Core team member that established a resource management program for call centers, leveraging multiple IT systems to produce scorecards, forecasting, schedule adherence, and work prioritization.•Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle. •Product owner in Agile/Scrum environment for a customer knowledge base. Provided direction to the development team; delivered releases on time and within budget. •Drove process improvement using Lean Six Sigma methodology to solve inefficiencies with employee productivity and the multiple IT applications required for completing job duties.•Generated yearly business case with funding requirements, resources needed, risk assessment, benefit analysis and metrics for measuring success.•Developed and executed $9.5 M budget, ensuring organizational requirements were in line with spending plan, approving funding allocations, and benefit tracking with performance indicators. •Coordinated with HR, Legal, IT and Finance to support program enablement and growth.•Published executive reports using Business Intelligence tools showing progress towards goals.

Led teams in analysis of business requirements, vendor management, application development, quality assurance, implementation and support for several internal and customer facing projects.•Followed SDLC methodology to manage internal staff in creation of a content management solution serving multiple web sites, enriching service delivery and providing an improved customer experience•Identified and managed risks, assumptions, dependencies and escalations while adhering to project constraints. •Established a Content Delivery Network across suite of web sites for delivering rich media.•Led vendor development of search engine content management system that allowed for customized relevancy and targeted content delivery. •Directed network operations, architecture design, and purchasing for hosting environment with 30+ servers and 15+ network components within commercial grade datacenter •Migrated hosting environment from standalone datacenter to the Cloud as a more cost effective solution while improving scalability and reliability •Managed yearly $1M+ technology budget and forecasted future need to ensure stable operating environment.•Delivered a web analytics solution across multiple distinct web sites and produced comprehensive executive reporting. •Interviewed prospective hires, evaluating their skills and potential fit with the organization.•Coached, mentored and led personnel within a technical team environment.•Completed extensive performance evaluations for direct reports with established baselines and goals to drive their continued career development.

As a Microsoft Certified Solutions Developer, conducted requirements analysis, design and development of a K-12 education web site for teachers that provided curriculum based content for the classroom and educator driven professional development.•Created training based information management system to schedule training, capture logistics, gather surveys and produce reports•Developed intranet site which allowed staff to manage data-driven elements of the public web site, share information and collaborate on educational site content.•Designed and implemented reporting framework that allowed dynamic, real-time access to web based survey data.•Responsible for the development and implementation of MCI’s Community Relations Intranet site used by employees to enroll in desired philanthropic programs.

•Responsible for the complete development and maintenance of client/server database management systems using ASP and MS Access front-ends with SQL Server back-ends.•COM development focused on OLE automation of MS Word, MS Excel, and Adobe Acrobat.•Extensive experience writing stored procedures for data manipulation by applications, as well as ad hoc reporting and information gathering.•Developed ActiveX controls and COM components development focused on OLE automation of MS Excel and Adobe Acrobat using Visual Basic and VBA creating, modifying, and running reports on the Internet •Designed and implemented an adhoc web-based, data-driven query tool using Active Server Pages, JavaScript, and SQL Server 7.0•Created data models from business requirements using ERwin•Created and maintained SQL Server 7.0 & 2000 databases for client projects•Migrated client data from Microsoft Access to SQL Server.•Assisted with both technical and administrative support for a 2000 + user site•Performed hardware maintenance and installation tasks•Developed online membership area which allowed users to login and update information•Developed dynamic survey generation tool which allowed for creation of a variety of surveys and collection of the data

•Responsible for the complete development and maintenance of client/server database management systems using ASP and MS Access front-ends with SQL Server back-ends.•COM development focused on OLE automation of MS Word, MS Excel, and Adobe Acrobat.•Extensive experience writing stored procedures for data manipulation by applications, as well as ad hoc reporting and information gathering.•Developed ActiveX controls and COM components development focused on OLE automation of MS Excel and Adobe Acrobat using Visual Basic and VBA creating, modifying, and running reports on the Internet •Designed and implemented an adhoc web-based, data-driven query tool using Active Server Pages, JavaScript, and SQL Server 7.0•Created data models from business requirements using ERwin•Created and maintained SQL Server 7.0 & 2000 databases for client projects•Migrated client data from Microsoft Access to SQL Server.•Assisted with both technical and administrative support for a 2000 + user site•Performed hardware maintenance and installation tasks•Developed online membership area which allowed users to login and update information•Developed dynamic survey generation tool which allowed for creation of a variety of surveys and collection of the data