uk

I efficiently managed the daily operation of this busy hotel, including leading a team of staff, maximising guest satisfaction and driving revenuesACHIEVEMENTS:Repositioned the hotel from a 2 star to a 3 star establishment with boutique credentialsAchieved 2 AA Rosettes in recognition of enhanced catering team efficiency and improved menusSignificantly increased the average length of customer stays and overall spendIncreased Gross Profit form 51% to 67% on food and from 54% to 69% on liquor

Falmouth, Cornwall, Uk

I managed of all aspects of day-to-day operations of this 4 star, 60 bedroom hotel. Enthusiastically developing key relationships and enhancing the profile of this successful hotel. ACHIEVEMENTS: Full renovation of bedroom stock and all public areas. Development of additional banqueting suite, generating further revenue. Increased turnover and enhanced profitability. Significantly increased the percentage merit score with the AA, from three star 69% - 80%. AA Rosette awarded. Achieved entry in the Good Hotel Guide. Won treble dining awards with the RAC.

Engaged as a Duty Manager, swiftly promoted to Assistant General Manager.I was responsible for driving all areas of the business and for leading teams to deliver results.I was also in charge of monitoring and driving a range of KPIs within a fast paced, high volume environment.My responsibilities Included:Working with the Managing Director to improve operations, sales and profitability.Maximising profits by controlling labour costs and expenses.Continuously reviewing and managing team performance. Supporting the Managing Director in identifying opportunities for commercial advantage.Providing an exceptional experience for customers.Checking off and signing invoices and credit notes on a weekly basis. Managing staff training requirements. Delegate work and give tasks to individuals to do.ACHIEVEMENTS Greater volume of Weddings and Celebrations, together with increased numbers of social events.Improved cost controls and reduction in stock holdings. Delivery of an efficient/costed refurbishment plan.

Falmouth, England, United Kingdom

I joined this 2 star 30 bedroomed hotel as a general assistant but over time was swiftly invited to become the 'under manager' working in close association with the owners and different departments in the hotel, assisting them with their daily routine operations. I was required to understand the overall operations of the hotel while specialising in customer care and front of house duties. The Job Role and ResponsibilitiesAcquiring a sound working knowledge of the hospitality sector with special attention to dealing with customers whilst creating memorable experiences. The various roles and responsibilities of individual department are:Front OfficeRegistration of guests and assigning accommodation.Maintaining an inventory of reservations, vacancies and room assignments.Answer enquiries regarding hotel services, provide assistance and responding to guests' complaintsFood & BeverageGreeting customers, escorting them to their seats, taking food and drink orders, and serving food and beverages.Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment.Coordinating with team workers to plan events, parties etc.HousekeepingResponsible for maintaining the hygiene and appearance of the hotel.Servicing and maintaining the guest rooms and replenishing stock as and when needed.Providing service items to guest rooms upon requests from the guests.Food ProductionPreparation of simple food items like vegetable preparation, salads, cold starters etc. and cooking breakfast.Work according to established health and safety guidelines. Kept the kitchen area clean and hygienic.Routine stock and order for replenishments as and when necessary.SalesSelling room nights to individuals, corporate and group travel firms, generating business opportunities whilst maximising revenue opportunities.

Higher National Diploma, Business And Personal/Financial Services Marketing Operations, Merit

City & Guild, Business, Management, Marketing, And Related Support Services, Distinction

City & Guilds: Business Studies, Distinction, (9607/053803/375203/EQN5518/1/03/10/77) RSA level 3: Information Technology, Distinction.

General Certificate Of Secondary Education, General Studies, 9 G.C.S.E'S; Graded C And Above

Activities and Societies: Librarian, Prefect, House Captain9 G.C.S.E's: Including English and Mathematics, Falmouth School, Cornwall, 1994