I was promoted from cross-functional support roles in packing, loading, and delivery.With focus on customer satisfaction, ensured each shipper had a relaxed and stress-free relocation experienced. ✓ Utilized strong relationship management skills; created and built professional relationships with individuals of corporate accounts in a relocation setting. ✓ Placed as team lead for high-profile accounts (multi-million / multi-billion dollar) where renewal and retention was… Show more I was promoted from cross-functional support roles in packing, loading, and delivery.With focus on customer satisfaction, ensured each shipper had a relaxed and stress-free relocation experienced. ✓ Utilized strong relationship management skills; created and built professional relationships with individuals of corporate accounts in a relocation setting. ✓ Placed as team lead for high-profile accounts (multi-million / multi-billion dollar) where renewal and retention was questionable. Regained client trust, ensured ultimate customer satisfaction, and instrumental in client retention.✓ Managed work quality and professionalism throughout relocation process to exceed customers’ needs and expectations.✓ Serviced multi-million dollar corporations while making rapid and accurate assessments in demanding trade.✓ Integral member of team that received Customer Service awards YOY; performed all duties specific to each multi-million dollar account to the highest level of professionalism.✓ Designed and delivered training series for new employees that provided ergonomic counseling and educated employees on proper techniques to avoid injury and improve work quality.✓ Clearly communicated complex trade concepts to shippers in a comprehensible manner in order to ensure and facilitate understanding. ✓ Oversaw safety and well-being of all patrons; trained new personnel to ensure utmost safety in high-pressure situations.✓ Created company marketing materials including special promotions, print, and outdoor advertising. Show less